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Added 10 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
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- Full-time
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University of Ottawa

Intermediate Coordinator, Academic Program Management

Ottawa, ON, Canada
Lamoureux Hall, Canada

$62,027.00 - $78,349.00About the Faculty of Education · Full-time

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Job details

Pay: $62,027.00 - $78,349.00About the Faculty of Education
Job type: Full-time
Apply by: Nov 9, 2026
Experience: Minimum of 3 years’ relevant experience in administrative coordination
Posting language: English
Posted: Oct 29, 2026

Original job description

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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

N/A

Job Family:

Academic Program Management

# of Open Positions:

Faculty/Service - Department:

Teacher Ed_B.A._DLS - Programs

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/10/29

Applications must be received BEFORE (YYYY/MM/DD):

2026/11/09

Hours per week:

Salary Grade:

SSUO Grade 07

Salary Range:

$62,027.00 - $78,349.00About the Faculty of Education

The Faculty of Education, along with its commitment to the promotion, advancement, and dissemination of knowledge in the field of education in general, is actively involved in teacher training. Located on the unceded ancestral lands of Algonquin peoples, the Faculty of Education is proud to promote equity, diversity, and inclusion. Moreover, according to the latest QS ranking, our faculty is ranked among the top 100 in the world, and fifth in Canada, for research.

Position Purpose

Reporting to the Senior Specialist of Academic Program Management, responsible for executing logistical activities related to the delivery of programs within a faculty, service or research environment, including but not limited to courses, workshops, training and events, while ensuring smooth and efficient operations and an exceptional client experience. Coordinates elements of physical and material resources, including arrangements with third-party providers and other uOttawa services. Performs routine financial transactions, routine communications and other administrative support functions related to program delivery. May be required to execute logistical activities for special projects within the scope of the overall program.

In this job, your responsibilities will include:

Program Operations: Performs a variety of operational functions related to ongoing program delivery in the context of a service, academic sector, or in a research environment. Performs routine administrative and financial functions. Executes all operational activities around program delivery efficiently and within budget. Troubleshoots unanticipated complications within the scope of program execution and implements creative solutions to ensure operational continuity. Maintains accurate records for key historical data and program metrics.
Client Service and Communications: Acts as communication liaison between program management, clients, contributors, experts and other stakeholders in order to ensure the effective sharing of critical information related to the program components under his or her area of responsibility. Ensures that accurate and clear information related to the program, deadlines, and requirements is consistently available and updated. Addresses client feedback, escalates more complex areas of concern to program management, with the goal of favouring service excellence.
Activity and Event Registration: Handles registration related to ongoing participation in program offerings. Plans and executes efficient participant registration and all related follow-up for special events. Handles other routine activities in support of the smooth execution of program events within the scope of the program.
Resource Coordination: Administers accurate inventories of resources required for program delivery. Contributes to the overall planning for all program offerings by projecting resource requirements for program cycles, including material and space requirements.
Reporting: Provides a variety of reports to management in support of program planning and continuous improvement initiatives.

What you will bring:

Post-secondary education in administration, or an acceptable combination of education and experience
Minimum of 3 years’ relevant experience in administrative coordination
Demonstrated experience in client service
Experience working in a postsecondary institution or other complex organization is an asset
Skills in the use all Microsoft Office software
Skills in the use of web content management applications is an asset
Strong organizational abilities and consistent attention to detail in a fast-paced environment
Ability to produce high quality work in an environment with multiple strict deadlines
Strong interpersonal and communication skills
Demonstrated success working in a team setting
Ability to occasionally work outside of normal office hours
Ability to occasionally travel outside of the region
Bilingualism – French and English (spoken and written)

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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More about this job

Responsibilities

The coordinator is responsible for executing logistical activities for academic programs, including course delivery, event registration, and resource management. They also perform routine financial and administrative tasks while acting as a communication liaison for stakeholders.

Requirements

Candidates must have post-secondary education in administration and at least three years of relevant experience in administrative coordination. Proficiency in both English and French is required, along with strong organizational and client service skills.

Skills

Administrative coordination
Client service
Microsoft Office
Web content management
Organizational skills
Attention to detail
Communication skills
Teamwork
Financial transactions
Event planning
Inventory management
Reporting
Bilingualism

Visa sponsorship

Not detected in the job text

Keywords

Academic Program Management
Administrative Coordination
Client Service
Microsoft Office
Web Content Management
Financial Transactions
Event Registration
Inventory Management
Reporting
Bilingualism
Higher Education
Logistics
Stakeholder Communication
Teacher Education
Operational Support

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