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Added 10 mins ago
Manager, Service Delivery - YVR
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Richmond, BC · Vancouver, British Columbia
In conjunction with the General Manager, works with airport authority to support checkpoint and/or process improvements, customer experience enhancements as well as development and…
Added 10 mins ago
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Senior Manager, Initiatives & Implementation Business Financial Services
RBC
Halifax, NS
- Full-time
Integrates appropriate change management support and elements into initiatives and communications.
Added 10 mins ago
PV
Keyholder
Pet Valu
New Glasgow, NS
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 10 mins ago
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Personal Banking Associate
TD
Brampton, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 24 mins ago
DO
Executive Assistant
Department of Energy and Economic Diversification
Perth South, ON
- Full-time
…environment, providing administrative, research and project support while maintaining the highest standards of confidentiality, accuracy and customer…
Added 24 mins ago
UO
Resource Sharing Assistant I
University of Victoria
Victoria, BC
- Full-time
Reporting to the Senior Manager, Access Services and Advanced Fulfillment, this position works within the Stacks Management team to accomplish daily workflows including routine library…
Added 24 mins ago
GO
Client Service Officer A
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $31.37 to $34.89 CAD / hour
- Full-time
…health and social well-being and reduced poverty. The Income Support Division is a client-focused team dedicated to delivering high-quality financial assistance services while fostering a…
Added 24 mins ago
AT
Office Clerk
Armour Transportation Systems
Bathurst, NB
- Full-time
Respond promptly to customer tracing requests
Added 24 mins ago
PH
Community Resource Connector C&W
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Connector works under the general direction of the Program Manager as part of a multidisciplinary mental health and substance use team to provide a defined range of mental health and…
Added 24 mins ago
TC
Maintenance Manager
TIGER Coatings North America
Guelph, ON
- Full-time
Collaborate with other departments to support production needs and deliver a positive internal customer experience.
Added 54 mins ago
HG
Subcontracts Manager
Hypertec Group
Montreal, QC · Saint-Laurent, QC
- Full-time
Hypertec is seeking a Subcontracts Manager to join our Supply Chain team in Montreal. If you are motivated, collaborative, and aligned with our values, we would love to hear from you.
Added 54 mins ago
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Account Support Representative Associate/Associé(e) représentant(e) au soutien des comptes.
Compucom
Toronto, ON
- Full-time
The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account…
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 1 hour ago
TH
Head Cashier Full-Time - 7258 Lloydminster
The Home Depot Canada
Lloydminster, AB
- Full-time
…through scheduling and providing first level of escalation for customer…
Added 1 hour ago
MS
Contracts-Subcontracts Specialist
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
Administer customer and subcontractor agreements throughout the life of the contract, including change order management, amendments, claims, and inputting customer contracts into the ERP…
Added 1 hour ago
IT
Practice manager - Optician
IRIS The Visual Group
Saint-Lambert, QC · St-Lambert, QC
- Full-time
Support the manager in the clinic’s day-to-day operations
Added 1 hour ago
SA
Commercial insurance account manager
Synex Assurance
Quebec, QC
- Full-time
In order to support our growth in commercial insurance, our firm is looking for a person who will act in concert with the producing broker for large and complex files. Thanks to his eagle…
Added 1 hour ago
SA
Commercial insurance account manager
Synex Assurance
Quebec, QC
- Full-time
…team is currently looking for a Commercial Insurance Account Manager. You will act in concert with the producing broker for support and advice to…
Added 1 hour ago
MS
Capture Manager – Payload
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The Capture Manager’s primary focus is to accomplish key activities related to the front end of the business. The main objectives are to provide leadership in new business capture…
Added 1 hour ago
SA
Commercial insurance account manager
Synex Assurance
Levis, QC
- Full-time
In order to support our growth in commercial insurance, our firm located in Lévis is looking for a person who will act in concert with the producing broker for large and complex files.…
Added 1 hour ago
MS
Project Lead - Digital Analog PCB Design
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 1 hour ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 1 hour ago
MS
Structural Analyst specialized in Electronic Packaging
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 1 hour ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 hour ago
MS
Internal Communications Manager – Corporate Communications
MDA Space
Brampton, ON
- Full-time
We are looking for an out‑of‑this‑world Internal Communications Manager to elevate the voice of MDA Space from within. In this role, you will partner strategically with Human Resources (HR)…

University of Victoria

Client Services Assistant

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services, emergency planning, parking, and motor pool services to the campus community at the University of Victoria. In providing these services, Campus Security Services contributes to creating a safe, secure, and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided 24/7/365.

Campus Security serves a diverse client base including students, employees, and visitors. The department’s 51 employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world.

The University has a population that consists of approximately 5,660 faculty and staff as well as over 21,965 students with 3500 students who reside on campus, and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals. The CSA collaborates with members of the campus community, and the broader off campus community that attend the office, phone, or email regarding any of the services that Campus Security provides.

As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming, accessible, and inclusive environment.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Experience

This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e., in retail sales, services and office administration).

Knowledge/Skills/Abilities

Demonstrated commitment to valuing diversity and fostering an inclusive, respectful working and learning environment, with meaningful outcomes in equity, inclusion, and advancing truth, respect, and reconciliation with Indigenous peoples.
Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
Strong organizational and clerical skills, including the ability to learn new systems and procedures
Experience and ability to de-escalate conflicts by using conflict-management approaches and refers complex situations to appropriate staff while following established policies and procedures in a front-line service environment.
Ability to process documentation with accuracy and attention to detail.
Ability to work independently and build trust and respect with team members to support a collaborative team spirit.
Effective communication and interpersonal skills that promote timely and relevant information sharing within a team environment.
Ability to work in an environment with constant interruptions.
Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
Experience dealing with personal, confidential, and sensitive information.
Working knowledge of point of sales equipment, standard office equipment, and related software (e.g., MS Office).
Advanced de-escalation and conflict management experience.
Must have the ability to maintain a Security Officer level security clearance.
Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
Work experience at a post-secondary institution is considered an asset.

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More about this job

Responsibilities

Deliver front-office and counter services, including citation resolution, data entry, lost and found, motor pool services, and bicycle and equipment locker rentals. Respond to campus and community inquiries in person, by phone, and by email, while providing professional service and referring complex situations to appropriate staff.

Requirements

Requires experience equivalent to one year in a comparable retail, service, or office administration environment, along with strong customer service, organizational, communication, and conflict de-escalation skills. Candidates must be able to handle confidential information, maintain Security Officer-level clearance, and obtain a Vulnerable Sector Criminal Record Check; post-secondary institution experience is an asset.

Skills

Customer Service
Conflict De-escalation
Conflict Management
Clerical Skills
Data Entry
Documentation Accuracy
Organization
Time Management
Communication
Interpersonal Skills
Confidential Information Handling
Point-of-Sale Equipment
Microsoft Office
Teamwork
Prioritization
Inclusive Service

Visa sponsorship

Not detected in the job text

Keywords

Campus Security
Front Office Services
Counter Service
Citation Resolution
Data Entry
Lost And Found
Motor Pool
Bicycle Rentals
Equipment Locker Rentals
Customer Service
Conflict De-escalation
Conflict Management
Clerical Skills
Documentation Processing
Confidential Information
Point-of-Sale Equipment
Office Equipment
Microsoft Office
Security Clearance
Vulnerable Sector Criminal Record Check
Emergency Planning
Parking Services
Inclusive Environment
Truth And Reconciliation
Post-secondary Institution

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