Find work in Canada.

318,723 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 18 mins ago
Information Technology Application Analyst
Canada Cartage
Calgary, AB
Full-time
Mentor L1 staff or Super Users within the Business departments on activities they support in the systems.
Added 19 mins ago
Program Analyst
Government of Alberta
AB
The Program Analyst position provides dedicated program delivery, analysis and operational support for the administration of IHCP. The increasing volume, complexity, and lifecycle…
Added 34 mins ago
Total Rewards Specialist
TVO
Toronto, ON
Full-time
Respond to and investigate Total Rewards queries from staff and management. Work with service providers to resolve claims, coverage and service issues.
Added 1 hour ago
Registered Behaviour Analyst (BCBA) - Whitby
Monarch House
Whitby, ON
$72,500 to $102,000 CAD / year
Part-time
As a Registered Behaviour Analyst at Monarch House you will be responsible for assessing, designing, monitoring, and supervising ABA interventions for children and youth with ASD, other…
Added 2 hours ago
Behaviour Therapist (Mental Health Services)
Michael Garron Hospital
Toronto, ON
Full-time
Our diverse staff is our most valued resource. Compassion, Respect, Integrity, Inclusion and Courage are the values that set Michael Garron Hospital apart.
Added 2 hours ago
Director, Innovation & Operations
Toronto Region Immigrant Employment Council (TRIEC)
Toronto, ON
Full-time
(Digital) Database Analyst and Data Systems Specialist
Added 4 hours ago
Financial Crime Analyst
Aviso
Vancouver, BC
$80,000 to $85,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 6 hours ago
Payroll Analyst - Functional (Payroll Analyst)
York Region (The Regional Municipality of York)
Newmarket, ON
Contract
Provides advice and support to payroll and Regional staff on payroll related issues, including interpretation of HR policies and practices as it relates to payroll.
Added 6 hours ago
Systems Analyst, Application Development
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
Full-time
…integrations work behind the scenes to support students and staff at every stage of their experience with…
Added 8 hours ago
Senior Insurance Coordinator
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 9 hours ago
Financial Crime Analyst
Aviso
Toronto, ON
$80,000 to $85,000 CAD / year
Full-time
We're looking to fill an opening for a Financial Crime Analyst to join our Compliance team.
Added 9 hours ago
Instructor Therapist
Surrey Place
Toronto, ON · Etobicoke, ON
Full-time
Reporting to the Behaviour Analyst- Supervisor, the Urgent Response Services at Surrey Place is seeking an Instructor Therapist to provide individualized ABA treatment in the community…
Added 10 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
…and innovation? Fraser Health is seeking a Business Systems Analyst to join the Enablement, Readiness and Activation (ERA) team within Clinical Informatics and Digital Health (CIDH),…
Added 10 hours ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
We are currently looking to fill a Full Time opportunity for a Analyst, Business Systems for the Core Clinical - Ambulatory Team team at the Central City Tower located in Surrey, BC.
Added 11 hours ago
Senior Coordinator, GIS & Data Management
GoodWork.ca
St. John's, NL · St Jones Within, NL
Full-time
Reporting to GIS / Database Analyst, the Senior Coordinator, GIS & Data Management will support the planning, implementation, monitoring, and reporting of restoration projects across…
Added 13 hours ago
Senior Insurance Coordinator
University of British Columbia
Vancouver, BC · UBCV | Donald Rix Building (RIX)
$7,158.42 to $10,292.25 CAD / month
Full-time
…excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 14 hours ago
Financial Analyst
The University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 15 hours ago
Financial Analyst
University of British Columbia
Kelowna, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…excellence in research, innovation, and learning for all faculty, staff, and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC…
Added 16 hours ago
Senior Accounting Assistant
City of Medicine Hat
Medicine Hat, AB
Full-time
Support the financial analyst during budget season by preparing budget reports and performing administrative tasks.
Added 16 hours ago
Senior Research Analyst, Institutional Research & Integrated Planning
University of the Fraser Valley
Abbotsford, BC
Full-time
The Senior Research Analyst collects, develops, analyzes, and communicates institutional data and other information to constituents throughout the university, to support and enhance…
Added 16 hours ago
Manager, Engagement & Change Enablement, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…Manager, Business Readiness & Change, who leads the Change Analyst team and is accountable for assessing and managing business and process impacts, monitoring readiness, and identifying…
Added 16 hours ago
Operations Support Analyst, eHealth -Internal Only
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Title: Operation Support Analyst, eHealth -Internal Only
Added 18 hours ago
Doctor Preference Card (DPC) Clerk/Inventory Analyst, Operating Room
Fraser Health Authority
Pitt Meadows, BC
$32.39 CAD / hour
Other
…community-based services are delivered by a team of 50,000+ staff, medical staff and…
Added 18 hours ago
QA Laboratory Systems Analyst
LCBO
Toronto, ON
Full-time
Do you want to use your outstanding business administration and laboratory systems analyst expertise to support product testing and safety functions, exploring new and innovative…
Added 18 hours ago
Finance Manager
Barrie & Community Family Health Team
Barrie, ON
Full-time
…occupational therapists, foot care nurses, and administrative staff. Our team is committed to improving access to comprehensive, patient-centred, team-based primary health care. Our…

University of Ottawa

Intermediate Analyst, Application Support

Ottawa, ON, Canada
Vanier Hall, Canada

Pay: $82,450.00 - $102,514.00About Information Technology:
Job type: Full-time
Apply by: Oct 12, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Follow us on LinkedIn

Posting Reason:

Replacement of a temporary position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

Job Family:

IT Support

# of Open Positions:

Faculty/Service - Department:

Facilities and Risk Management, IT Solutions

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2026/10/01

Applications must be received BEFORE (YYYY/MM/DD):

2026/10/12

Hours per week:

Salary Grade:

UOITP Grade 10

Salary Range:

$82,450.00 - $102,514.00About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose

Reporting to the Product Manager, Information Technology, the incumbent is the University’s central resource for large Enterprise systems related problems and serves as the expert resource and problem management expert. The incumbent is responsible for restoring “normal service” to the users as quickly as possible. Regularly interacts with clients to manage all problems including fixing technical faults, fulfilling a service requests and answering queries; anything that is needed to allow the users to return to work. Ensures that documentation, information, user guides, frequently asked questions, and knowledge base, problem management system database as well as self-serve information are developed, maintained and tested.

In this role, your responsibilities will include:

Client Communication: Establish and maintain regular communication with clients; keep users informed of progress on their incidents/service requests, and notify them of impending changes or scheduled outages with collaboration with Infrastructure group, etc. Close all resolved incidents, requests and other calls. Conduct customer/user satisfaction call-back/surveys as per agreed upon standards. Update the Configuration Management System (CMS). Report to senior managers on any issue that could significantly impact the business. Attend Change Advisory Board Meetings; ensure that proposed changes are consistent with maintaining required service levels. Take overall responsibility for incident and service request handling. This could also be expanded to any other activity such as monitoring certain classes of event. Produce statistics and management reports to improve service quality.
CMS: Update the Configuration Management System (CMS). Report to senior managers on any issue that could significantly impact the business. Attend Change Advisory Board Meetings; ensure that proposed changes are consistent with maintaining required service levels. Take overall responsibility for incident and service request handling. This could also be expanded to any other activity such as monitoring certain classes of event. Produce statistics and management reports to improve service quality.
Training and Documentation: Organize staff training and awareness sessions. Develop and maintain documentation, information, user guides, frequently asked questions, knowledge base and problem management system database. Liaise with “Super Users” to facilitate communication between IT and the business at an operational level. Communicate service level agreement levels to users to ensure a common understanding and to manage client expectations
Incident Management: Drive the efficiency and effectiveness of the incident management process. Monitor the effectiveness of incident management and make recommendations for improvement; follow up on recommendations through implementation phase. Develop and maintain the incident management systems. Manage major incidents; inform other resources, keep all stakeholders informed, follow-up and conduct post-mortems. Develop and maintain the incident management process and procedures Triage incidents to the appropriate application manager depending on their area of expertise for further investigation.
Problem Management: Liaise with all problem resolution groups to ensure swift resolution of problems within SLA targets. Develop and maintain the Known Error Database (KEDB) Liaise with suppliers, contractors, etc. to ensure that third parties fulfill their contractual obligations, especially with regard to resolving problems and providing problem-related information and data. Event Management; Detect events, analyses them, and determine the appropriate control action.

What you will bring:

University degree in Computer Sciences or Information Technology or a related field or an equivalent combination of education and experience.
Minimum three (3) to five (5) years of experience supporting large enterprise systems in a multiplatform environment.
Knowledge of programming and operating system principles.
Knowledge of supported applications and business processes
Knowledge of computer security and access principles and best practices.
Experience in a customer service environment.
Experience with the configuration of complex servers and systems.
Experience in virtualization technologies, storage, and systems administration.
Analytical skills to diagnose and repair system problems.
Organizational skills to prioritize work and meet multiple strict deadlines.
Bilingualism – French and English (spoken and written).

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

Apply About employer

More about this job

Responsibilities

The incumbent serves as the central resource for enterprise system problems, responsible for restoring normal service and managing incidents. They also develop documentation, maintain knowledge bases, and facilitate communication between IT and business stakeholders.

Requirements

Candidates must hold a university degree in Computer Science, Information Technology, or a related field. A minimum of three to five years of experience supporting large enterprise systems in a multiplatform environment is required, along with bilingual proficiency in English and French.

Skills

Incident management
Problem management
Enterprise systems
System administration
Virtualization
Storage management
Technical support
Customer service
Documentation
Configuration management
Analytical skills
Bilingualism
Operating systems
Computer security
Change management

Benefits

Health benefits
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Enterprise Systems
Incident Management
Problem Management
CMS
KEDB
SLA
Virtualization
Storage
System Administration
Computer Security
Change Advisory Board
Bilingual
Higher Education
Technical Support
Multiplatform Environment

Report this job