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University of Ottawa

Senior Technician, IT Support

Ottawa, ON, Canada
Roger Guindon Hall, Canada

$73,790.00 - $91,744.00About Information Technology: · Full-time

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Job details

Pay: $73,790.00 - $91,744.00About Information Technology:
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3 years of experience in a technical support role
Posting language: English
Posted: Oct 26, 2026

Original job description

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Posting Reason:

Replacement of a regular position

Job Type:

Employee

Anticipated Duration in Months (for contracts and temporary assignments):

Job Family:

IT Support

# of Open Positions:

Faculty/Service - Department:

IT Service Management, Deskside Support

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted (YYYY/MM/DD):

2026/10/26

Applications must be received BEFORE (YYYY/MM/DD):

2026/11/05

Hours per week:

Salary Grade:

UOITP Grade 09

Salary Range:

$73,790.00 - $91,744.00About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength is the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It will bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all these minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Provide advice and technical support services to end users in a designated Faculty or Service in areas related to infrastructure, hardware, software, peripherals and other IT equipment. Provide these services in an effective and efficient manner that meets or exceeds established customer service standards. Offer recommendations about future planning and development of resources.

In this role, your responsibilities will include:

Diagnostic and repair services: Troubleshoot, repair and implement corrective actions to resolve IT user technical issues in a timely manner. Provide diagnostic and repair services to end users for hardware, software, infrastructure, peripherals and other equipment such as mobile devices, distance education tools, audiovisual and scientific equipment as required. May be required to provide support for the computing lab.
Monitoring and maintenance: Ensure consistent connectivity and accessibility by monitoring and maintaining hardware, software and peripherals to ensure acceptable service levels. Promote established University and Faculty/Service standards to ensure consistency of data security and integrity throughout the organization.
Technical installation services: Provide a wide range of technical installation services to internal clients for hardware services including computers, networks, and for other IT equipment such as network adaptors to ensure an efficient response to the user’s technology needs.
Software installation and upgrade services: Install, test and upgrade software to ensure it is current, registered and efficiently deployed for the client. Play a key role in deployment of large faculty projects. May be required to assist or plan completely the phase out deployment of these projects.

What you will bring:

College diploma in a related field or an equivalent combination of education and experience
3 years of experience in a technical support role
Knowledge of University hardware, software, peripherals and security guidelines and standards
Knowledge of networking protocols and technologies to configure and troubleshoot connectivity issues
Knowledge of office automation software to support and guide users in their work
Knowledge of mobile devices, distance education tools, audiovisual and scientific equipment
Knowledge of established IT policies and procedures of the University in areas such as procurement and asset management and maintenance
Experience with operating systems to install, diagnose and repair issues; ability to support large user groups
Experience in the implementation of system upgrades
Experience working in a customer service environment
Ability to communicate technical knowledge and information to a nontechnical audience
Analytical skills to diagnose and repair software, hardware and peripherals issues
Ability to proactively keep abreast of new emerging technologies
Ability to prioritize own work
Bilingualism - French and English (spoken and written)

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

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More about this job

Responsibilities

Provide technical support and diagnostic services for hardware, software, and IT infrastructure to end users within a designated faculty or service. Ensure consistent connectivity and system performance while managing technical installations and software upgrades.

Requirements

Requires a college diploma in a related field and at least 3 years of experience in a technical support role. Candidates must possess strong knowledge of networking, hardware, and software, along with bilingual proficiency in English and French.

Skills

Technical support
Hardware troubleshooting
Software installation
Network configuration
Customer service
Diagnostic services
IT infrastructure maintenance
Mobile device support
Audiovisual equipment support
System upgrades
Analytical skills
Communication skills
Bilingualism
Asset management
Procurement policies

Benefits

Gym access
Professional development opportunities
Inclusive work environment

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Hardware
Software
Networking protocols
Connectivity
Mobile devices
Audiovisual equipment
Scientific equipment
System upgrades
Asset management
Procurement
Data security
Technical installation
Troubleshooting
Customer service
Bilingualism
Higher education
Infrastructure

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