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University of Guelph

IT Service Technician

Chatham-Kent, ON, Canada
Ridgetown, ON, N0P 2C0, Canada

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Job details

Apply by: Nov 20, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Department: Ridgetown - Finance and Operations
This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural

Temporary full-time from 11/23/2026 to 11/22/2027 Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

The University of Guelph Ridgetown Campus is seeking a qualified IT Services Technician to support the campus’s teaching, research and administrative activities.

Reporting to the Manager, IT Operations, the IT Services Technician provides a broad range of technical support to the Ridgetown Campus community. The incumbent works closely with Computing and Communications Services (CCS) to deliver services that align with University standards and practices.

The IT Services Technician is an initial point of contact for IT support requests and provides assistance in person, by phone, by email and through remote support tools. The position primarily supports computers, related devices, operating systems, everyday applications and classroom audiovisual equipment.

Duties and Responsibilities

Diagnosing and resolving hardware, software and connectivity issues, and escalating requests when appropriate.
Tracking support requests and documenting relevant information.
Installing, configuring, deploying and troubleshooting workstations, applications, printers and peripherals.
Diagnosing hardware failures and coordinating repairs, replacement parts or warranty service with vendors.
Assisting clients with access to and use of resources such as network drives and printers.
Troubleshooting and supporting classroom audiovisual equipment, including projectors, displays, and microphones.
Providing guidance and training to clients on their devices and applications.
Performing proactive maintenance and planned technology upgrades.
Participating in projects such as hardware upgrades, computer migrations, and software implementations or updates.
Developing and updating documentation and processes to support IT services.
Maintaining current knowledge of the systems, applications and tools used by campus clients.

Requirements

A minimum three-year community college diploma in computer or technical applications. Relevant industry certifications, such as CompTIA A+, ITIL or Microsoft certifications, would be an asset.
A minimum of 12 months of experience providing personal computing and general IT support in a large enterprise environment, preferably in an educational setting.
Excellent interpersonal, communication and customer service skills, with the ability to explain technical information to users with varying levels of technical experience.
Ability to work independently and as part of a team, prioritize support requests and recognize when an issue requires escalation.
Experience using an issue-tracking or service management application.
Experience configuring and troubleshooting personal computer operating systems, including Windows and macOS.
Experience installing and configuring applications and operating systems, both manually and using deployment tools.
Experience with endpoint management tools, such as Microsoft Endpoint Configuration Manager (MECM) or Microsoft Intune.
An understanding of Active Directory, Group Policy, security groups and file permissions.
Experience supporting productivity applications, including Microsoft 365.
Basic knowledge of wired and wireless network connectivity and troubleshooting.
Experience identifying and responding to viruses and malware.
An understanding of information technology security and privacy practices, and the importance of following organizational policies and procedures.

Employee Type: Temporary Position Number: 10917967

Classification: OSSTF/TARA, District 35 Salary: Band 5
OSSTF/TARA Wage Grid

*Tentative evaluation; subject to committee review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 11/05/2026 Close Date: 11/19/2026

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More about this job

Responsibilities

The IT Service Technician provides technical support for hardware, software, and classroom audiovisual equipment at the Ridgetown Campus. They are responsible for diagnosing connectivity issues, deploying workstations, and maintaining documentation for IT service requests.

Requirements

Candidates must possess a minimum three-year community college diploma in computer or technical applications. At least 12 months of experience in personal computing and general IT support within a large enterprise or educational environment is required.

Skills

Hardware troubleshooting
Software installation
Network connectivity
Audiovisual support
Windows
MacOS
Microsoft 365
Active Directory
Group Policy
Endpoint management
MECM
Microsoft Intune
Technical support
Customer service
Incident documentation
IT security

Visa sponsorship

Not detected in the job text

Keywords

IT Service Technician
Hardware
Software
Connectivity
Workstations
Peripherals
Audiovisual
Projectors
Windows
MacOS
Microsoft 365
MECM
Microsoft Intune
Active Directory
Group Policy
CompTIA A+
ITIL
Technical Support
Endpoint Management
Network Troubleshooting
Malware
Security
Privacy
University of Guelph
Ridgetown Campus

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