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Added 6 mins ago
NB
Branch Manager
National Bank of Canada
Dolbeau-Mistassini, QC
- Full-time
As an Advice Centre Manager, you’ll manage your branch and play a strategic role by guiding your team and helping each member achieve their objectives. With an approach focused on listening…
Added 51 mins ago
W
(CAN) Préposé aux livraisons directes à la succursale
Walmart
Shawinigan, QC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Powell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 1 hour ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Pointe-Claire, QC
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
AM
Pharmacy Manager
Apple-Hills Medical Pharmacy
Toronto, ON
- Full-time
Liberty Market Pharmacy is seeking an experienced, motivated and patient-focused Pharmacist Manager to lead our pharmacy team and oversee the daily operations of our community pharmacy.
Added 1 hour ago
WC
(CAN) Préposé aux livraisons directes à la succursale
Walmart Canada
Shawinigan, QC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Alliston, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate (LC)
Walmart Canada
Kingston, ON
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 2 hours ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
…assessments, including penetration testing coordination, Red Team and Purple Team exercises, as well as application security and vulnerability assessments aligned with industry-recognized…
Added 2 hours ago
W
(CAN) Front End Checkout Team Associate (LC)
Walmart
Kingston, ON
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 hours ago
S
shift supervisor - Store# 75082, 1950 WILFRID-HAMEL
Starbucks
Quebec, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
CG
Food Service Supervisor, Temp
Compass Group Canada
Sudbury, ON
- Part-time
…rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 3 hours ago
S
shift supervisor - Store# 66356, ANGE-GARDIEN
Starbucks
Ange-Gardien, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
ES
Senior Systems Architect
Euna Solutions
Oakville, ON
- Full-time
Align architectural decisions with the Security team to meet public sector compliance obligations, including SOC 2, PCI DSS, and GovRAMP.
Added 3 hours ago
DG
Admin Assistant to The Catering Manager
Dexterra Group
Winnipeg, MB
- Full-time
Support managers and team members with special projects as required.
Added 3 hours ago
TH
Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 3 hours ago
CG
Food Service Supervisor, Temp
Compass Group Canada
Sudbury, ON · Greater Sudbury, ON
- $19.75 CAD / hour
- Part-time
…rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 3 hours ago
TH
Order Picker Full-Time - 7222 Fort Saskatchewan
The Home Depot Canada
Fort Saskatchewan, AB
- Full-time
…store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and…
Added 3 hours ago
C
Food Service Supervisor, Temp
Cook
Sudbury, ON
- Part-time
…rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 5 hours ago
TH
Overnight Freight Associate Part-Time - 7170 Lethbridge
The Home Depot
Lethbridge, AB
- Part-time
Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required…
Added 6 hours ago
K
Design Technologist
Kinectrics
Toronto, ON
- Full-time
AVEVA (PDMS) E3D Design, AVEVA P&ID, AVEVA Enterprise, AVEVA Point Cloud Manager
Added 6 hours ago
FT
General Labourer (Sudbury Barrydowne)
Fountain Tire
Sudbury, ON
- Other
Fountain Tire (Sudbury Barrydowne) an established automotive repair shop, is looking for a responsible, safe, and dedicated associate to join our team as a General Labourer!
Added 6 hours ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
Escalate team member issues to direct manager.
Added 7 hours ago
WB
Lead Base Area Operator
Whistler Blackcomb
Whistler, BC
- Temporary
…first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates…

University of Victoria

Client Services Assistant

Victoria, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Campus Security Services is a department within the Vice President Finance and Operations portfolio that provides security, community safety, personal safety, at-risk prevention services, emergency planning, parking, and motor pool services to the campus community at the University of Victoria. In providing these services, Campus Security Services contributes to creating a safe, secure, and welcoming campus for all and to the overall mission of the University by providing exceptional customer service in all aspects of the operation. The critical nature of these services is provided 24/7/365.

Campus Security serves a diverse client base including students, employees, and visitors. The department’s 51 employees work together as a team to ensure a high standard of customer service delivery and effective, efficient, and safe adherence to university policies. Together, we support UVic’s vision to be a university of choice for outstanding students, faculty, and staff from Canada and around the world and to enhance UVic’s reputation among the best universities in Canada and the world.

The University has a population that consists of approximately 5,660 faculty and staff as well as over 21,965 students with 3500 students who reside on campus, and over 150 buildings on 163 hectares and 20 parking lots containing over 4200 stalls.

As a member of the Campus Security team providing security, personal safety, parking, motor pool and emergency planning and reporting to the Manager, Commuter Services, the Client Services Assistant (CSA) is responsible for the delivery of front office services including citation resolution, data entry, campus lost and found, motor pool and both bicycle and equipment locker rentals. The CSA collaborates with members of the campus community, and the broader off campus community that attend the office, phone, or email regarding any of the services that Campus Security provides.

As the primary person responsible for counter service, the Front Office Clerk works both collaboratively and independently within the Campus Security team to ensure efficient and professional service delivery in an environment that aligns with the university's mission of offering a welcoming, accessible, and inclusive environment.

Shifts may be adjusted seasonally based on the operational demands of peak service periods.

Experience

This position requires a level of education, training, and experience equivalent to one (1) years’ experience working within a comparable environment (i.e., in retail sales, services and office administration).

Knowledge/Skills/Abilities

Demonstrated commitment to valuing diversity and fostering an inclusive, respectful working and learning environment, with meaningful outcomes in equity, inclusion, and advancing truth, respect, and reconciliation with Indigenous peoples.
Service focus: effectively assists and serves clients to meet their needs, with a willingness to assist in maintaining a student-focused environment.
Strong organizational and clerical skills, including the ability to learn new systems and procedures
Experience and ability to de-escalate conflicts by using conflict-management approaches and refers complex situations to appropriate staff while following established policies and procedures in a front-line service environment.
Ability to process documentation with accuracy and attention to detail.
Ability to work independently and build trust and respect with team members to support a collaborative team spirit.
Effective communication and interpersonal skills that promote timely and relevant information sharing within a team environment.
Ability to work in an environment with constant interruptions.
Initiative, good organizational and time management skills, and ability to work with deadlines by prioritizing accordingly.
Experience dealing with personal, confidential, and sensitive information.
Working knowledge of point of sales equipment, standard office equipment, and related software (e.g., MS Office).
Advanced de-escalation and conflict management experience.
Must have the ability to maintain a Security Officer level security clearance.
Must have the ability to obtain a Vulnerable Sector Criminal Record Check.
Work experience at a post-secondary institution is considered an asset.

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More about this job

Responsibilities

Deliver front-office and counter services, including citation resolution, data entry, lost and found, motor pool services, and bicycle and equipment locker rentals. Respond to campus and community inquiries in person, by phone, and by email, while providing professional service and referring complex situations to appropriate staff.

Requirements

Requires experience equivalent to one year in a comparable retail, service, or office administration environment, along with strong customer service, organizational, communication, and conflict de-escalation skills. Candidates must be able to handle confidential information, maintain Security Officer-level clearance, and obtain a Vulnerable Sector Criminal Record Check; post-secondary institution experience is an asset.

Skills

Customer Service
Conflict De-escalation
Conflict Management
Clerical Skills
Data Entry
Documentation Accuracy
Organization
Time Management
Communication
Interpersonal Skills
Confidential Information Handling
Point-of-Sale Equipment
Microsoft Office
Teamwork
Prioritization
Inclusive Service

Visa sponsorship

Not detected in the job text

Keywords

Campus Security
Front Office Services
Counter Service
Citation Resolution
Data Entry
Lost And Found
Motor Pool
Bicycle Rentals
Equipment Locker Rentals
Customer Service
Conflict De-escalation
Conflict Management
Clerical Skills
Documentation Processing
Confidential Information
Point-of-Sale Equipment
Office Equipment
Microsoft Office
Security Clearance
Vulnerable Sector Criminal Record Check
Emergency Planning
Parking Services
Inclusive Environment
Truth And Reconciliation
Post-secondary Institution

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