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Added 1 hour ago
Client Advisor- EN
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Part-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
Added 1 hour ago
Client Advisor- EN
RBC
Pincourt, QC
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University of Ottawa

Senior Advisor, Program Management

Ottawa, ON, Canada
Tabaret Hall, Canada

Pay: $95,594.00 - $120,750.00
Job type: Full-time
Apply by: Oct 5, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

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Posting Reason:

Replacement of a temporary position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

Job Family:

Program Management

# of Open Positions:

Faculty/Service - Department:

Francophonie - Subventions/Grants

Campus:

Main Campus

Union Affiliation:

SSUO

Date Posted (YYYY/MM/DD):

2026/09/24

Applications must be received BEFORE (YYYY/MM/DD):

2026/10/05

Hours per week:

Salary Grade:

SSUO Grade 11

Salary Range:

$95,594.00 - $120,750.00

Position Purpose
Leads the planning, organization, execution and continuous improvement of all aspects related to the efficient delivery of a defined academic program, special program or research program in a faculty or a service. Translates strategies into program plans and deliverables in support of meeting program objectives while promoting service excellence. Ensures collaboration among program staff and establishes processes and procedures that optimize resources contributing to the overall success of academic, research and/or special services offered by the University of Ottawa.

Typical Accountabilities

Program Operations Management: Oversees all ongoing operational activities, including but not limited to courses, workshops, training and events, in support of core program delivery including administrative and financial functions, resource allocation, monitoring and communication. Coordinates cross-project activities of inter-connected projects within the program scope with the objective of maximizing resources and enhancing communication. Acts as management liaison with other faculties or services whose contribution is a key input to program success, as well as to ensure effective communication and collaboration on areas of common interest. Oversees activities undertaken as part of special projects within the overall scope of the program.
Planning: Participates in needs analyses and strategic planning activities by contributing innovative ideas and evidence-based information related to program delivery. Translates global program objectives and needs into short -, medium- and long -term operational plans. Identifies risks to success and implements contingency measures to ensure program continuity. Plans all key resources; human, material, financial and space, towards meeting program objectives.
Continuous Improvement: Devises key performance indicators and ensures accurate tracking of data for evaluating performance against program objectives. Analyses performance trends and adjusts program elements accordingly. Monitors industry trends and norms to introduce innovations into program planning and delivery, and ensures continuous alignment of deliverables with global objectives of the sector while favouring service excellence. Given the ongoing nature of programs, ensures that program deliverables continue to evolve with the evolving needs of program participants.
Human Resources Management: Supervises operations staff of the program. May oversee the work of additional staff assigned to special projects within the scope of the program to ensure alignment with overall program goals. Responsible for recruitment, professional development, performance management and conflict management for the staff under his or her responsibility.
Program Promotion: Acts as an ambassador for the program, and actively promotes program impact, features and successes. Effectively communicates the link between program objectives and the overall vision of the faculty or service, while consistently supporting and upholding the reputation of the program.

Knowledge, Experience and Skills

Bachelor’s degree in a field related to the core business of the program
5 years of related experience in program or project management
3 years of experience in supervision
Experience in budget management and planning
Experience interpreting performance metrics in support of evidence-based decision-making
Ability to succeed in a high-paced, high demand environment with strict deadlines
Strong organizational skills to manage multiple elements of ongoing operations
Ability to simplify and explain rules and regulations
Ability to motivate a team and to collaborate with multiple stakeholders
Strong interpersonal and communication skills
Proven commitment to client satisfaction
Ability to work outside of normal office hours
Ability to travel outside of the region
Bilingualism - French and English (spoken and written)

*This position may be eligible for a telework arrangement. Learn more about our telework guidelines click here

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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More about this job

Responsibilities

The Senior Advisor leads the planning, execution, and continuous improvement of academic or research programs to ensure efficient delivery and service excellence. They oversee operational activities, manage program staff, and act as a liaison to optimize resources and support the faculty's strategic objectives.

Requirements

Candidates must hold a bachelor's degree and possess at least 5 years of experience in program or project management, including 3 years in a supervisory role. Proficiency in both English and French is required, along with strong skills in budget management and performance analysis.

Skills

Program management
Project management
Budget management
Strategic planning
Performance metrics
Staff supervision
Conflict management
Stakeholder collaboration
Communication skills
Organizational skills
Data analysis
Risk management
Bilingualism
Client satisfaction

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Project Management
Budgeting
Strategic Planning
Performance Indicators
Staff Supervision
Conflict Management
Stakeholder Management
Risk Management
Bilingual
Academic Administration
Research Programs
Resource Allocation
Continuous Improvement
Data Analysis
Client Service
Higher Education

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