Customer Service Clerk
- Victoria, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
As stewards of the campus, Facilities Management fosters and enriches an inviting and functional environment that welcomes and supports all who come here. Facilities Management's customers include Deans, departments, faculty, staff and students. The department's branches work together as a team to ensure a high standard of customer service delivery, as well as the effective, efficient and safe performance for the operation, development and maintenance of campus buildings.
Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and, providing general office administrative support and assistance as required.
Skills
At least three years' experience providing administrative support to a busy office, preferably in a Facilities Management related industry.
Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and, providing general office administrative support and assistance as required.
Skills
- Strong administrative skills and sound knowledge of office systems and procedures;
- Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
- Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
- Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
- Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
- Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint;
- Knowledge of a Facilities Management Information System Software an asset.
- Knowledge of Facilities Management processes and procedures.
- Knowledge of the University buildings and grounds an asset.
At least three years' experience providing administrative support to a busy office, preferably in a Facilities Management related industry.
More about this job
Responsibilities
Respond to campus users’ trouble calls, process minor work orders, and coordinate planned preventative maintenance with daily demand maintenance. Enter data into the Facilities Management system and provide general clerical and administrative support.
Requirements
Requires at least three years of administrative support experience in a busy office, preferably in facilities management. Candidates should have strong administrative, communication, teamwork, organization, and problem-solving skills, proficiency in Microsoft Office applications, and knowledge of facilities management processes; familiarity with facilities software and campus buildings is an asset.
Skills
- Administrative Support
- Customer Service
- Oral and Written Communication
- Confidentiality
- Teamwork
- Workload Organization
- Prioritization
- Problem Solving
- Microsoft Word
- Microsoft Excel
- Microsoft Project
- Microsoft PowerPoint
- Data Entry
- Office Systems and Procedures
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Education
- Trades
Keywords
- Facilities Management
- Customer Service
- Administrative Support
- Clerical Support
- Trouble Calls
- Emergency Response
- Maintenance
- Minor Work Orders
- Preventative Maintenance
- Demand Maintenance
- Scheduling
- Data Entry
- Facilities Management Information System
- Microsoft Word
- Microsoft Excel
- Microsoft Project
- Microsoft PowerPoint
- Office Systems
- Office Procedures
- Confidentiality
- Teamwork
- Workload Prioritization
- Problem Solving
- Campus Buildings
- Higher Education