Customer Service Clerk
- Victoria, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Reporting to the Director of Customer Service & Program Integration, the Customer Service Clerk provides clerical and administrative support to Facilities Management, including responding to trouble calls from campus users pertaining to emergencies, maintenance or minor work orders; processing minor work orders; coordinating the scheduling of planned preventative maintenance together with daily demand maintenance; providing performing data entry into Facilities Management computer system; and, providing general office administrative support and assistance as required.
Skills
- Strong administrative skills and sound knowledge of office systems and procedures;
- Ability to provide clear, concise and complete oral and written information at a level appropriate to the audience while maintaining confidentiality;
- Work co-operatively within diverse teams, work groups and across the campus to achieve group and organizational goals;
- Ability to independently organize, prioritize and manage workload while taking into consideration changing priorities, tight deadlines, volume of work and available resources;
- Ability to identify problems and situations, refer to applicable policies and guidelines, identify options and determine appropriate course of action;
- Proficiency in the use of Microsoft Word, Excel, Project & PowerPoint;
- Knowledge of a Facilities Management Information System Software an asset.
- Knowledge of Facilities Management processes and procedures.
- Knowledge of the University buildings and grounds an asset.
At least three years' experience providing administrative support to a busy office, preferably in a Facilities Management related industry.
More about this job
Responsibilities
Respond to campus users’ trouble calls concerning emergencies, maintenance, and minor work orders; process work orders and coordinate planned preventative maintenance with daily demand maintenance. Enter data into the Facilities Management system and provide general clerical and administrative support.
Requirements
Requires at least three years of administrative support experience in a busy office, preferably in a Facilities Management-related industry, along with strong administrative skills and knowledge of office procedures. Candidates should communicate clearly, work effectively with diverse teams, manage changing priorities independently, solve problems using applicable policies, and be proficient in Microsoft Office applications; Facilities Management software and campus knowledge are assets.
Skills
- Administrative Support
- Customer Service
- Office Systems and Procedures
- Oral and Written Communication
- Confidentiality
- Teamwork
- Workload Organization and Prioritization
- Problem-Solving
- Microsoft Word
- Microsoft Excel
- Microsoft Project
- Microsoft PowerPoint
- Data Entry
- Work Order Processing
- Facilities Management
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Trades
- Education
Keywords
- Facilities Management
- Customer Service
- Administrative Support
- Clerical Support
- Trouble Calls
- Emergency Response
- Maintenance
- Minor Work Orders
- Work Order Processing
- Preventative Maintenance
- Demand Maintenance
- Scheduling
- Data Entry
- Facilities Management Information System
- Office Systems
- Office Procedures
- Confidentiality
- Teamwork
- Workload Prioritization
- Problem-Solving
- Microsoft Word
- Microsoft Excel
- Microsoft Project
- Microsoft PowerPoint
- Campus Buildings and Grounds