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Added 6 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 6 mins ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Assists in providing direction and coordinating overnight stocking activities based on communicated priorities from the Overnight Assistant Manager and the daytime management team.
Added 6 mins ago
Admissions Clerk 4
Winnipeg Regional Health Authority
Winnipeg, MB
Department / Unit: Admitting Patient Registration 1
Added 1 hour ago
MU
Dental Assistant
McGill University
Montreal, QC
- Full-time
Completes various forms and prepares reports relating to activities of the unit.
Added 3 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The role will support the development of the Curriculum AI Assistant Platform, combining AI agents and user workflows while ensuring curriculum experts remain responsible for all decisions…
Added 3 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The role will support the development of the Curriculum AI Assistant Platform, combining AI agents and user workflows while ensuring curriculum experts remain responsible for all decisions…
Added 3 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The role will support the development of the Curriculum AI Assistant Platform, combining AI agents and user workflows while ensuring curriculum experts remain responsible for all decisions…
Added 3 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
…and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate…
Added 4 hours ago
UO
Student Support Assistant
University of Victoria
Victoria, BC
- Full-time
Student Support Services (SSS) is a unit within the Office of the Registrar and Enrolment Management (OREM) which provides services to prospective, current and former students, as well as…
Added 4 hours ago
LH
2600002603 - Technologist Assistant
Lakeridge Health
Oshawa, ON
- Full-time
The Technologist Assistant will support the MRT's in the area in which they are working by coordinating times for In-Patients and Emergency Department requests, communicating necessary…
Added 10 hours ago
BS
Food Service Area Supervisor
Bento Sushi
Ottawa, ON
- Up to $50,000 CAD / year
- Full-time
Minimum 1 year of food service management experience, preferably in a multi-unit environment.
Added 10 hours ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
Added 10 hours ago
SA
Pathologists’ Assistant- Laboratory- Full Time (1)
Sault Area Hospital
Sault Ste. Marie, ON
- Full-time
To perform the full scope of pathologist assistant practice (surgical pathology and autopsy pathology) under the direction and supervision of medically qualified pathologists.
Added 10 hours ago
AH
Health Care Aide
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…patient/client/resident and the skill level of the nursing assistant performing it. Additionally, you will be able to: work as a team member; request and accept direction as required; have…
Added 11 hours ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
The Unit Assistant ensures clear concise communication and facilitates the flow of information with other facilities, the health care team, visitors, family members and patients. As part of…
Added 12 hours ago
UE
SENIOR DOCUMENTS MANAGEMENT ASSISTANT
UN Environment Programme
Montreal, QC
- Full-time
…supervision of the Editor in charge of the Documentation and Language Unit, the incumbent will carry out the following…
Added 12 hours ago
R|
Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Clinical Practice Assessment Unit
Added 14 hours ago
CC
Health Care Aide (HCA)
Columbia College
Cardston, AB
- Full-time
Added 15 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The role will support the development of the Curriculum AI Assistant Platform, combining AI agents and user workflows while ensuring curriculum experts remain responsible for all decisions…
Added 15 hours ago
SM
RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The role will support the development of the Curriculum AI Assistant Platform, combining AI agents and user workflows while ensuring curriculum experts remain responsible for all decisions…
Added 16 hours ago
UO
CUPE – Automne 2026 – HIS2551-A00 (REPOSTING)
University of Ottawa
Ottawa, ON · Desmarais Hall
- Part-time
Teaching Assistant/Demonstrator/Lab Monitor (CUPE)
Added 17 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB
- Full-time
…and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate…
Added 18 hours ago
VA
Veterinary Assistant, Western Veterinary Specialist & Emergency Centre
VCA Animal Hospitals
Calgary, AB
- Full-time
Western Veterinary Specialist and Emergency Centre is welcoming an experienced ER Technician Assistant to join our fun and motivated team of professional pet health caregivers.
Added 19 hours ago
CH
Registered Nurse - First Assistant
Covenant Health Canada
Bonnyville, AB
- Full-time
…outcomes and patient experiences. As a Registered Nurse First Assistant (RNFA), you will deliver enhanced perioperative nursing care within the operating room. You will work in close…
Added 19 hours ago
CH
Registered Nurse - First Assistant
Covenant Health Canada
Bonnyville, AB
- Full-time
…outcomes and patient experiences. As a Registered Nurse First Assistant (RNFA), you will deliver enhanced perioperative nursing care within the operating room. You will work in close…

University of Victoria

Student Support Assistant

Victoria, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Student Support Services (SSS) is a unit within the Office of the Registrar and Enrolment Management (OREM) which provides services to prospective, current and former students, as well as to faculty and staff of the University. As part of the Division of Student Affairs, the unit is committed to being a partner in supporting student success and providing service excellence. SSS staff work as a team to ensure a high level of service within a busy environment with tight deadlines driven primarily by Calendar deadlines.

Reporting to the Coordinator, Frontline Student Support, the Student Support Assistants are responsible for representing the Office of the Registrar to support applicants, current and former students, alumni, their families and the general public by providing outstanding customer service and detailed information concerning University of Victoria policies and procedures pertaining to: undergraduate admissions, records, registration, transcripts, and grading. Student Support Assistants are also knowledgeable about the services offered by other offices across campus and are able to identify and connect students with appropriate supports outside of Student Support Services and the Office of the Registrar to ensure their needs are met. Student Support Assistants are highly knowledgeable about the University of Victoria and surrounding communities, and are experts at navigating the campus, our website and the structure and services of the university. Student Support Assistants are able to recognize when a situation or disclosure requires a critical referral, and handle the situation with discretion.

Experience

Must have a minimum of three (3) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience.

Related Work Experience Should Include

Experience with computerized Student Information Systems and database programs.
Experience with creating procedural and/or training documentation
Experience with assessing and troubleshooting issues and providing guidance on using web-based systems with students or clients over the phone; call centre experience considered an asset
Experience with inputting and manipulating complex data and handling detailed information with accuracy
Experience working directly with individuals in distress, including those impacted by crisis, trauma or critical incidents

Preference Will Be Given To Applicants With

Experience with UVic information systems or similar content management and administrative applications.

Knowledge/Skills/Abilities

Demonstrated commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment.
Team focussed and student-centred, with a genuine interest in providing an outstanding student experience
Strong communication and interpersonal skills withthe ability to work effectively within a team environment, as well as with the larger UVic community and external agencies
Excellent analytical, problem solving, and organizational skills including attention to detail, time management, and ability to multi-task.
Ability to exercise initiative, judgement, and empathy to make informed decisions when dealing with students, which may involve emotional or stressful situations.
Ability to handle complex and sensitive interactions.
Experience in effectively maintaining the confidentiality of highly personal and sensitive information
Ability to move cartons of paper up to 20kg in weight

Specialized Knowledge/Education

Post-secondary diploma or certificate in a related field. An equivalent combination of education, training and experience may be considered
Knowledge of Freedom of Information and Protection of Privacy (FOIPP) regulations
Strong working knowledge of Microsoft Word, Excel, Outlook, and SharePoint
Knowledge of University of Victoria campus and policies, procedures and Calendar regulations is considered an asset
Training or equivalent experience in dealing with conflict and defusing difficult situations considered an asset

We recognize that the successful applicant may come from any combination of education, training and/or experience and we welcome applicants with a diverse and varied work experience and background

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More about this job

Responsibilities

Provide applicants, students, alumni, families, and the public with accurate information and customer service regarding university admissions, records, registration, transcripts, grading, policies, and procedures. Identify student needs, connect people with appropriate campus services, navigate university systems and resources, and handle sensitive or critical situations with discretion.

Requirements

Requires at least three years of recent experience in a similar role, or an equivalent combination of education, training, and experience, along with experience using student information systems, databases, and detailed data. A related post-secondary diploma or certificate, knowledge of privacy regulations and Microsoft Office applications, strong communication and organizational skills, and the ability to manage sensitive interactions are required or sought.

Skills

Customer Service
Student Support
Communication
Interpersonal Skills
Problem Solving
Analytical Skills
Organization
Attention To Detail
Time Management
Multitasking
Data Accuracy
Confidentiality
Conflict De-escalation
Empathy
Database Management
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Student Support Services
Higher Education
Customer Service
Student Information Systems
Database Programs
Procedural Documentation
Training Documentation
Web-based Systems
Call Centre
Data Entry
Data Accuracy
Admissions
Student Records
Registration
Transcripts
Grading
University Policies And Procedures
Freedom Of Information And Protection Of Privacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
SharePoint
Content Management Systems
Confidentiality
Crisis Support
Trauma-informed Support
Conflict De-escalation
Equity, Diversity, And Inclusion
Truth And Reconciliation
Campus Services

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