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Added 12 mins ago
DC
Full Time Class 5 Truck Driver
Diabetes Canada / National Diabetes Trust
Dartmouth, NS
- Full-time
Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are…
Added 12 mins ago
Assistant Housekeeping Manager
Northland Properties
Castlegar, BC
The Assistant Housekeeping Manager will be responsible for ensuring the quality of cleaning and servicing for all guest rooms, and public rooms in the hotel. Their job duties are critical…
Added 12 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Toronto, ON
Innovation program to encourage idea sharing;
Added 12 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
Innovation program to encourage idea sharing;
Added 12 mins ago
UO
Program Coordinator
University of Alberta
Edmonton, AB
- Full-time
Reporting to the Director of the Kule Folklore Centre, the Program Coordinator will lead day-to-day office operations in support of the Kule Folklore Centre. This position provides project…
Added 12 mins ago
JI
Technical Analyst, Halifax
J.D. Irving, Limited
Moncton, NB
- Full-time
All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations…
Added 12 mins ago
JI
Project Specialist, Cost Management
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…insights, contracts, legal requirements, planning, scheduling, and program management best practices to drive strong…
Added 12 mins ago
MD
Project Manager - State Prog Admin Manager
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager
Added 12 mins ago
MD
Grants and Contracts Specialist - Grants Specialist 2 (Intermediate)
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 12 mins ago
WG
Registered Nurse
Wesdome Gold Mines
Wawa, ON
- $111,350 to $144,100 CAD / year
- Full-time
Reporting to the Human Resource Manager, the Registered Nurse is responsible for ensuring and promoting health and safety compliance and for providing health expertise through prevention,…
Added 26 mins ago
O
Inside Sales / Account Manager
OPENLANE
Toronto, ON · CAN - ON - Toronto (AutoVIN, OPENLANE, TradeRev)
- Full-time
We’re Looking For: We are seeking an Account Manager with experience in maintaining and growing relationships with mid-to-large dealer groups. You will be part of an Inside Sales team…
Added 26 mins ago
GD
COMBO - Sales Team Leader FT - Outlet Collection Winnipeg
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Full-time
Reporting to the Store Manager, your main focus as Sales Team Lead is to promote a positive shopping experience for each customer, while leading and inspiring a high-performing team to…
Added 26 mins ago
TH
Tool Rental Sales Associate Part-Time - 7117 Strathcona
The Home Depot
AB
- Part-time
Using empowerment program when necessary to satisfy customers
Added 41 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Under the direction of the Home Care Manager, the Registered Nurse carries major responsibilities in providing nursing services in the home; collaborates as a member of a…
Added 41 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 41 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Program Team Manager and a Registered Nurse (RN) or Registered Psychiatric Nurse (RPN), and while demonstrating a commitment to the Mission, Values and…
Added 41 mins ago
E
Engineer in Training I Distribution System Planning
Enbridge
Chatham-Kent, ON · Toronto, ON
- Full-time
A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance, and disability.
Added 41 mins ago
Q
Lead Designer
Qualus
Calgary, AB · Vancouver, BC
- Full-time
Power Your Future with Qualus in our T&D business as a Lead Electrical Designer. Reporting to the Engineering Manager - Substations, this position is located in our Calgary, AB or…
Added 41 mins ago
Clinical Nurse Educator - Community Site
Nova Scotia Health and IWK Health
Liverpool, NS
Reporting to the Manager, Interprofessional Practice and Learning, Western Zone, the Clinical Nurse Educator (CNE) is responsible (in collaboration with key stakeholders) for the…
Added 41 mins ago
JC
Assistant Manager
JYSK Canada
Medicine Hat, AB
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 41 mins ago
JC
Operations Manager
JYSK Canada
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will…
Added 42 mins ago
Quality Manager- Fabrication
Aecon
Cambridge, ON
Reporting to the Quality Director, the Quality Manager is responsible for supporting the development and maintenance of Aecon’s Quality Assurance Program, and execution of QA / QC functions…
Added 42 mins ago
Project Quality Manager
Aecon
Cambridge, ON
Reporting to the Quality Director, the Quality Manager, Project is responsible for developing, maintaining, and verifying implementation of the project quality program/plan for an assigned…
Added 42 mins ago
Undergraduate Assistant
University of Toronto
Toronto, ON
Reporting to the Director, Administration and Finance and under the general supervision of the Manager, Undergraduate Programs and Associate Chair, Undergraduate Statistics, and in…
Added 57 mins ago
JC
Operations Manager
JYSK Canada
Hamilton, ON
- $50,000 to $55,000 CAD / year
- Full-time
As the Operations Manager you will be responsible for protecting JYSK’s assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will…

University of Guelph

Lincoln Alexander Student Service Assistant

Guelph, ON, N1G 2W1, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Department: Registrar
Position covered by the Collective Agreement with USW Local 4120

Temporary full-time from 11/09/2026 to 05/07/2027

Temporary Absence of the Regular Incumbent

If you are a current employee of the University of Guelph you must apply on the internal Career Page in order to be considered as an internal applicant.
Career Opportunities (sapsf.com)

General Purpose

Reporting to the Manager of the Lincoln Alexander Student Service Centre (The Linc), the Linc Service Assistant plays a vital front-line role in delivering high-quality support to students across all academic levels - diploma, undergraduate, and graduate, both domestic and international. This position is responsible for addressing a wide range of inquiries related to admissions, enrolment, student records, course registration, financial aid (including OSAP), scholarships, tuition and fees, exams, and graduation.

The incumbent contributes to the success of the Office of Registrarial Services by fostering a welcoming and inclusive environment, supporting over 100,000 inquiries annually via in-person, email, live chat, and phone. The role requires empathy, adaptability, and professionalism in handling complex, sensitive, and confidential matters that directly impact student decisions, retention, and satisfaction.

The Lincoln Alexander Student Service Centre (The Linc) serves as the primary hub for student support at the University, offering a comprehensive range of services to meet the diverse needs of students at all academic levels - including diploma, undergraduate, and graduate, both domestic and international. The Linc assists with inquiries regarding admissions, enrollment, student records, course registration, financial aid (such as OSAP), scholarships, tuition and fees, exam schedules, and graduation requirements. Students can access these services through various channels, including in-person visits, email, live chat, and phone, ensuring timely and accessible support for all.

By providing clear guidance, accurate information, and empathetic assistance, The Linc helps students make informed decisions about their academic journey, supports their financial needs, and contributes to their overall success and satisfaction. The Linc is committed to creating a welcoming and inclusive environment, handling a high volume of inquiries each year with professionalism, confidentiality, and a student-centered approach.

Duties and Responsibilities

As the frontline representative of the Office of Registrarial Services, this role provides proactive, empathetic, and professional support to students, staff, faculty, and visitors. The service and advice provided impacts students' decisions regarding application/enrolment, program selection, eligibility for government funding, work-study programs, scholarships and awards, academic enrolment, and overall educational goals and retention.

Responsibilities include:

Responding to inquiries via phone, email, live chat, and in-person, while maintaining confidentiality in accordance with FIPPA regulations.
De-escalating emotionally charged situations with tact and diplomacy.
Reviewing and interpreting student documents to advise on appropriate next steps.
Utilizing systems such as Colleague, WebAdvisor, Student Planning, Slate, GryphForms, and Ontario Student Assistant Program (OSAP) administration tools.
Knowledgeable of University of Guelph program offerings, admission requirements, application procedures, important dates and deadlines, and internal adjudication processes and timelines.

Familiarity with graduate, undergraduate, domestic, out-of-province, and international student services.

Assisting with academic inquiries, offering support and guidance for academic advising.
Knowledge of course registration, academic withdrawal impacts, transcripts, confirmations of enrolment, study abroad processes, formal record changes, and academic policies.

Reviewing supporting documentation and processes related to the Immigration, Refugees and Citizenship Canada (IRCC) and study permit requirements.

Performing complex data entry and processing tasks for applications, financial aid, student records, and enrolment management.
Analyzing and explaining the academic and financial impacts of academic course changes.
Interpretating Student accounts and knowledge of payment plans, (University Health Insurance Plan) UHIP, OSAP systems and documentation, work study, scholarships, and awards timelines.
Participating in recruitment and financial literacy events.
Providing backup support across the Office of Registrarial Services.

Requirements

Education: Minimum two-year Community College Diploma with a strong preference for an undergraduate degree.
Experience: At least 2 years of front-line customer service experience in a dynamic environment, with demonstrated ability to handle confidential information with discretion and strong attention to detail.
Demonstrated empathy, patience, and adaptability in communication.
Proven ability to manage high-volume, high-stress inquiries while multitasking effectively.
Ability to exercise judgement and tact
Advanced communication and interpersonal skills
Aptitude for accurate and timely high volume data entry, attention to detail, excellent computer skills, and organizational skills for prioritizing work
Ability to work well both independently and as a member in a team environment

Employee Type: Regular
Position Number: 10443015
Classification: USW, Local 4120 Salary: Band 5
USW Local 4120 Wage Grid

*Tentative evaluation; subject to final review.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 10/27/2026 Closing Date: 11/04/2026

Apply About employer

More about this job

Responsibilities

The incumbent provides front-line support to students regarding admissions, registration, financial aid, and academic records via multiple communication channels. They are responsible for maintaining a welcoming environment while handling complex, sensitive inquiries with professionalism and confidentiality.

Requirements

Candidates must possess at least a two-year community college diploma, with an undergraduate degree preferred. A minimum of two years of front-line customer service experience in a high-volume, dynamic environment is required.

Skills

Customer service
Data entry
Communication
Interpersonal skills
Conflict resolution
Attention to detail
Multitasking
Confidentiality
Problem solving
Academic advising
Financial aid administration
Diplomacy
Organizational skills
Computer literacy
Student support

Visa sponsorship

Not detected in the job text

Keywords

Registrar
Student Services
OSAP
Financial Aid
Academic Enrolment
Colleague
WebAdvisor
Student Planning
Slate
GryphForms
FIPPA
UHIP
Immigration
Study Permits
Data Entry
Customer Service
Higher Education
Administrative Support
Records Management
Conflict De-escalation

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