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University of Toronto

Customer Experience Representative

Toronto, ON, Canada

USW Pay Band 07 -- $62,646. with an annual step progression to a maximum of $80,116.

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Job details

Pay: USW Pay Band 07 -- $62,646. with an annual step progression to a maximum of $80,116.
Apply by: Oct 29, 2026
Experience: Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Posting language: English
Posted: Oct 19, 2026

Original job description

Date Posted: October 19, 2026
Req ID: 50607
Faculty/Division: Faculty of Kinesiology and Physl Ed.
Department: Faculty of Kinesiology and Physl Ed.
Campus: St. George (downtown) campus
Position Number: 38585
Existing Vacancy: Yes

Description:

About us:

The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity https://kpe.utoronto.ca/.

Your opportunity:

Reporting to the Manager, Active Healthy Living Centre, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all current and potential members of the athletic centre. The incumbent’s role is to project a positive, welcoming, and professional image at all times, representing the Faculty in an inclusive manner and to provide fast, efficient, and friendly customer service. Must have the ability to work evenings, weekends and weekdays.

Your responsibilities will include:

Using Fusion recreation management software system for membership sales, program registratrions, towel and locker sales and other transactions
Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
Troubleshooting and resolving routine issues
Disseminating information
Applying established standards when responding to emergencies
Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
Minimum three years experience working in a front-desk customer service focused role in an athletic facility
Minimum one year processing transactions on Fusion recreation management software, including Point of Sale, registrations, scheduling and reporting
Experience working with the public ina high volume, fast-paced environment
Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and AdobeAcrobat is required
Strong interpersonal skills
Ability to exercise tact, diplomacy and discretion
Strong conflict resolution skills
Displays good judgement
Strong customer service focus
Strong knowledge of the Faculty’s Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and procedures

To be successful in this role you will be:

Approachable
Communicator
Intuitive
Multi-tasker
Organized
Problem solver
Team player

Closing Date: October 28, 2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - continuing
Schedule: Full-time, Monday to Friday, 6:45am-2:30pm
Pay Scale Group & Hiring Zone:
USW Pay Band 07 -- $62,646. with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Athletics
Divisional HR Office Email: kpe.hr@utoronto.ca

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

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More about this job

Responsibilities

The Customer Experience Representative delivers high-level customer service by managing membership sales, program registrations, and facility transactions using specialized software. They also provide information on program eligibility, resolve routine issues, and maintain a welcoming environment for all athletic centre members.

Requirements

Candidates must possess an Advanced College Diploma and at least three years of front-desk customer service experience in an athletic facility. Proficiency in Fusion recreation management software and Microsoft Office is required, along with strong interpersonal and conflict resolution skills.

Skills

Customer service
Point of sale
Conflict resolution
Microsoft office
Adobe acrobat
Interpersonal skills
Diplomacy
Problem solving
Multi-tasking
Organization
Communication
Registration management
Scheduling
Reporting

Visa sponsorship

Not detected in the job text

Hiring contact email

kpe.hr@utoronto.ca

Keywords

Customer Experience
Fusion Software
Athletic Facility
Point of Sale
Membership Sales
Program Registration
Microsoft Office
Adobe Acrobat
Conflict Resolution
Intramural Programs
Intercollegiate Programs
Recreation Management
Front-desk Operations
Higher Education
Kinesiology

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