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Added 11 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
…requirements into effective technology solutions that improve service delivery, data quality, and operational…
Added 11 mins ago
MN
Project Manager (Water Wastewater)
Modern Niagara
Vaughan, ON
- Full-time
The project manager will be overseeing the the delivery of a water wastewater project in Toronto within the major projects team and will be managing budgets, schedules, and resources to…
Added 11 mins ago
CC
Automotive Estimator
Craftsman Collision
Vernon, BC
- Full-time
Resolves customer service concerns and escalates to the Shop Manager where appropriate;
Added 11 mins ago
AN
Addictions Worker - Full-time
A New Tomorrow Treatment Solutions Ltd.
Kamloops, BC
- Full-time
Attend regular meetings identifying requirements, areas of success, areas of need/improvement, and trends impacting service delivery.
Added 11 mins ago
H
Building Operator
Hines
Toronto, ON
- Other
Respond to tenant service requests (such as heating/cooling calls) and emergencies, in a professional manner
Added 11 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…Retail Sales, Sales Consultant, Automotive Sales Professional, Delivery Specialist, Automotive Brand Ambassador, Brand Specialist, Floor Manager, Assistant Sales Manager, ASM, Associate,…
Added 11 mins ago
SD
Patient Care Specialist-4
Shoppers Drug Mart
Mississauga, ON
- Full-time
…support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service. This colleague is action…
Added 11 mins ago
CR
Part-Time Cook (7 AM to 2 PM)
COGIR Real Estate
Orleans, ON
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 11 mins ago
BU
Production and Operations Manager
BE Ultimate Apparel
Vancouver, BC
- Full-time
…and markets, we're looking for an Operations and Production Manager to coordinate the production and delivery of our apparel. This person will work closely with overseas suppliers and our…
Added 11 mins ago
DO
Executive Director Science and Innovation
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Tenure: This is a fixed term Senior Executive Service (SES) appointment for a term of up to five (5) years.
Added 11 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Chatham-Kent, ON
- Part-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 12 mins ago
HA
Safety Specialist
Harbour Air
Vancouver, BC
- Full-time
Monitor occurrences for emerging trends and high-risk events requiring escalation to the Manager, Safety
Added 12 mins ago
PT
Operations Manager
Panache Talent Inc.
Ottawa, ON
- Full-time
Combining strong technical knowledge with hands-on leadership, the Operations Manager oversees the operational team, manages resources and external service providers, and ensures the…
Added 12 mins ago
TT
National Account Manager
Top Tier Talent Group
Toronto, ON
- Full-time
…will ensure competitive transportation solutions, reliable service delivery, and sustainable revenue…
Added 12 mins ago
NC
Hospital Manager
NVA Canada
Winnipeg, MB
- Full-time
…potential? Plessis Veterinary Hospital is looking for a Hospital Manager who’s passionate about team culture, operational excellence, and delivering standout employee, client and patient…
Added 12 mins ago
L
Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Reporting to the Manager, Learning & Development, the Learning Design & Facilitation Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and…
Added 12 mins ago
JG
Production Support Analyst- Akamai
J&M Group
Toronto, ON
- Contract
We are hiring for a Production Support Analyst Akamai. This role focuses on production support, Akamai/CDN operations, web delivery, and application security.
Added 26 mins ago
P
Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
…We're now at a genuine inflection point: transforming from a service business into a technology-powered platform. That means rebuilding our website, launching customer and vendor portals,…
Added 26 mins ago
Corporate Store Supervisor II
Bulk Barn
Kamloops, BC
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 26 mins ago
Fitness Leader - Aqua Fit ID #1664
YMCA of Simcoe/Muskoka
Parry Sound, ON
Deliver service friendly, fitness programming. Monitor and maintain high quality instruction and customer service, adhering to YMCA Standards and best practices.
Added 26 mins ago
TH
Pro Account Sales Part Time (ST. JOHN'S)
The Home Depot
St. John's, NL
- Part-time
…and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is…
Added 26 mins ago
TH
Pro Sales Associate Full Time (CARLETON PLACE)
The Home Depot
Carleton Place, ON
- Full-time
…and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is…
Added 26 mins ago
A
Reactor Components Manager
AtkinsRéalis
Mississauga, ON
- Full-time
The Procurement Engineering Reactor Component Manager reports to the Procurement Engineering Technical Director and oversees the timely delivery of pre- and post-order engineering…
Added 26 mins ago
JI
Strategic Partnerships & Business Development Manager
Jumbo Interactive
Calgary, AB
- Full-time
Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across…
Added 26 mins ago
JI
Senior Manager, Project Management
Jumbo Interactive
Calgary, AB
- Full-time
Stride is a full-service lottery and fundraising organization that helps charitable and non-profit organizations generate revenue through professionally managed lottery programs across…

University of Victoria

Client Services Assistant

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services, emergency planning, parking, and motor pool services to the campus community at the University of Victoria. In providing these services, Campus Security Services contributes to creating a safe, secure, and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided 24/7/365.

Campus Security serves a diverse client base including students, employees, and visitors. The department’s 51 employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world.

The University has a population that consists of approximately 5,660 faculty and staff as well as over 21,965 students with 3500 students who reside on campus, and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals. The CSA collaborates with members of the campus community, and the broader off campus community that attend the office, phone, or email regarding any of the services that Campus Security provides.

As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming, accessible, and inclusive environment.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Experience

This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e., in retail sales, services and office administration).

Knowledge/Skills/Abilities

Demonstrated commitment to valuing diversity and fostering an inclusive, respectful working and learning environment, with meaningful outcomes in equity, inclusion, and advancing truth, respect, and reconciliation with Indigenous peoples.
Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
Strong organizational and clerical skills, including the ability to learn new systems and procedures
Experience and ability to de-escalate conflicts by using conflict-management approaches and refers complex situations to appropriate staff while following established policies and procedures in a front-line service environment.
Ability to process documentation with accuracy and attention to detail.
Ability to work independently and build trust and respect with team members to support a collaborative team spirit.
Effective communication and interpersonal skills that promote timely and relevant information sharing within a team environment.
Ability to work in an environment with constant interruptions.
Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
Experience dealing with personal, confidential, and sensitive information.
Working knowledge of point of sales equipment, standard office equipment, and related software (e.g., MS Office).
Advanced de-escalation and conflict management experience.
Must have the ability to maintain a Security Officer level security clearance.
Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
Work experience at a post-secondary institution is considered an asset.

Apply About employer

More about this job

Responsibilities

Deliver front-office and counter services, including citation resolution, data entry, lost and found, motor pool services, and bicycle and equipment locker rentals. Respond to campus and community inquiries in person, by phone, and by email, providing professional service and following university policies.

Requirements

Requires experience equivalent to one year in a comparable retail, service, or office administration environment, along with strong organizational, clerical, communication, and customer-service abilities. Candidates must be able to handle sensitive information, de-escalate conflicts, use office and point-of-sale equipment, and maintain or obtain the specified security clearances and checks.

Skills

Customer Service
Front-Office Services
Conflict De-escalation
Conflict Management
Clerical Skills
Data Entry
Documentation Accuracy
Organization
Time Management
Prioritization
Communication
Interpersonal Skills
Confidential Information Handling
Point-of-Sale Equipment
Microsoft Office
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Campus Security
Customer Service
Front-Office Services
Citation Resolution
Data Entry
Lost And Found
Motor Pool
Bicycle Rentals
Equipment Locker Rentals
Conflict De-escalation
Conflict Management
Clerical Skills
Point-of-Sale Equipment
Microsoft Office
Confidential Information
Security Clearance
Vulnerable Sector Criminal Record Check
Equity And Inclusion
Indigenous Reconciliation
Parking Services
Emergency Planning

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