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Added 4 mins ago
TH
Clinic Clerical Assistant (Temporary Full Time)-WT WSIB Hip/Knee Clinic
Trillium Health Partners
Mississauga, ON
- Full-time
The Department Clinic Clerical Assistant (CCA) provides clerical support for reception; new referrals processing and information management; patient administrative services, ensures the…
Added 4 mins ago
Assistant Manager
Circle K
NL
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 19 mins ago
UO
Client Services Assistant
University of Victoria
Victoria, BC
- Full-time
Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services,…
Added 19 mins ago
UO
Assistant to the Director
University of Victoria
Victoria, BC
- Full-time
…promotion processes. This position is responsible for the smooth operations of the administrative office of the School of Social Work, including managing the work schedules and ensuring…
Added 19 mins ago
MA
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh Agency
Canada
- Contract
As an Underwriting Assistant, you will provide essential operational and administrative support to underwriters to ensure accurate, timely, and compliant processing of new and renewal…
Added 19 mins ago
Pharmacy Assistant II - PT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Assist with other pharmacy operations as required
Added 19 mins ago
CO
Job ID #32163: Operator Parks / Facility Operator DUAL
City of Hamilton
ON · Hamilton, Ontario
- Full-time
Reporting to Supervisor, Arena Operations, working in a team environment, assists in the maintenance and security of community facilities, taking direction and work assignments from the…
Added 34 mins ago
TM
Assistant Controller and Associate Director, Accounting & Reporting
Toronto Metropolitan University
Toronto, ON
- Full-time
The Assistant Controller and Associate Director, Accounting & Reporting provides financial management expertise and strategic advice to the University community by leveraging in depth…
Added 1 hour ago
WC
(CAN) Food Lead Department Manager
Walmart Canada
Camrose, AB
- Full-time
Position Summary...The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient…
Added 1 hour ago
PH
Pharmacy Assistant, BCCDC Pharmacy - BC Centre for Disease Control
Provincial Health Services Authority
Vancouver, BC
- Full-time
Completion of recognized pharmacy assistant program at a certificate level.
Added 2 hours ago
ASSISTANT.E GÉRANT.E
Boutique La Vie En Rose
Vaudreuil-Dorion, QC
Added 2 hours ago
TH
Restaurant assistant manager
Tim Hortons Québec
Parrsboro, NS
- Full-time
Added 2 hours ago
IR
Administrative assistant
Institut Rameau d'or
Saint-Eustache, QC
- Full-time
Added 3 hours ago
AC
Gérant(e) de magasin -ACT
Alimentation Couche-Tard
Laval, QC
- Full-time
Leadership and Management: Directly supervises the activities of 2 or more full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 3 hours ago
TF
Sales Assistant
Twist Fashions Inc
Vancouver, BC
- Full-time
…closely with our stylists on the sales floor, support daily store operations, and help make sure everything runs…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Kirkland Lake, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Calgary, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Fort McMurray, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Penticton, BC
- $19.4 to $19.79 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Calgary, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Fort McMurray, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Team Leader
Dollarama
Winkler, MB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 hours ago
D
Assistant Store Manager
Dollarama
Val-d'Or, QC
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 3 hours ago
D
Assistant Store Manager
Dollarama
Fort Frances, ON
- $19.3 to $20.4 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…
Added 3 hours ago
D
Assistant Store Manager
Dollarama
Barrie, ON
- $19.3 to $20.3 CAD / hour
- Full-time
The Assistant Store Manager supports the Store Manager in overseeing daily retail operations, ensuring customer satisfaction, and achieving sales goals. Acts as Manager on Duty in the Store…

University of Victoria

Client Services Assistant

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services, emergency planning, parking, and motor pool services to the campus community at the University of Victoria. In providing these services, Campus Security Services contributes to creating a safe, secure, and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided 24/7/365.

Campus Security serves a diverse client base including students, employees, and visitors. The department’s 51 employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world.

The University has a population that consists of approximately 5,660 faculty and staff as well as over 21,965 students with 3500 students who reside on campus, and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals. The CSA collaborates with members of the campus community, and the broader off campus community that attend the office, phone, or email regarding any of the services that Campus Security provides.

As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming, accessible, and inclusive environment.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Experience

This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e., in retail sales, services and office administration).

Knowledge/Skills/Abilities

Demonstrated commitment to valuing diversity and fostering an inclusive, respectful working and learning environment, with meaningful outcomes in equity, inclusion, and advancing truth, respect, and reconciliation with Indigenous peoples.
Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
Strong organizational and clerical skills, including the ability to learn new systems and procedures
Experience and ability to de-escalate conflicts by using conflict-management approaches and refers complex situations to appropriate staff while following established policies and procedures in a front-line service environment.
Ability to process documentation with accuracy and attention to detail.
Ability to work independently and build trust and respect with team members to support a collaborative team spirit.
Effective communication and interpersonal skills that promote timely and relevant information sharing within a team environment.
Ability to work in an environment with constant interruptions.
Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
Experience dealing with personal, confidential, and sensitive information.
Working knowledge of point of sales equipment, standard office equipment, and related software (e.g., MS Office).
Advanced de-escalation and conflict management experience.
Must have the ability to maintain a Security Officer level security clearance.
Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
Work experience at a post-secondary institution is considered an asset.

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More about this job

Responsibilities

Deliver front-office and counter services, including citation resolution, data entry, lost-and-found support, motor pool services, and bicycle and equipment locker rentals. Assist campus and off-campus clients in person, by phone, and by email while providing accurate, professional service and following university policies.

Requirements

Requires experience equivalent to at least one year in a comparable retail, service, or office-administration environment, along with strong organizational, clerical, communication, and customer-service abilities. Candidates must be able to handle confidential information, de-escalate conflicts, maintain Security Officer-level clearance, and obtain a Vulnerable Sector Criminal Record Check; post-secondary experience is an asset.

Skills

Customer Service
Front-Office Service
Citation Resolution
Data Entry
Conflict De-Escalation
Conflict Management
Clerical Skills
Organization
Time Management
Attention to Detail
Confidential Information Handling
Communication
Interpersonal Skills
Teamwork
Point-of-Sale Equipment
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Campus Security
Customer Service
Front-Office Services
Counter Service
Citation Resolution
Data Entry
Lost And Found
Motor Pool
Bicycle Rentals
Equipment Locker Rentals
Parking
Emergency Planning
Personal Safety
Conflict De-Escalation
Conflict Management
Clerical Skills
Confidential Information
Point-Of-Sale Equipment
Microsoft Office
Security Clearance
Vulnerable Sector Criminal Record Check
Diversity And Inclusion
Truth And Reconciliation
University Policies

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