Closed listing

Front Desk Clerk

Victoria, BC, Canada

Temporary

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Temporary
Closing date: Oct 30, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Front Desk Clerk provides front-line service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments.

Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week. In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions, and maintains the key inventory for residence buildings.The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.

Skills

Proven ability to provide excellent customer service in a fast paced environment on a daily basis
Strong interpersonal skills
Demonstrates good judgment, diplomacy, tact and discretion
Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
Good written and oral communication skills
Good organizational and clerical skills
Ability to work with or without supervision

Specialized Knowledge/Education

Demonstrated ability with MS word, excel and database software
Demonstrated math skills
High school graduation

Experience

One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment

About employer

More about this job

Responsibilities

Provides front-line assistance to students and guests, responds to inquiries, processes payments and other financial transactions, and refers customers to appropriate people or departments. Supports administrative and day and evening office operations, maintains residence building key inventory, and stays informed about Residence Services and university procedures.

Requirements

Requires high school graduation, demonstrated ability with Microsoft Word, Excel, and database software, and mathematical skills. Candidates should have one to two years of recent cash-handling and customer-service experience, along with strong communication, organizational, clerical, and interpersonal skills.

Skills

Customer Service
Interpersonal Communication
Judgment
Diplomacy
Tact
Discretion
Attention to Detail
Written Communication
Oral Communication
Organization
Clerical Skills
Microsoft Word
Microsoft Excel
Database Software
Cash Handling
Mathematical Skills

Visa sponsorship

Not detected in the job text

Keywords

Residence Services
Student Affairs
Front Desk
Customer Service
Administrative Support
Cash Handling
Financial Transactions
Payment Processing
Key Inventory
Microsoft Word
Microsoft Excel
Database Software
Mathematical Skills
Clerical Skills
Student Housing
Conference Operations
Hospitality
Higher Education
Customer Inquiries
Referrals

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