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Added 1 min ago
C
Industry Development Manager
COVE
Halifax, NS
- Full-time
Reporting to the Director of Partnerships & Industry Development, the Manager, Industry Development leads the delivery and expansion of COVE’s Innovation Challenges Program, and related…
Added 1 min ago
Field Tech Senior Manager (hybrid)
NTT DATA Services
Victoria, BC
We are currently seeking a Field Tech Senior Manager (hybrid) to join our team in Victoria, British Columbia (CA-BC), Canada (CA) (hybrid).
Added 1 min ago
KC
Senior Engineering Manager, Identity Platform
Kaseya Careers
Toronto, ON
- $170,000 to $220,000 CAD / year
We’re hiring a Senior Engineering Manager to lead the development and modernization of KaseyaOne, the identity platform supporting authentication and access management across Kaseya's…
Added 16 mins ago
MC
Recruitment Process Outsourcing Account Executive
MCI Careers
Canada
- Full-time
5+ years of experience as an Account Manager, Account Executive, or Sales Executive.
Added 16 mins ago
LO
Research Librarian
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
…collaboration, excellence, impartiality, and inclusion. For more information about the Library and what we offer, visit Employment opportunities at the Library of…
Added 46 mins ago
Manager, Service Delivery - YVR
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Richmond, BC · Vancouver, British Columbia
The Manager, Service Delivery, reporting to the General Mnager, Service Delivery is responsible for managing the daily provision of security screening operations by Service Contractors…
Added 1 hour ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…managing competing priorities and facilitating the timely flow of information across the…
Added 1 hour ago
GO
Senior Systems Analyst (Power Platform Developer)
Government of Newfoundland and Labrador
St. John's, NL
- $41.97 to $49.45 CAD / hour
- Full-time
Design and Delivery - Office of the Chief Information Officer
Added 1 hour ago
PH
Community Resource Connector C&W
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health and…
Added 2 hours ago
TH
Head Cashier Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
Added 2 hours ago
MS
Capture Manager – Payload
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a Capture Manager – Payload on our Satellite systems team at our Montreal office.
Added 2 hours ago
MS
Engineering Student - Electronics Production and AI&T - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…change the world for the better, we’ll take you there. For more information, visit…
Added 2 hours ago
MS
Engineering Student - Electronics Production and AI&T - Winter 2027
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…change the world for the better, we’ll take you there. For more information, visit…
Added 2 hours ago
IR
Administrative Assistant, RAAM Clinic
Interlake-Eastern Regional Health Authority
Selkirk, MB
- Internship
Under the direction of the Clinical Team Manager – Mental Health and Addictions the Administrative Assistant – RAAM Clinic is responsible for providing administrative/clerical/reception…
Added 2 hours ago
MS
Business Operations manager-AI program manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…change the world for the better, we’ll take you there. For more information, visit…
Added 2 hours ago
MC
Employment Services Client Success Manager
MCI Careers
Canada
- Full-time
…staffing industry? We’re seeking an experienced Client Success Manager to join our team and lead strategic initiatives that strengthen client relationships, drive revenue, and support…
Added 2 hours ago
TA
Senior Maintenance Manager-FR
Top Aces
Saguenay, QC
- Full-time
The Senior Maintenance Manager leads the execution of maintenance activities supporting all Canadian Programs across all Canadian bases and deployed environments. Reporting to the Sr DOM–…
Added 2 hours ago
TA
Inventory and Component Repair Sr. Manager-FR
Top Aces
Saguenay, QC
- Full-time
The Inventory and Component Repair Sr. Manager (Inv and CR Sr. Manager) is responsible for leading inventory control and internal component repair operations at the Bagotville Repair Shop…
Added 2 hours ago
TA
Crew Chief-FR
Top Aces
Quebec, QC
- Full-time
The Crew Chief (CC) (Production) reports to the Production Manager, is a working member of the team and has the ability to satisfactorily direct and supervise the work of others, He/She is…
Added 3 hours ago
DI
Engineering Manager
DBSync Inc
Remote, Canada
- Full-time
- Remote
Ensure coding standards, best practices, and security protocols are followed by the team
Added 4 hours ago
CC
Manager, Caretaking Services
Calgary Catholic School District
Calgary, AB
- Full-time
- Other
The Manager, Caretaking Services is responsible for the operation of cleaning and maintenance services for all schools, support and administration facilities.
Added 6 hours ago
WK
dog kennel manager
Willchris Kennels Ltd
Surrey, BC
- Full-time
Added 7 hours ago
DO
Director
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
Further information about the role and the expected leadership behaviours can be found in the attached Job Description Form. Assessment of leadership behaviours may be included in the…
Added 7 hours ago
CO
Coordinator, Special Projects
City of Brampton
Brampton, ON
- Full-time
Reporting to the Senior Manager, Community Safety & Well Being, the Coordinator will be responsible for on-site engagement, coordination, data collection, and risk identification at…
Added 7 hours ago
W
Principal Managing Partner
Workday
Toronto, ON · Canada, ON, Toronto
- Full-time
Ensure Operational Excellence: Maintain accurate contact records of customer interactions in CRM software; where applicable, leverage internal AI tools to efficiently organize information

University of Victoria

Client Services Assistant

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services, emergency planning, parking, and motor pool services to the campus community at the University of Victoria. In providing these services, Campus Security Services contributes to creating a safe, secure, and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided 24/7/365.

Campus Security serves a diverse client base including students, employees, and visitors. The department’s 51 employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world.

The University has a population that consists of approximately 5,660 faculty and staff as well as over 21,965 students with 3500 students who reside on campus, and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals. The CSA collaborates with members of the campus community, and the broader off campus community that attend the office, phone, or email regarding any of the services that Campus Security provides.

As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming, accessible, and inclusive environment.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Experience

This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e., in retail sales, services and office administration).

Knowledge/Skills/Abilities

Demonstrated commitment to valuing diversity and fostering an inclusive, respectful working and learning environment, with meaningful outcomes in equity, inclusion, and advancing truth, respect, and reconciliation with Indigenous peoples.
Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
Strong organizational and clerical skills, including the ability to learn new systems and procedures
Experience and ability to de-escalate conflicts by using conflict-management approaches and refers complex situations to appropriate staff while following established policies and procedures in a front-line service environment.
Ability to process documentation with accuracy and attention to detail.
Ability to work independently and build trust and respect with team members to support a collaborative team spirit.
Effective communication and interpersonal skills that promote timely and relevant information sharing within a team environment.
Ability to work in an environment with constant interruptions.
Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
Experience dealing with personal, confidential, and sensitive information.
Working knowledge of point of sales equipment, standard office equipment, and related software (e.g., MS Office).
Advanced de-escalation and conflict management experience.
Must have the ability to maintain a Security Officer level security clearance.
Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
Work experience at a post-secondary institution is considered an asset.

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More about this job

Responsibilities

Deliver front-office and counter services, including citation resolution, data entry, lost and found, motor pool services, and bicycle and equipment locker rentals. Respond to campus and community inquiries in person, by phone, and by email, providing accurate, professional service and referring complex situations to appropriate staff.

Requirements

Requires at least one year of experience in a comparable retail, service, or office administration environment, along with strong organizational, communication, and clerical skills. Candidates must be able to handle sensitive information, de-escalate conflicts, use office and point-of-sale equipment, maintain Security Officer-level clearance, and obtain a Vulnerable Sector Criminal Record Check.

Skills

Customer Service
Conflict De-escalation
Conflict Management
Organization
Clerical Skills
Data Entry
Attention to Detail
Communication
Interpersonal Skills
Time Management
Prioritization
Confidential Information Handling
Microsoft Office
Point-of-Sale Equipment
Teamwork
Inclusive Service

Visa sponsorship

Not detected in the job text

Keywords

Campus Security
Front Office Services
Counter Service
Citation Resolution
Data Entry
Lost And Found
Motor Pool
Bicycle Rentals
Equipment Locker Rentals
Customer Service
Conflict De-escalation
Conflict Management
Office Administration
Point-of-Sale Equipment
Microsoft Office
Confidential Information
Security Clearance
Vulnerable Sector Criminal Record Check
Emergency Planning
Parking Services
Inclusive Environment
Truth And Reconciliation

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