Closed listing
Manager, Commuter Services
- Victoria, BC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Post-secondary degree in a related field and 3 years’ experience or a combination of education and experience.
- Posting language
- English
- Posted
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Original job description
Archived listing. The details below describe a past opening.
Mandate
Reporting to the Senior Manager, Commuter & Administrative Services, the Manager, Commuter Services, is responsible for managing the delivery of front office services, including sales of parking products, employee bus passes, citation resolution, lost and found, lockers, special event parking and motor pool. The MCS is responsible for the delivery and enforcement of the University’s Traffic and Parking Regulations though front office services including an advisory relationship with Parking Compliance Officers and Security Officers regarding parking enforcement.
Objectives
Education
Post-secondary degree in a related field and 3 years’ experience or a combination of education and experience. This experience must include:
Reporting to the Senior Manager, Commuter & Administrative Services, the Manager, Commuter Services, is responsible for managing the delivery of front office services, including sales of parking products, employee bus passes, citation resolution, lost and found, lockers, special event parking and motor pool. The MCS is responsible for the delivery and enforcement of the University’s Traffic and Parking Regulations though front office services including an advisory relationship with Parking Compliance Officers and Security Officers regarding parking enforcement.
Objectives
- Responsible for the day-to-day financial administration of the department
- Oversees employees in the delivery of services and processes that are often sensitive or emotional
- Provides staff with effective support for inquiries received from clients in person, email or over the phone
- Responsible for escalated issues and the citation appeal process
Education
Post-secondary degree in a related field and 3 years’ experience or a combination of education and experience. This experience must include:
- Financial administration, including working knowledge of budget procedures, financial reconciliation
- Office administration, including development and implementation of procedures
- Supervision of staff
- Excellent analytical, critical thinking and problem-solving skills
- Superior communication skills
- Ability to build and maintain productive working relationships with all partners
- Ability to work independently and collaboratively in a team environment
- Proven track record achieving project goals on time and producing deliverables of a high quality
- Ability to work effectively with a diverse population and with all levels of university personnel
- Demonstrated administrative and organizational skills
- Demonstrated leadership, supervisory skills and the ability to inspire a team
- Ability to interpret and apply Collective Agreement clauses applying to supervised staff
- Accuracy and strong attention to detail
- Flexibility to adapt to changing priorities while meeting strict deadlines
- Ability to exercise tact, diplomacy and sound judgment
- Able to make decisions independently based on experience
- Work experience gained in a post-secondary environment is considered an asset
- Experience in parking operations or administration is considered an asset
- Must have the ability to maintain a Security Officer level security clearance
- Must have the ability to obtain a Vulnerable Sector Criminal Record Check
More about this job
Responsibilities
The Manager, Commuter Services oversees the delivery of front office parking and transportation services, including financial administration and staff management. They are responsible for enforcing university traffic regulations and handling escalated client issues or citation appeals.
Requirements
Candidates must possess a post-secondary degree in a related field and at least 3 years of relevant experience in financial and office administration. The role requires strong leadership, communication skills, and the ability to obtain a security clearance and vulnerable sector criminal record check.
Skills
- Financial administration
- Budget procedures
- Financial reconciliation
- Office administration
- Staff supervision
- Analytical skills
- Critical thinking
- Problem-solving
- Communication skills
- Leadership
- Organizational skills
- Conflict resolution
- Attention to detail
- Diplomacy
- Project management
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Administrative
- Education
- Customer Service & Support
- Security & Safety
Keywords
- Commuter Services
- Parking Operations
- Financial Administration
- Budgeting
- Financial Reconciliation
- Office Administration
- Staff Supervision
- Citation Appeal
- Security Clearance
- Vulnerable Sector Check
- Higher Education
- Policy Implementation
- Collective Agreement
- Project Management
- Customer Service
- Traffic Regulations
- Motor Pool
- Leadership
- Analytical Skills
- Problem Solving