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Added 12 mins ago
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Cloud Email Services Administrator (Term)
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University of Toronto

Cloud Email Services Administrator (Term)

Toronto, ON, Canada

USW Pay Band 12 -- $84,564 with an annual step progression to a maximum of $108,145.

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Job details

Pay: USW Pay Band 12 -- $84,564 with an annual step progression to a maximum of $108,145.
Apply by: Nov 24, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Date Posted: 11/09/2026
Req ID: 50719
Faculty/Division: VP-People, Finance & Digital Services
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00056900
Existing Vacancy: Yes

Description:

About us:

The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.

Your opportunity:

Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve email and collaboration services provided to the University’s students, faculty, librarians, and administrative staff.

As the Email Services Support Analyst, you will be responsible for the efficient operation, maintenance, and support of the University's LISTSERV service as well as core email services provided on the Microsoft 365, SendGrid, and similar platforms. You will monitor system performance and troubleshoot issues as they arise, respond to client requests and questions in a timely and professional manner, ensure operational excellence through regular maintenance and updates, and collaborate with ITS and Divisional IT teams to deliver the highest level of service.

Your responsibilities will include:

Troubleshooting complex computer system problems
Monitoring the performance and integrity of servers
Analyzing and monitoring vendor service and performance
Developing and editing standard operating procedures for IT services
Responding to service requests in a timely fashion
Creating complex and technical documentation and user support guides
Keeping well-informed on current technologies, best practices and industry standards

Essential Qualifications:

Bachelor's Degree or acceptable combination of equivalent experience.
Minimum four years of recent and relevant experience administering and supporting enterprise email services.
Experience with L-Soft LISTSERV.
Experience with Microsoft Exchange Online, preferably in a federated environment.
Experience with Microsoft 365.
Experience troubleshooting email delivery across multiple heterogeneous systems.
Extensive experience with Microsoft Windows Server operating systems in an enterprise environment. Familiarity with Linux operating systems is an asset.
Experience with PowerShell, specifically for manipulating Microsoft Exchange Online mailboxes, accounts, and resources.
Familiarity email security best practices including DMARC, SPF, and DKIM..Effective written and oral communication and interpersonal skills.
Excellent time management, prioritization, and multi-tasking skills.
Excellent customer service skills.

Assets (Nonessential):

Demonstrated willingness to develop and share technological expertise
Experience working withServiceNow and/or other IT ticketing systems such as JIRA, and Azure Dev Ops
Experience with web application languages (e.g. .Net, PHP, XML, Java, Python, PERL, JavaScript), web server technologies (e.g. Apache, IIS), and database applications (e.g. Oracle, MSSQL, DB2, PostgreSQL, and MySQL)
Familiarity with the University of Toronto environment, governance, and policies
Experience working with SendGrid and other industry leading email services

To be successful in this role you will be:

Adaptable
Efficient
Motivated self-learner
Multi-tasker
Organized
Proactive
Problem solver
Resourceful

NOTE: This is a 6 month-term position.

Closing Date: 11/23/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 12 -- $84,564 with an annual step progression to a maximum of $108,145. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Divisional HR Office Email: hruniversityoperations@utoronto.ca

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

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More about this job

Responsibilities

The administrator will manage and support the university's LISTSERV, Microsoft 365, and SendGrid email services. They are responsible for troubleshooting system issues, monitoring performance, and maintaining operational excellence through regular updates.

Requirements

Candidates must have a bachelor's degree or equivalent experience and at least four years of recent experience in enterprise email administration. Proficiency in Microsoft 365, Exchange Online, and LISTSERV is required, along with strong troubleshooting and communication skills.

Skills

Microsoft 365
Microsoft Exchange Online
LISTSERV
PowerShell
Email security
DMARC
SPF
DKIM
Windows Server
Troubleshooting
Technical documentation
System performance monitoring
Customer service
Time management
Communication skills
SendGrid

Visa sponsorship

Not detected in the job text

Keywords

Cloud Email Services
Microsoft 365
Microsoft Exchange Online
LISTSERV
SendGrid
PowerShell
Windows Server
Linux
DMARC
SPF
DKIM
Enterprise Applications
System Administration
IT Support
ServiceNow
JIRA
Azure Dev Ops
Information Technology
Email Security
Technical Documentation
Performance Monitoring
Standard Operating Procedures
University of Toronto
EASI
CIO Division

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