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Added 14 mins ago
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Continuing Care Assistant
HealthCareersInSask.ca
North Battleford, SK
- Part-time
Added 14 mins ago
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Continuing Care Assistant
HealthCareersInSask.ca
North Battleford, SK
- Part-time
Added 29 mins ago
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Continuing Care Assistant
HealthCareersInSask.ca
Ituna, SK
- Full-time
Added 46 mins ago
AF
Assistant Club Manager
Anytime Fitness - 567508
Calgary, AB
- $17 to $19 CAD / hour
- Part-time
…training services, and leading staff to work as a cohesive unit. This role requires a considerable amount of self-motivation, leadership skills, the ability to collaborate and communicate,…
Added 1 hour ago
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Continuing Care Assistant
HealthCareersInSask.ca
Battleford, SK
- Full-time
Added 1 hour ago
Continuing Care Assistant
HealthCareersInSask.ca
Fillmore, SK
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Continuing Care Assistant
HealthCareersInSask.ca
Wawota, SK
Added 1 hour ago
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Continuing Care Assistant
HealthCareersInSask.ca
Raymore, SK
- Full-time
Added 1 hour ago
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Continuing Care Assistant
HealthCareersInSask.ca
Regina, SK
- Full-time
Department: General Medical Nursing Unit - Medicine - 5E
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MU
Teaching Assistant - FMED 614
McGill University
Montreal, QC
- Part-time
Added 1 hour ago
Assistant Controller - (18 months Contract)
Hudbay Minerals
Toronto, ON
1. Execute the first review and consolidation of business unit financial reporting
Added 1 hour ago
Communications Clerk (Bilingual) - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Note: Experience as Unit Clerk, Unit Assistant, Receptionist, Secretary, Slating Clerk or Dispatcher is deemed to meet the definition of "related" experience.
Added 1 hour ago
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Dental Assistant
Calian in Space & Technology
Greenwood, NS
- Full-time
Calian Health Services is currently seeking a Registered Dental Assistant for a full-time position at CFB St. John’s dental unit. The Registered Dental Assistant will provide dental care to…
Added 2 hours ago
TH
Unit Coordination Assistant -(Temporary Full Time) MH Cardiac Short Stay
Trillium Health Partners
ON · ON, Canada
- Full-time
The (Inpatient) Unit Coordination Assistant (UCA) provides clerical support for patient administrative services; information management; unit reception; ensures the clerical administration…
Added 2 hours ago
MU
Teaching Assistant - FMED 509 - Winter 2027
McGill University
Montreal, QC
- Part-time
Added 2 hours ago
MU
Teaching Assistant - FMED 504 - Winter 2027
McGill University
Montreal, QC
- Part-time
Added 2 hours ago
MU
Teaching Assistant - FMED 527
McGill University
Montreal, QC
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Added 2 hours ago
MU
Course lecturer - SOCI 250: Social Problems
McGill University
Montreal, QC · Leacock Building
- Part-time
Experience: Successful completion of both area exams within the last five years and/or prior experience as a teaching assistant for SOCI 250.
Added 2 hours ago
MU
Course lecturer - SOCI 309: Health and Illness
McGill University
Montreal, QC · Leacock Building
- Part-time
Experience: Successful completion of area exam in Medical Sociology within the last five years and/or prior experience as a teaching assistant for SOCI 309.
Added 2 hours ago
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Continuing Care Assistant
HealthCareersInSask.ca
Regina, SK
- Part-time
Added 2 hours ago
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DIRECTOR / ASSISTANT VICE PRESIDENT, CREDIT AND INVESTMENT RISK MANAGEMENT - Growth and Transition Capital
BDC
Montreal, QC
- Full-time
The Director / Assistant Vice President (AVP), Credit & Investment Risk Management (CIRM), in collaboration with the Vice President, CIRM will maintain and improve the quality of BDC’s…
Added 2 hours ago
Office & Correspondence Coordinator
University of Toronto
Toronto, ON
…general administrative support to the Officer Manager & Executive Assistant to the President, to the Manager, Correspondence Unit, and to other President’s Office team members as…
Added 3 hours ago
TH
Clinic Clerical Assistant (Temporary Part-Time)
Trillium Health Partners
ON · ON, Canada
- Part-time
The Department Clinic Clerical Assistant (CCA) provides clerical support reception; new referrals processing and information management; patient administrative services, ensuring the…
Added 3 hours ago
TH
Clinic Clerical Assistant - Diagnostic Imaging (Temporary Part-Time)
Trillium Health Partners
Toronto, ON · Etobicoke, ON
- Part-time
The Department Clinic Clerical Assistant (CCA) provides clerical support reception; new referrals processing and information management; patient administrative services, ensuring the…
Added 3 hours ago
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RQ11645 – Software Developer – Full Stack – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…The role will support the development of the Curriculum AI Assistant Platform, combining AI agents and user workflows while ensuring curriculum experts remain responsible for all decisions…

Closed listing

University of Victoria

Student Support Assistant

Victoria, BC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

Student Support Services (SSS) is a unit within the Office of the Registrar and Enrolment Management (OREM) which provides services to prospective, current and former students, as well as to faculty and staff of the University. As part of the Division of Student Affairs, the unit is committed to being a partner in supporting student success and providing service excellence. SSS staff work as a team to ensure a high level of service within a busy environment with tight deadlines driven primarily by Calendar deadlines.

Reporting to the Coordinator, Frontline Student Support, the Student Support Assistants are responsible for representing the Office of the Registrar to support applicants, current and former students, alumni, their families and the general public by providing outstanding customer service and detailed information concerning University of Victoria policies and procedures pertaining to: undergraduate admissions, records, registration, transcripts, and grading. Student Support Assistants are also knowledgeable about the services offered by other offices across campus and are able to identify and connect students with appropriate supports outside of Student Support Services and the Office of the Registrar to ensure their needs are met. Student Support Assistants are highly knowledgeable about the University of Victoria and surrounding communities, and are experts at navigating the campus, our website and the structure and services of the university. Student Support Assistants are able to recognize when a situation or disclosure requires a critical referral, and handle the situation with discretion.

Experience

Must have a minimum of three (3) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience.

Related Work Experience Should Include

Experience with computerized Student Information Systems and database programs.
Experience with creating procedural and/or training documentation
Experience with assessing and troubleshooting issues and providing guidance on using web-based systems with students or clients over the phone; call centre experience considered an asset
Experience with inputting and manipulating complex data and handling detailed information with accuracy
Experience working directly with individuals in distress, including those impacted by crisis, trauma or critical incidents

Preference Will Be Given To Applicants With

Experience with UVic information systems or similar content management and administrative applications.

Knowledge/Skills/Abilities

Demonstrated commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment.
Team focussed and student-centred, with a genuine interest in providing an outstanding student experience
Strong communication and interpersonal skills withthe ability to work effectively within a team environment, as well as with the larger UVic community and external agencies
Excellent analytical, problem solving, and organizational skills including attention to detail, time management, and ability to multi-task.
Ability to exercise initiative, judgement, and empathy to make informed decisions when dealing with students, which may involve emotional or stressful situations.
Ability to handle complex and sensitive interactions.
Experience in effectively maintaining the confidentiality of highly personal and sensitive information
Ability to move cartons of paper up to 20kg in weight

Specialized Knowledge/Education

Post-secondary diploma or certificate in a related field. An equivalent combination of education, training and experience may be considered
Knowledge of Freedom of Information and Protection of Privacy (FOIPP) regulations
Strong working knowledge of Microsoft Word, Excel, Outlook, and SharePoint
Knowledge of University of Victoria campus and policies, procedures and Calendar regulations is considered an asset
Training or equivalent experience in dealing with conflict and defusing difficult situations considered an asset

We recognize that the successful applicant may come from any combination of education, training and/or experience and we welcome applicants with a diverse and varied work experience and background

About employer

More about this job

Responsibilities

Provide applicants, students, alumni, families, and the public with accurate information and customer service on admissions, records, registration, transcripts, grading, and university procedures. Identify appropriate campus supports, troubleshoot student issues, maintain accurate and confidential information, and refer sensitive or critical situations with discretion.

Requirements

Requires at least three years of recent experience in a similar role, or an equivalent combination of education, training, and experience, with experience using student information systems, handling complex data, and supporting people in distress. A related post-secondary diploma or certificate is required; strong communication, judgment, confidentiality, and Microsoft Office skills are also expected.

Skills

Customer Service
Student Support
Communication
Interpersonal Skills
Problem Solving
Analytical Skills
Organization
Attention To Detail
Time Management
Multitasking
Data Accuracy
Confidentiality
Conflict De-escalation
Crisis Referral
Student Information Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Student Support Services
Higher Education
Customer Service
Undergraduate Admissions
Student Records
Registration
Transcripts
Grading
University Policies And Procedures
Student Information Systems
Database Programs
Procedural Documentation
Training Documentation
Web-Based Systems
Data Entry
Data Accuracy
Crisis Support
Trauma-Informed Support
Critical Referrals
Confidentiality
Freedom Of Information And Protection Of Privacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
SharePoint
Conflict De-escalation
Equity, Diversity, And Inclusion
Truth And Reconciliation

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