Graduate Program Clerk
- Victoria, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The Graduate Program Clerk is part of Graduate Admissions and Records, a unit within the Office of the Registrar, and is responsible for working with other clerks in the Graduate Admissions and Records office to provide service excellence. The Graduate Program Clerks process applications for admission to the Faculty of Graduate Studies, evaluate the academic qualifications of an applicant to determine if minimum eligibility requirements are met, review and prepare student files in advance of convocation, advise and respond to inquiries from students, faculty and staff regarding Faculty of Graduate Studies polies and procedures, admission processes, fee discrepancies, records and registration and perform other duties similar in scope and complexity.
The Graduate Admissions and Records Office deals with a very high volume of applications and inquiries and a wide variety of student needs.
Skills
- Attention to detail to ensure accuracy of records;
- Concentration and organizational skills;
- Excellent interpersonal and communication skills;
- Flexability to work in a high volume environment, adapt to changing priorities, fluctuating tasks and pace in response to operational needs;
- Ability to effectively navigate frequent interruptions without compromising accuracy or attention to detail;
- Ability to troubleshoot and identify problems with reference to OREG and Faculty of Graduate Studies regulations;
- Ability to meet strict deadlines and work effectively in a team environment;
- Ability to handle a high volume of incoming requests in accordance with OREG service standards;
- Ability to perform required mathematical calculations accurately and quickly.
- Knowledge of complex records systems. Preference given to knowledge of Banner, FAST or similar;
- Knowledge of FOIPOP regulations;
- Extensive knowledge of University policies and procedures relating to admissions and academic programs at the Graduate level.
- A minimum of two years' experience in a post-secondary institution or equivalent administrative office is required; experience must include navigating detailed process and procedure, providing a high level of customer service and dealing with private and confidential information. Mathmatical skills are subject to testing.
More about this job
Responsibilities
Process graduate admission applications and assess applicants’ academic qualifications against minimum eligibility requirements. Prepare student files for convocation, respond to inquiries about graduate policies and procedures, admissions, fees, records, and registration, and provide service in a high-volume office.
Requirements
At least two years of experience in a post-secondary institution or equivalent administrative office is required, including detailed process work, customer service, and handling confidential information. Candidates should have strong organizational, communication, accuracy, and mathematical skills; knowledge of complex records systems, FOIPOP regulations, and graduate-level university policies is relevant, with Banner or FAST knowledge preferred.
Skills
- Attention To Detail
- Concentration
- Organization
- Interpersonal Communication
- Adaptability
- Accuracy
- Troubleshooting
- Deadline Management
- Teamwork
- Customer Service
- Mathematical Calculations
- Records Management
- Confidentiality
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Education
- Customer Service & Support
Keywords
- Graduate Admissions
- Graduate Records
- Application Processing
- Academic Qualifications
- Eligibility Requirements
- Student Files
- Convocation
- Admissions Policies
- Academic Programs
- Registration
- Fee Discrepancies
- Records Systems
- Banner
- FAST
- FOIPOP Regulations
- University Policies And Procedures
- Customer Service
- Confidential Information
- Mathematical Calculations
- High-Volume Environment
- OREG Regulations