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University of Toronto

Coordinator, Alumni Relations Awards

Toronto, ON, Canada

USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915.

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Job details

Pay: USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915.
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Date Posted: 11/04/2026
Req ID: 50873
Faculty/Division: VP - Division of University Advancement
Department: Alumni Relations
Campus: St. George (Downtown Toronto)
Position Number: 00046511
Existing Vacancy: Yes

Description:

About us:

The Division of University Advancement (DUA) aims to sustain and enhance the University of Toronto’s academic mission, leadership, and worldwide impact, by engaging alumni and private sector constituents meaningfully in the mission of the University, building mutually beneficial relationships of increasing value and satisfaction over time.

DUA at the University of Toronto is engaged in a transformative agenda deeply rooted in the University’s vision for growth and innovation. We are focused on growing fundraising efforts; enhancing the effectiveness and satisfaction of alumni engagement and programs; building advancement talent capacity within and across divisions; creating an organization and culture that fosters diversity and inclusiveness.

Alumni Relations, within the Division of University Advancement, builds and strengthens lifelong relationships between the University of Toronto and its global community of more than 721,000 alumni. Through programs, events, volunteer opportunities, recognition initiatives and services, the department creates meaningful opportunities for alumni to connect with the University, with one another and with the broader U of T community.

The Alumni Engagement Strategy and Volunteer Leadership portfolio advances alumni engagement by mobilizing alumni volunteers and leaders, delivering recognition and awards programs, strengthening the use of data and research, and building professional capacity across Alumni Relations and divisional teams. The portfolio works collaboratively across Advancement to align alumni engagement activities with institutional and campaign priorities.

Your opportunity:

In this role, you will coordinate the day-to-day administration of Alumni Relations’ awards and recognition programs, supporting nomination and application processes from launch through selection and recognition. You will be a key point of contact for alumni, faculty, staff, students, nominators and other stakeholders, providing guidance on award criteria, eligibility and processes, following up on submissions and deadlines, and helping to resolve questions and issues. You will work with colleagues across the University to ensure award information, application forms and web content are accurate and up to date.

You will also support the promotion and recognition of award recipients by coordinating communications with Advancement colleagues and divisional partners. An important part of the role involves maintaining accurate awards, nominations and recipient records; producing reports and metrics; and conducting research to support potential nominees for University and external honours, including honorary degrees. In addition, you will support award selection committees by coordinating meeting schedules, agendas, meeting materials and follow up items and conceptualize, organize and execute event activities working in collaboration with others.

As part of the broader Alumni Relations team, you will also help manage the department’s general alumni inquiry channel, serving as an initial point of contact for members of the alumni community. You will assess and triage incoming inquiries, respond or direct them to the appropriate area, and use sound judgement to identify sensitive or complex matters that should be escalated to senior leadership.

Drawing on your experience administering these programs, you will identify opportunities to improve processes, strengthen participation and support effective alumni engagement and recognition across the University.

Your responsibilities will include:

Implementing plans for awards programsand related objectives
Checking that applicants meet the requirements outlined in the awards criteria
Collecting and passing on submissions for award competition
Probing for information to establish needs
Maintaining a database of awards information and decisions
Responding to and resolving service complaints
Conceptualizing, organizing and executing event activities
Serving as a resource to a group or on a function

Essential Qualifications:

Bachelor's Degree or an acceptable combination of equivalent education and experience.
Minimum three (3) years of relevant experience in advancement, alumni relations, awards and recognition programs, or a related program administration environment.
Experience administering awards, recognition or similar programs, including coordinating processes, deliverables, deadlines and communications.
Demonstrated ability to exercise sound judgement, diplomacy and discretion in assessing and responding to sensitive, complex or challenging inquiries and complaints, interpreting established guidelines, maintaining composure and objectivity, and identifying matters requiring referral or escalation.
Experience conducting research, consolidating and summarizing information, and preparing accurate materials to support program administration and decision-making, with demonstrated intellectual curiosity and initiative in identifying and pursuing relevant information.
Experience conceptualizing, coordinating and executing events in collaboration with internal and external partners.
Experience developing, documenting and improving administrative processes and procedures, with demonstrated ability to organize complex information and maintain accurate records.
Excellent written and oral communication skills, with the ability to prepare correspondence, emails, reports, briefing materials and committee documentation, and communicate effectively with a range of audiences.
Excellent interpersonal and customer service skills, with the ability to communicate with tact and professionalism, build effective working relationships, and interact confidently with alumni, senior-level volunteers, senior administrators, faculty, staff, students and colleagues across the University.
Demonstrated ability to manage multiple activities, competing priorities and deadlines while maintaining a high degree of accuracy and attention to detail.
Strong proficiency in Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, Teams and SharePoint, with experience using databases and tools for updating website content.

Assets (Nonessential):

Experience using AI tools to conduct research, develop written materials and improve administrative processes, with an understanding of responsible use, including accuracy, privacy and confidentiality.
Experience using ARBOR.
Experience using event registration systems such as PheedLoop
Experience using survey tools such as Alchemer or MS Forms.

To be successful in this role you will be:

Adaptable
Diplomatic
Meticulous
Organized
Self-directed

Closing Date: 11/12/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $75,004 with an annual step progression to a maximum of $95,915. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Divisional HR Office Email: cahrs.recruitment@utoronto.ca

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

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More about this job

Responsibilities

Coordinate alumni awards and recognition programs from nominations and applications through selection and recipient recognition, including stakeholder communications, committee support, and event activities. Maintain accurate program records, prepare reports and research, handle and triage alumni inquiries, and identify opportunities to improve processes and participation.

Requirements

Requires a bachelor's degree or an acceptable equivalent combination of education and experience, plus at least three years of relevant experience in advancement, alumni relations, awards, or related program administration. Candidates need experience coordinating programs and events, conducting research, maintaining records and improving processes, strong communication and customer service skills, sound judgment with sensitive matters, and proficiency in Microsoft 365 and database and website content tools.

Skills

Awards Program Administration
Alumni Relations
Event Coordination
Research
Database Management
Records Management
Process Improvement
Written Communication
Oral Communication
Customer Service
Diplomacy
Sound Judgment
Microsoft 365
Website Content Management
Committee Coordination
Prioritization

Visa sponsorship

Not detected in the job text

Keywords

Alumni Relations
University Advancement
Awards Programs
Recognition Programs
Nomination Processes
Application Processes
Program Administration
Volunteer Leadership
Event Coordination
Committee Support
Research
Data and Metrics
Database Management
Records Management
Process Improvement
Customer Service
Inquiry Triage
Stakeholder Communications
Microsoft 365
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
SharePoint
ARBOR
PheedLoop
Alchemer
Microsoft Forms
Website Content Management

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