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Closed listing

University of Toronto

Student Accounts Advisor

Toronto, ON, Canada

USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329.

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329.
Closing date: Oct 8, 2026
Experience: Advanced College Diploma (3 years) or acceptable combination of equivalent experience
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

Date Posted: 09/29/2026
Req ID: 50342
Faculty/Division: Vice Provost Strategic Enrolment Management
Department: University Registrar's Office
Campus: St. George (Downtown Toronto)
Position Number: 00054523
Existing Vacancy: Yes

Description:

About us:

Student Accounts is a central University service within the University Registrar’s Office, part of the Strategic Enrolment Management portfolio at the University of Toronto. Student Accounts supports the administration of student financial accounts across the student lifecycle, from admission deposits and fees through payments, financial aid and awards disbursements, refunds and credit balances, tax documentation, and other student financial activities.

The team provides front-line service and support to a broad community, including applicants, current students, alumni, parents and families, University staff, and the general public. This includes providing timely and accurate information, guidance and problem resolution to help clients navigate student financial matters.

Student Accounts works collaboratively with academic and administrative units across the University to resolve financial matters, coordinate processes and transactions, and support the accurate and effective administration of student accounts.

Your opportunity:

The Student Accounts Advisor is a member of the Student Accounts team within the University Registrar’s Office, providing timely, courteous and professional service in a high-volume service and processing environment. The Advisor responds to a wide range of student financial and administrative inquiries, complaints, and requests for information, assistance and advice.

The Student Accounts Advisor provides clear and accurate guidance on student fees and payments, financial aid and awards disbursements, refunds and credit balances, tax documentation, and related University policies and procedures. The role requires the review of student financial information, policies and procedures and the application of sound judgment to individual circumstances, including determining when further investigation or escalation is required.

The Advisor investigates and resolves student account discrepancies and other account-related issues by reviewing financial records and transactions, identifying the source of discrepancies, reconciling account activity, and working with colleagues and departments across the University to determine appropriate resolutions. Issues may include fee billing and payments; award or credit balance disbursements; tax receipt errors or delays; lost or misdirected payments, invoices or tax receipts; and interdepartmental processing errors or delays.

Resolution may require recording or correcting transactions in ROSI, FI-CA or FIS, performing calculations and account reconciliations, and ensuring that student financial records are accurate and complete. The Advisor contributes to both the delivery of effective client service and the accuracy and integrity of the University’s student financial records.

Your responsibilities will include:

Liaising with divisional awards staff to facilitate payments and resolve account and payment issues
Identifying and resolving individual financial discrepancies
Monitoring, recording, reconciling and/or reporting on fees and awards funding accounts
Generating standard financial reports
Responding to enquiries within the defined scope of the role and redirecting as appropriate
Handling sensitive and/or confidential information
Verifying the accuracy and completeness of information
Identifying and analyzing data discrepancies and taking necessary actions to correct errors

Essential Qualifications:

Advanced College Diploma (3 years) or acceptable combination of equivalent experience
Minimum three (3) years' experience in basic accounting, and related administrative and customer service experience, preferably in an office that deals directly with students
Experience in handling money, recording accounts receivables and payables transactions, and reconciling accounts
Demonstrated working knowledge of basic administrative and accounting practices and principles
Demonstrated strong interpersonal skills to provide a high level of customer service specifically in relation to conflict management
Effective problem-solving skills, initiative, pleasant telephone manner, must be able to multi-task including the ability to exercise patience, professionalism, and tact
Effective organizational skills, ability to prioritize a diverse workload and work under pressure to meet deadlines in a high volume customer service and processing environment
Detail oriented with a strong emphasis on quality of work, and accurate data entry skills
Effective critical thinking and problem solving to assist the department by identifying opportunities for continuous improvement in current processes and systems
Proficient with MS Office Suite, including Word, Excel and Outlook
Skill in analyzing information, problems, situations, practices or procedures to resolve discrepancies on student accounts, and to reconcile student account transactions
Ability to analyze information, problems, situations, practices or procedures to resolve discrepancies on student accounts, and to reconcile student account transactions
Ability to maintain confidential records and strictly confidential information, and exercise good judgment
Excellent writing and verbal communication skills necessary
Ability to work effectively independently or in a team

Assets (Nonessential):

Working knowledge of ROSI, and Accounts Receivables and Accounts Payables on AMS-FIS an asset
Experience with digital workflow and process automation tools, such as Microsoft Power Automate, and an interest in leveraging technology to support process improvement and digital transformation

To be successful in this role you will be:

Adaptable
Approachable
Communicator
Multi-tasker
Problem solver
Team player

Note: This is a (1) one-year term position.

Closing Date: 10/07/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term; This is a (1) one-year term position.
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $70,633 with an annual step progression to a maximum of $90,329. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Finance/Budget/Planning/Audit
Divisional HR Office Email:

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

About employer

More about this job

Responsibilities

The Student Accounts Advisor provides professional service by responding to financial inquiries and resolving account discrepancies for students and stakeholders. They are responsible for monitoring, reconciling, and reporting on student financial records while ensuring accuracy and compliance with university policies.

Requirements

Candidates must possess an Advanced College Diploma and at least three years of experience in accounting and administrative customer service. Proficiency in MS Office and strong interpersonal skills are required to manage high-volume financial transactions and inquiries.

Skills

Accounting
Customer service
Financial reconciliation
Data entry
Conflict management
Problem solving
MS Office Suite
Accounts receivable
Accounts payable
Communication
Critical thinking
Organizational skills
Attention to detail
Financial reporting
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Student Accounts
Financial Aid
Accounts Receivable
Accounts Payable
ROSI
AMS-FIS
Financial Reconciliation
Data Entry
Customer Service
Administrative Support
Conflict Resolution
Reporting
Higher Education
University Registrar
Financial Records
MS Office
Excel
Word
Outlook
Process Improvement
Compliance
Disbursements
Tax Documentation
Billing

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