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Added 1 hour ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 2 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the group manager, the clinical research coordinator will be responsible for supporting the successful conduct of clinical research trials in oncology at the Cedars…
Added 2 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…specifically ulcerative colitis and Crohn’s disease. Document and data management is a really essential part of this position. The incumbent will work closely with research team, IBD…
Added 2 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful conduct of clinical research studies. The incumbent will…
Added 2 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager of Oncology Research, Centre for Innovative Medicine (CIM), the Clinical Research Coordinator - Nurse is responsible for supporting the successful…
Added 2 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assisting with participant recruitment, data collection, and storing of study documents according to the research protocol,
Added 2 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Ensures data integrity in collection, entry and cleaning for analysis/publication
Added 2 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of Dr. Lucy Gilbert, the clinical research coordinator is responsible to conduct clinic interventions following protocols, procedures and internal SOPs.
Added 3 hours ago
IR
Intake Coordinator
IME RESOURCES LLC
Toronto, ON
- $21 to $25 CAD / hour
- Full-time
…None, NYRC is growing! We are looking for a skilled Intake Coordinator for a busy multidisciplinary Independent Medical Examination…
Added 7 hours ago
LA
Maintenance Coordinator
Longboard Architectural Products
Abbotsford, BC
- Full-time
Reporting to the Maintenance Manager, the Maintenance Coordinator keeps our maintenance team supplied, organized, and ready to work. You'll manage spare parts and purchasing, keep our…
Added 8 hours ago
UO
Residence Admissions Clerk
University of Victoria
Victoria, BC
- Full-time
Under the direction of the Coordinator, Residence Admissions, the Residence Admissions Clerk performs a variety of functions requiring extensive knowledge and use of the Residence Services…
Added 8 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse - Fellburn Care Centre
Fraser Health
Burnaby, BC
- Part-time
Communicates resident/client assessments and changes to Physicians, Resident/Client Care Coordinator, and the interdisciplinary team. Participates in care planning supporting decision…
Added 8 hours ago
FH
Registered Nurse, Surgical Services - Neurosciences - Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Full-time
Assesses patients and collects information from a variety of sources using skills of observation, communication, data review and physical assessment. Makes a nursing diagnosis of the…
Added 8 hours ago
FH
Registered Nurse, Medicine - Burnaby Hospital
Fraser Health
Burnaby, BC
- Full-time
Assesses patients and collects information from a variety of sources using skills of observation, communication, data review and physical assessment. Makes a nursing diagnosis of the…
Added 8 hours ago
NS
Customer Planner - eScope
Nova Scotia Power
NS · Sackville, Nova Scotia
- Full-time
Reporting to the Planning Coordinator Supervisor, you will be responsible for making effective decisions surrounding customer driven work requests. This involves developing effective…
Added 8 hours ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
We are looking for a Digital Health-IT Cutover Coordinator to join our team of consultants in our Montreal office on a permanent basis.
Added 14 hours ago
EC
Event Producer - Hybrid (Project-Based)
Encore Canada
Brampton, ON
- Full-time
Properly reconcile events, specifically delivering a wrap report and ensuring that all administrative data and paperwork has been entered, submitted, cross checked, and reconciled across…
Added 14 hours ago
Conference and Events Coordinator
University of Saskatchewan
Saskatoon, SK
The conference and events coordinator provides administrative and coordination support for secretariat services delivered under contract with the Canadian Association for University…
Added 17 hours ago
FN
Training Coordinator I
Framatome North America
Pickering, ON
- Full-time
Perform data entry of all training and qualification.
Added 18 hours ago
PP
Career Development Practitioner / Information Resource Specialist
People Plus Consulting Limited
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…community partners. Under the direction of the Group and Resource Coordinator, they will be expected…
Added 19 hours ago
TB
Aanikoobijiganag: Thunder Bay Beading Symposium Project Coordinator
Thunder Bay Art Gallery
Thunder Bay, ON
- Full-time
…Aanikoobijiganag Beading Symposium CoDirector Committee, the Project Coordinator provides key logistical, operational, and administrative support for the Beading Symposium. The tentative…
Added 19 hours ago
WC
Service Coordinator
Wiseworth Canada Industries Ltd.
Surrey, BC
- Full-time
We're looking for a friendly, organized, and customer-focused Service Coordinator to join our Lower Mainland service team, based at our head office in Surrey, BC.
Added 19 hours ago
SA
JR. COST ACCOUNTANT AND MATERIAL DATA COORDINATOR
Sika AG
Oakville, ON
- $55,000 to $60,000 CAD / year
- Full-time
The Jr. Cost accountant and material data- Coordinator is responsible for entering and maintaining information in the company’s Enterprise Resource Planning system (SAP) to ensure accuracy…
Added 20 hours ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
We are looking for a Digital Health-IT Cutover Coordinator to join our team of consultants in our Montreal office on a permanent basis.
Added 20 hours ago
QT
Project Lead (Drone Operations)
QEA Tech
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…imaging replaces generic assumptions with precise, measured data: actual R-values, quantified energy loss, and data-driven retrofit plans with exact payback…

University of Victoria

Student Support Assistant

Victoria, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 3, 2026

Original job description

Student Support Services (SSS) is a unit within the Office of the Registrar and Enrolment Management (OREM) which provides services to prospective, current and former students, as well as to faculty and staff of the University. As part of the Division of Student Affairs, the unit is committed to being a partner in supporting student success and providing service excellence. SSS staff work as a team to ensure a high level of service within a busy environment with tight deadlines driven primarily by Calendar deadlines.

Reporting to the Coordinator, Frontline Student Support, the Student Support Assistants are responsible for representing the Office of the Registrar to support applicants, current and former students, alumni, their families and the general public by providing outstanding customer service and detailed information concerning University of Victoria policies and procedures pertaining to: undergraduate admissions, records, registration, transcripts, and grading. Student Support Assistants are also knowledgeable about the services offered by other offices across campus and are able to identify and connect students with appropriate supports outside of Student Support Services and the Office of the Registrar to ensure their needs are met. Student Support Assistants are highly knowledgeable about the University of Victoria and surrounding communities, and are experts at navigating the campus, our website and the structure and services of the university. Student Support Assistants are able to recognize when a situation or disclosure requires a critical referral, and handle the situation with discretion.

Experience

Must have a minimum of three (3) years of recent experience in a similar position, preferably in a post-secondary or institutional environment or an equivalent combination of education, training and experience.

Related Work Experience Should Include

Experience with computerized Student Information Systems and database programs.
Experience with creating procedural and/or training documentation
Experience with assessing and troubleshooting issues and providing guidance on using web-based systems with students or clients over the phone; call centre experience considered an asset
Experience with inputting and manipulating complex data and handling detailed information with accuracy
Experience working directly with individuals in distress, including those impacted by crisis, trauma or critical incidents

Preference Will Be Given To Applicants With

Experience with UVic information systems or similar content management and administrative applications.

Knowledge/Skills/Abilities

Demonstrated commitment to valuing the principles of truth, reconciliation and respect, equity diversity and inclusion, and contributing to an inclusive and respectful working and learning environment.
Team focussed and student-centred, with a genuine interest in providing an outstanding student experience
Strong communication and interpersonal skills withthe ability to work effectively within a team environment, as well as with the larger UVic community and external agencies
Excellent analytical, problem solving, and organizational skills including attention to detail, time management, and ability to multi-task.
Ability to exercise initiative, judgement, and empathy to make informed decisions when dealing with students, which may involve emotional or stressful situations.
Ability to handle complex and sensitive interactions.
Experience in effectively maintaining the confidentiality of highly personal and sensitive information
Ability to move cartons of paper up to 20kg in weight

Specialized Knowledge/Education

Post-secondary diploma or certificate in a related field. An equivalent combination of education, training and experience may be considered
Knowledge of Freedom of Information and Protection of Privacy (FOIPP) regulations
Strong working knowledge of Microsoft Word, Excel, Outlook, and SharePoint
Knowledge of University of Victoria campus and policies, procedures and Calendar regulations is considered an asset
Training or equivalent experience in dealing with conflict and defusing difficult situations considered an asset

We recognize that the successful applicant may come from any combination of education, training and/or experience and we welcome applicants with a diverse and varied work experience and background

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More about this job

Responsibilities

Provide applicants, students, alumni, families, and the public with accurate information and customer service on admissions, records, registration, transcripts, grading, and university procedures. Identify appropriate campus supports, navigate university systems and services, and handle sensitive or distressing situations with discretion.

Requirements

Requires at least three years of recent experience in a similar role, or an equivalent combination of education, training, and experience, along with experience using student information systems and handling complex data accurately. A related post-secondary diploma or certificate is required; candidates should also demonstrate strong communication, judgment, empathy, confidentiality, and knowledge of privacy regulations.

Skills

Customer Service
Student Support
Communication
Interpersonal Skills
Problem Solving
Analytical Skills
Organization
Attention To Detail
Time Management
Multitasking
Data Accuracy
Confidentiality
Conflict De-escalation
Crisis Referral
Student Information Systems
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Student Support Services
Higher Education
Undergraduate Admissions
Student Records
Registration
Transcripts
Grading
Student Information Systems
Database Programs
Procedural Documentation
Training Documentation
Web-Based Systems
Call Centre
Complex Data
Crisis Support
Trauma-Informed Support
Critical Incident Referral
Truth And Reconciliation
Equity, Diversity, And Inclusion
Confidentiality
Freedom Of Information And Protection Of Privacy
Microsoft Word
Microsoft Excel
Microsoft Outlook
SharePoint
Content Management Systems
University Policies And Procedures
Calendar Regulations
Conflict De-escalation

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