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Added 15 hours ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · Rideau, Ottawa, ON
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 16 hours ago
PL
YVR - PT Warehouse Associate
Paradies Lagardère
Vancouver, BC
- Part-time
POSITION REPORTS TO: Assistant or General Manager
Added 23 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Drug Distribution Manager and under the general direction of a Pharmacist, the incumbent is responsible for the procurement, storage, inventory management, recording,…
Added 23 hours ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Drug Distribution Manager and under the general direction of a Pharmacist, the incumbent is responsible for the procurement, storage, inventory management, recording,…
Added 1 day ago
TU
Department Operations and Undergraduate Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV
Added 1 day ago
TH
Associé général d'Entrepôt - Lundi au Vendredi 8:30 a.m. à 5:00 p.m.
The Home Depot Canada
Montreal, QC
- Full-time
Reports to Operations Manager (OM) or Assistant Manager (AM) depending on location
Added 1 day ago
SA
Office Assistant- Laboratory- Temporary Full Time
Sault Area Hospital
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- Full-time
…functions, reporting, reception and customer service, document distribution and ordering and monitoring of supplies; some special assignments may…
Added 1 day ago
M
Assistant Controller
Microserve
Surrey, BC
- $100,000 to $120,000 CAD / year
- Full-time
3+ years of progressive accounting experience in an Assistant Controller, Accounting Manager, Senior Accountant, or similar role.
Added 1 day ago
TH
Associé général d'Entrepôt - Lundi au Vendredi 8:30 a.m. à 5:00 p.m.
The Home Depot
Montreal, QC
- Full-time
Reports to Operations Manager (OM) or Assistant Manager (AM) depending on location
Added 1 day ago
UO
Department Operations and Undergraduate Programs Assistant
University of British Columbia
Kelowna, BC · UBCO | Charles E. Fipke Centre for Innovative Research (FIP)
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV
Added 1 day ago
SD
Receiver, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Niagara Falls, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards
Added 1 day ago
HC
Learning Services Assistant - FHLS - Appendix-D
Humber College
Toronto, ON
- Full-time
Reporting to the Operations Manager, the Learning Services Assistant is the first point of contact for the Faculty of Health & Life Sciences (FHLS) and the main priority of this role is to…
Added 1 day ago
LC
Receiver, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Mississauga, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards associated with perishable items as per the Store Standards
Added 1 day ago
TU
Operations and Facilities Assistant
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
As a key member of the UBC Sauder’s Resources and Operations team, the Operations and Facilities Assistant plays an important role in creating exceptional environments for the UBC Sauder…
Added 1 day ago
UO
Operations and Facilities Assistant
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $4,719 to $4,960 CAD / month
- Full-time
As a key member of the UBC Sauder’s Resources and Operations team, the Operations and Facilities Assistant plays an important role in creating exceptional environments for the UBC Sauder…
Added 1 day ago
CC
Retail Sales Associate
Canna Cabana
Milton, ON
- $17.6 to $18.5 CAD / hour
- Part-time
Answer external and internal phone calls and transfer calls to the appropriate person or Store Manager.
Added 1 day ago
CC
Assistant Store Manager
Canna Cabana
Huntsville, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 1 day ago
Assistant Manager
Bunge
MB · Ste. Agathe, MB
The Assistant Manager is responsible for supervising and participating in the efficient and profitable operation of a grain handling facility. This role oversees receiving, cleaning,…
Added 1 day ago
CA
Executive Assistant
Condominium Authority of Ontario
Toronto, ON
- Full-time
Reporting to the CEO & Registrar, the Executive Assistant will be a trusted assistant enabling them to focus on strategic leadership, industry relationships, and organizational outcomes.
Added 1 day ago
BH
Cleaner
Bayside Health
Sandringham, NL
- Temporary
Cleaner/Patient Transport Assistant Grade 2 (IN19)
Added 1 day ago
CA
Executive Assistant
Condominium Authority of Ontario
Toronto, ON
- Full-time
Reporting to the CEO & Registrar, the Executive Assistant will be a trusted assistant enabling them to focus on strategic leadership, industry relationships, and organizational outcomes.
Added 1 day ago
TC
Assistant Store Manager Winners Central City
TJX Canada – Winners, Marshalls, HomeSense
Surrey, BC
- $48,592.5 to $68,029.5 CAD / year
- Full-time
We’re looking for an Assistant Store Manager who is passionate about fostering an inclusive and supportive environment. In this role, you’ll empower your team to deliver unforgettable…
Added 1 day ago
TU
Service Worker (Regular Full Time) AM Shift
The University of British Columbia
Vancouver, BC
- $4,138 to $4,357 CAD / month
- Full-time
Reports to Housekeeping Supervisor, Assistant Housekeeping Supervisor, or Manager.
Added 1 day ago
JF
Executive Assistant to Clergy and Office Manager
Jewish Federation of Ottawa
Ottawa, ON
- $60,000 to $70,000 CAD / year
- Full-time
Executive Assistant to Clergy / Office Manager
Added 1 day ago
TU
Graduate and Professional Programs Assistant
The University of British Columbia
Kelowna, BC
- $4,981 to $5,713 CAD / month
- Full-time
BCGEU OK Salaried - Support Services Assistant IV

University of Toronto Press

Customer Experience Manager

Toronto, ON, Canada
Scarborough, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 5 years of retail experience, which includes three years of management experience
Posting language: English
Posted: Sep 22, 2026

Original job description

Come join our incredible Retail team!

Here’s our Current Opening:

Position: Customer Experience Manager

Reports to: Scarborough Store Manager

Division: Retail

Location: U of T Bookstore, Scarborough Campus

What You’ll Be Doing:

Key Responsibilities:

Floor Managing / Store Operations

Core responsibilities involve supporting the Scarborough Store Manager in execution of store operations, including the following:
- Support the Floor staff and Floor leads with guidance and direction
- Excel in retail operations with a focus on productivity and customer service
- Maintain a well merchandised and visually appealing store with correct inventory levels
- Plan and execute peak time store operations with high customer satisfaction
Acquire, onboard, train, schedule and discipline PT staff in accordance with the policies of the University of Toronto Press.

Customer Service

Lead the customer service floor teams to deliver first class customer service. The assistant manager must support execution and training of customer service policies and procedures.
The Customer Experience Manager will be driving the execution, implementation and ongoing management of displays, visual merchandising, customer service/selling, and replenishment of the stock on the sales floor. Part of the role is to develop good relations between the Bookstore and UofT campus faculty, staff, students and administration, which will involve attending events on behalf of the store.
The Customer Experience Manager will lead customer communication regarding customer enquires including textbook buybacks
The Customer Experience Manager will assist and oversee e-commerce customer service during peak times.

Additional Responsibilities:

Ensures that the team maintains high standards of Health and Safety
Monitors all retail locations and proactively requests improvements to ensure the safety of all retail team members and customers & participates as a Management Rep on the JHSC
Other duties as assigned

Education, Qualifications and Experience:

University/College degree, or an equivalent education and work experience
At least 5 years of retail experience, which includes three years of management experience
Sales & Marketing experience is considered an asset

Knowledge, Skills and Attributes:

Results orientated leader with aptitude for change.
Must have current knowledge and experience of store management and trends within retail business.
Experience in leading multifunctional store team.
Ability to analyze numbers and create and implement action plans based on analysis.
Comfortable working in a hands-on, physically demanding environment.
Energetic with a positive attitude and outstanding customer service skills.
A good fit with our core values of respect, innovation, and accountability.

Working Hours:

Normal business hours are 7¼ hours per day, 36¼ hours per week. A certain amount of overtime will be required from time to time, especially during peak periods. The working hours are based 7 day retail operations hours and therefore weekend and evening work is required.

About University of Toronto Press

The University of Toronto Press (UTP) is one of the largest university presses in North America, publishing landmark scholarship since 1901. Each year UTP releases over 250 new scholarly, course, and general interest books in print, audio and ebook formats, and over 80 journals. In addition, UTP manages the distribution for over 250 publishers and imprints in Canada, the US, and around the world, with warehouses in Toronto, Ontario and Buffalo, New York. UTP also runs the University of Toronto Bookstores across the three main campuses, serving over 100,000 students and 16,500 faculty.

As the leading university press in Canada and one of the largest in North America, we acknowledge our role and responsibility in effecting positive change. With this, we seek to continuously improve the diversity and representation of our publications and the clients we represent, as well as within the makeup of our organization. With strong commitment from leadership, we are collectively bringing forward change across the organization, both within our company culture and in our publishing, distribution, and retail endeavours. UTP operates with mutual trust, respect, and integrity as we strive to identify and remove barriers. We are committed to making UTP a great place to work by addressing and challenging systemic inequities.

Interested in applying?

We truly thank all applicants for their interest in joining the Press, only those candidates considered for an initial interview will be contacted.

The University of Toronto Press encourages applications from all qualified candidates. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact the People Team at (647) 805-5082.

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More about this job

Responsibilities

The Customer Experience Manager supports store operations, including floor management, visual merchandising, and inventory control. They are also responsible for leading customer service teams, training staff, and fostering relationships with the campus community.

Requirements

Candidates must possess a university or college degree and at least five years of retail experience, including three years in a management role. Strong leadership, analytical skills, and the ability to work in a physically demanding environment are required.

Skills

Retail operations
Store management
Customer service
Visual merchandising
Team leadership
Inventory management
Staff training
E-commerce support
Health and safety compliance
Action planning
Communication
Sales
Marketing

Visa sponsorship

Not detected in the job text

Keywords

Retail
Store Management
Customer Experience
Visual Merchandising
Inventory Management
E-commerce
Team Leadership
Health and Safety
JHSC
Textbook Buybacks
Operations Management
Staff Training
Sales
Marketing
University Bookstore

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