Reporting to an admission officer, the Admission Assistant is an important member of the Undergraduate Admissions team and often the first point of contact for applicants to the University of Victoria throughout the annual admission cycle. Each admission assistant collaborates with an admission officer to manage a specific portfolio of new, current and returning students to the university. Admission assistants also work within a mini-team that cross-trains and has shared responsibility to ensure that service standards are met for three different portfolios.
Responsibilities include preliminary review of applications; determining academic documentation and language proficiency requirement for each applicant; monitoring applicant documents and readiness for evaluation; determining and assigning transfer credit; converting provincial high curriculum and assigning prerquisite courses, authorizing returning students to register at UVic again; maintaining student record data in the student information system; as well as monitoring and responding to enquiries from applicants, parents, counsellors, agents and on-campus departments which require extensive knowledge of various complex policies and procedures.. Problem-solving, critical thinking, a strong service orientation, good judgment, tact, diplomacy and professionalism are all essential for success in this position.
Skills
- Advanced Microsoft Office skills including MS Teams and particularly Excel; Sharepoint/Connect
- Demonstrated intermediate level of technical proficiency in working with computer systems, programs and data bases
- Ability to perform accurate basic mathematical calculations
- Ability to work independently and to take initiative to organize a very heavy and varied workload in order to meet competing critical deadlines.
- Excellent analytical, problem solving, quality control and attention to detail skills.
- Ability to function in a highly demanding, multi-tasking environment.
- High degree of accuracy while managing high volumes of detailed, time-sensitive information.
- Excellent communication and interpersonal skills; ability to explain complex information such as admission requirements or other calendar regulations
- Ability to maintain confidential, highly-sensitive and private information.
- Team-oriented and student-centred, with a genuine interest in providing an outstanding applicant experience
- Culturally sensitive with a strong commitment to diversity and inclusion.
Specialized Knowledge/Education
- High school graduation; one or more years of post-secondary education preferred.
- Working experience with a complex student information system and other reporting systems such as Banner, FAST, AIRS, ING, TCS (Transfer Credit Sytem), and BCM (or other CRM product).
- Knowledge and understanding of postsecondary websites and academic calendars including admission requirements and other academic policies/regulations.
- Demonstrated understanding and commitment to supporting UVic's strategic enrollment goals regarding student recruitment and retention.
- Understanding of the Freedom of Information & Protection of Privacy (FOIP) as it relates to student records, as well as the ethical and confidentiality guidelines of the institution.
Experience
- 3 or more years working in an administrative or clerical position in a high-volume, customer-oriented organization, including experience with large and complex databases such as financial, customer accounts or student records systems.
- Experience working in a large, highly-collaborative, goal-oriented team.
- Experience gained in a post-secondary (preferably a registrar’s/admission office) is preferred.
