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Added 12 mins ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 12 mins ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 26 mins ago
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Added 26 mins ago
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University of Niagara Falls Canada

IT Technician

Niagara Falls, ON, Canada

Pay: $55,000 to $62,000 CAD / year
Experience: 1+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.
Posting language: English
Posted: Sep 30, 2026

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Original job description

Position Job Title: IT Technician
Location: University of Niagara Falls Canada (Onsite Position)
Reports To: IT Manager
Salary Range: $55,000 - $62,000

Innovation Flows Here.
Officially opening its doors in 2024, the University of Niagara Falls Canada (UNF) is an innovative and digitally oriented institution that prepares graduates for leadership in the digital world. We believe in delivering programs that provide a direct pathway to meaningful careers in high-demand industries. UNF is part of the Global University Systems Canada group of institutions and Global University Systems, an international network of higher education institutions.

Our location
Our campus is located in historic downtown Niagara Falls. Beyond being Canada’s #1 travel destination, Niagara Falls is a small vibrant city that offers up a slice of metropolitan living at a different pace. From world-class dining and entertainment options to luxury shopping and cultural experiences. Our location offers the amenities of a large urban centre within a comfortable, liveable community.

Position Overview

The IT Technician (Tier 1) provides frontline technical support to faculty, staff, and students across the University of Niagara Falls Canada. The position is responsible for supporting day-to-day IT operations, including hardware and software troubleshooting, endpoint deployment and maintenance, Microsoft 365 support, user account assistance, network connectivity, printing, and IT asset management.

The role also provides technical support for classroom and audiovisual (AV) technologies, university offices and labs, and student residences, including onsite troubleshooting when required. The IT Technician supports employee onboarding and offboarding, responds to incidents and service requests through the IT service desk, and escalates complex technical or cybersecurity issues to senior IT personnel.

The position plays an important role in maintaining reliable, secure, and responsive IT services while delivering a high level of technical support and customer service to the university community.

Primary Purpose

Provide Tier 1 technical support to faculty, staff, and students in person, remotely, by phone, and through the IT service desk.
Install, configure, deploy, troubleshoot, and maintain university laptops, desktops, printers, peripherals, and approved software across Windows and macOS environments.
Support Microsoft 365, user accounts, passwords, MFA, SSO, email, and basic access-related issues, escalating privileged or complex requests as required.
Diagnose and resolve hardware, software, printing, Wi-Fi, wired network, and endpoint connectivity issues.
Provide Classroom AV and technology support, including instructor workstations, displays, projectors, presentation systems, and other teaching technologies.
Provide onsite IT support at student residences, including troubleshooting Wi-Fi/network connectivity, university-managed devices, and other supported technology.
Support employee onboarding and offboarding, including device preparation, deployment, collection, account/access coordination, and equipment reassignment.
Maintain accurate IT asset inventory and assist with device lifecycle management, hardware refreshes, repairs, and warranty/vendor coordination.
Manage Tier 1 incidents and service requests through the ITSM/help desk system, maintaining appropriate documentation and escalating Tier 2/3 issues when required.
Identify and escalate cybersecurity concerns, including phishing, malware, compromised accounts, and suspicious activity.
Provide technical support for university offices, labs, meetings, events, classrooms, and other campus technology environments.
Maintain technical documentation, knowledge-base articles, troubleshooting guides, and standard operating procedures.
Participate in IT projects, software deployments, classroom upgrades, preventative maintenance, and other technology initiatives as assigned.
Follow university IT, cybersecurity, data protection, software licensing, and acceptable-use policies.

Position Requirements:

Ability to work on a flexible schedule.
Academic background in Computer Science/IT (technical diploma/post-secondary education)
Understanding of Computer Systems & Networks
Strong Problem solver with excellent troubleshooting skills
Superior customer service and communication skills
Be available to work on a flexible schedule (evenings and weekends are a possibility)

1+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.
OEM certifications
Experience with Office 365 and VOIP phone experience
Familiar with Helpdesk Ticketing System

What we Offer

Competitive base salary
RRSP matching
3 weeks of vacation
7 paid sicks days per year
3 personal days per year
2 paid volunteer days to support your community
Extended Health and Dental coverage, Emergency Medical Travel assistance
Employee Family Assistance Program (EFAP)
A generous annual Lifestyle Spending Account (LSA)

Application process
Interested candidates are invited to submit an application, using ONE document that includes a cover letter, resume/curriculum vitae (CV) including evidence of teaching experience and scholarly accomplishments, and teaching portfolio (if applicable), as well as the names of three references. A single PDF document is preferred. Note: file maximum of 5MB per attached upload. Please note – the Company will conduct a criminal background check upon hire.

Use of AI Disclosure
University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent recruitment process. While AI tools assist us in identifying and communicating with candidates, applications are reviewed by our dedicated Talent Acquisition team to ensure a thorough evaluation of all candidates. 
We value diversity and strive to create an inclusive environment where all individuals have an equal opportunity to succeed. We comply with all relevant laws and regulations in Ontario and adhere to the highest standards of ethical hiring. We are committed to protecting your personal information and ensuring that all data collected during the recruitment process is handled with the highest level of confidentiality.

Diversity, inclusion, and equity
UNF is strongly committed to equity, diversity, and inclusivity within its community and especially invites applications from all qualified candidates. Racialized persons / persons of color, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas are encouraged to apply.
We recognize that applicants may have had obligations outside of work that have negatively impacted their record of achievements (e.g., parental, elder care, and/or medical). You are not required to disclose these obligations in the hiring process. If you choose to do so, UNF will ensure that these obligations do not negatively impact the assessment of your qualifications for the position.

We will accommodate the needs of the applicants and the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the selection process, please advise jobs@unfc.ca to ensure your accessibility needs are accommodated through this process. Information received relating to accommodation measures will be addressed confidentially. We appreciate all applications received; however, only candidates selected for an interview will be contacted.

We are situated on the traditional territory of the Haudenosaunee, Hatiwendaronk and Anishinaabe peoples. We also acknowledge the many other First Nations, Métis, and Inuit peoples who call this region home.We commit to building relationships based on respect, reciprocity, and reconciliation as we work, learn, and gather on this land. Furthermore, we acknowledge that the Niagara Region is situated on treaty land, and we stand with all Indigenous peoples, past and present, in promoting the wise stewardship of the lands on which we live.

Learn more about the University of Niagara Falls Canada at our website .

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More about this job

Responsibilities

The IT Technician provides frontline technical support for hardware, software, and audiovisual systems to faculty, staff, and students. They are responsible for managing IT service desk requests, maintaining asset inventory, and assisting with employee onboarding and offboarding.

Requirements

Candidates must have an academic background in Computer Science or IT and possess strong troubleshooting and customer service skills. Experience with computer equipment servicing, Microsoft 365, and helpdesk ticketing systems is preferred.

Skills

Technical support
Hardware troubleshooting
Software troubleshooting
Microsoft 365
Endpoint deployment
Network connectivity
Audiovisual support
IT asset management
Customer service
Helpdesk ticketing system
Windows
MacOS
VOIP
Cybersecurity awareness

Benefits

Competitive base salary
RRSP matching
3 weeks of vacation
7 paid sick days per year
3 personal days per year
2 paid volunteer days
Extended health and dental coverage
Emergency medical travel assistance
Employee family assistance program
Lifestyle spending account

Visa sponsorship

Not detected in the job text

Keywords

IT Technician
Tier 1 Support
Hardware
Software
Microsoft 365
Windows
MacOS
Audiovisual
Networking
Wi-Fi
ITSM
Helpdesk
Asset Management
Cybersecurity
Phishing
MFA
SSO
VOIP
Endpoint Deployment
Technical Documentation

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