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Added 7 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.ca.
Added 7 mins ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 21 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 36 mins ago
I
Gestionnaire de programme / Program Manager
IQVIA
Mississauga, ON
- Full-time
Responsible for program management including set up, implementation, and monitoring of client-specific patient support programs. Communication with program stakeholders to create timelines…
Added 36 mins ago
Shop Supervisor, Nuclear Component Fabrication
BWXT
Cambridge, ON
…quality, productivity and cost. Reporting to the Focused Shop Manager, all shop…
Added 36 mins ago
E
Treasury Manager, Capital Markets
Equinix
Toronto, ON
- Full-time
Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation…
Added 51 mins ago
A
Busperson
AccorHotel
Jasper, AB
- Full-time
Reporting to the Outlet General Manager, responsibilities and essential job functions include but are not limited to the following:
Added 51 mins ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
…successful candidate will be expected to work alongside the Deputy Program Manager (DPM) and the Program Manager (PM) in the execution of development, integration, test, and production, and…
Added 1 hour ago
Outdoor Spa Operations Agent
HR_RH
Whistler, BC
Available to work full-time hours including evenings and weekends
Added 1 hour ago
Outdoor Spa Operations Shift Lead
HR_RH
Whistler, BC
Available to work full-time hours including evenings and weekends.
Added 2 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 2 hours ago
GN
Rituals Artisan - Full Time
Groupe Nordik
Chelsea, QC
- Full-time
Reporting to the Rituals Manager, the Rituals Artisan will participate in bringing the Ritual Experiences to a higher level en ensure our guests have an unforgettable quality time in our…
Added 2 hours ago
DT
Manager Software Engineering
DXC Technology
ON · TWCON - Teleworker/Offsite - CAN - ON
- Full-time
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health,…
Added 2 hours ago
Clinical Psychologist, Subacute Inpatient Unit (Signing & relocation bonus available)
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, the Clinical Psychologist will work as part of an interprofessional team, providing holistic, comprehensive care to meet the needs of youth up to the age of 19 by…
Added 2 hours ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Prince Edward, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 2 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Various schedules available (e.g. 4 on 5 off for full time nurses)
Added 2 hours ago
BC
Registered Practical Nurse - Medical B6
Brant Community Healthcare System
Brantford, ON
- Full-time
Our Medical Integrated Program is the single largest clinical team in the hospital. Encompassing three floors (B6, B7 and B8) this program has a varying patient population with acute care…
Added 2 hours ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Status : Temporary Full-time, maternity leave replacement.
Added 2 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Medical Cardiology, the successful applicant will be responsible for comprehensive nursing care in the Medical Cardiology program and must meet the following…
Added 2 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
Brantford General Hospital – Our acute care hospital offering a full spectrum of inpatient and outpatient services.
Added 2 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 2 hours ago
R|
Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
A Certification or Master in a recognized management administrative or scientific training program is an asset.
Added 2 hours ago
SR
Health And Safety Coordinator
Spectrum Resource Group
Prince George, BC
- Part-time
Paid travel time, per diem and accommodations when away from home.
Added 2 hours ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Status : Temporary full time (35 hours/weeks - 12-month contract)

University of Waterloo

Coordinator, Desk Services & Operations

Waterloo, ON, Canada

$56,494.16 - $70,617.70 · Full-time

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Job details

Pay: $56,494.16 - $70,617.70
Job type: Full-time
Experience: 3-5 years' experience in a post-secondary setting, or equivalent.
Posting language: English
Posted: Oct 7, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-02953

Time Type:

Full time

Employee Group:

Staff

Job Category:

Academic Administration

Employment Type:

Temporary

Department:

Campus Housing - Desk Services

Hiring Range:

$56,494.16 - $70,617.70

Posting Information:
This posting is for an existing vacancy.

Term: 2 years

This position is being offered as a Secondment or contract opportunity.

The internal posting deadline for this position is October 16, 2026 at 11:59PM

Job Description:

Primary Purpose

The Coordinator, Desk Services and Operations is responsible for the coordination of Front Desk operations, which includes scheduling and supervision of all Front Desk student-staff in five residence communities. This includes liaising with the Residence Life and Residence Learning teams, as well as other members of the Department of Campus Housing, and various campus partners to contribute to the advancement of the department’s goals regarding student services and customer experience. As a member of the Desk Services Management Team, the Coordinator is responsible for supervisory duties that directly impact the customer's experience at each residence front desk, as well as contributing to a positive team culture amongst student-staff.

The Coordinator, Desk Services and Operations is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.

Key Accountabilities

Student-Staff Scheduling

Schedules at-the-desk onboarding training for all new staff.

Plans and schedules training for all returning staff based on their level of experience and needs.

Prepares monthly schedules for 25-75 staff (over 700 shifts per month) at five front desk locations.

Educates student-staff on time management and works with staff to create schedules that allow them to balance their work, academic schedules and extracurricular commitments.

Manages all shift trades, time off requests, and emergency coverage situations during business hours.

Adheres to legislative policies and procedures (i.e. University of Waterloo, Employment Standards Act, etc.) relating to scheduling of staff in the incumbents area (i.e. overtime, statutory holidays, vacation, etc.).

Leadership and Supervisory

Effectively supervises Team Leaders and facilitates weekly meetings to review issues, provide opportunities for personal and professional development, providing day-to-day guidance to problem-solve issues within assigned areas.

Supervises Front Desk Trainers throughout the term to ensure that onboarding and ongoing training of student-staff is successful, facilitates one-on-ones and provides day-to-day guidance

Supervises Front Desk Assistants (FDAs) outlining clear expectations and responsibilities, ensuring student-staff are performing in accordance with departmental policies, values and processes.

Effectively measures and evaluates performance of direct reports, delivering evaluations to staff through both formal termly evaluations and informal methods such as regular feedback/coaching.

Manages conduct and performance related follow up and conversations for all Front Desk Assistants, with the involvement of Assistant Manager, Desk Services and Operations coordinator as required

Consults with Desk Services Leadership team to identify areas for individual/team improvement. Uses feedback to create and execute a development plan.

Provides leadership in one-on-one conversations, and team meetings and addresses team conflict fairly and professionally.

Orientation and Training

Designs and facilitates three large scale, two-day student-staff training each year (January, April and August) and three multi-day leadership staff training each year (April, August, and December).

Collaborates with Program Resources Co-ordinator on logistical considerations for student-staff training and leadership events. This includes but is not limited to booking meals, making purchases through external stakeholders, preparing training schedules, workshop facilitation, space setup, and other administrative responsibilities.

Shares learning/professional development goals of Front Desk student-staff with the Project Coordinator, Recruitment, Training and Development to create training sessions, build content or seek out facilitator/keynote speakers.

Develops and continually assesses all aspects of at-the-desk training and onboarding executed by the Front Desk Trainers to ensure that the Desk Services program is accommodating the needs and learning styles of all student-staff.

Prepares, updates and orders printed training materials for all student staff and student leaders each term.

Front Desk Operations Management

Manages Team Leader, Front Desk Trainer and Front Desk Assistant programs and databases to ensure information (i.e. policies, processes, contacts, etc.) is up to date.

Develops cross-functional processes in collaboration with other areas of the department to create/revise policies for their implementation

Oversees booking, documentation, and use of all residence spaces in public areas. This includes updating Outlook calendars, maintaining a document outlining all spaces and their functions and uses, and handling bookings of space for all external parties.

Develops print and electronic communications to students regarding services offered

Maintains first point of contact for on-call during business hours (8am-4pm) and on-call after hours to support Team Leaders is required (second point of contact)

Manages front desk operations during 4-day move in period in Fall term including but not limited to the preparation of the desks, frequent on-call, supporting external bookings, preparing key envelopes with student Watcard, and answering inquiries from residents moving in

Special Projects

Collects and compiles feedback from FDAs termly and implements this feedback into strategic plans for the growth and development of the Front Desk Assistant, Front Desk Trainer, and Team Leader programs.

Supports coordination of celebrations such as End of Term Banquets in collaboration with Student Development and Residence Experience team.

Represents Desk Services and/or Student Development & Residence Experience in departmental or campus-wide special projects as necessary.

Required Qualifications

Education

Completion of post-secondary education and/or equivalent combination of education and experience will be considered.

Experience

3-5 years' experience in a post-secondary setting, or equivalent.

Supervising direct reports and managing difficult conversations.

Training/mentoring student staff is required.

Proven ability to work autonomously with limited supervision.

Demonstrated ability to work in a team-based environment and manage multiple priorities concurrently.

Technical Skills

Microsoft Word, PowerPoint: Basic

Microsoft Excel: Intermediate

Working knowledge scheduling software (ex: W2W) and Jira is an asset

Knowledge/Skills/Abilities

Ability to handle sensitive student situations with tact and diplomacy, ensuring that the student’s confidentiality and dignity are upheld.

Proven ability to manage a variety of ongoing projects, tight deadlines, stay organized, and prioritize effectively.

Ability to take initiative and be both creative and flexible.

Strong interpersonal skills.

Strong communication skills can communicate effectively to diverse audiences, including one on one and in group settings.

Ability to gain consensus and work with people representing varying interests while maintaining a strong commitment to student growth and development.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

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More about this job

Responsibilities

The Coordinator is responsible for managing front desk operations, including the scheduling and supervision of student staff across five residence communities. They also facilitate training programs and collaborate with campus partners to enhance student services and the overall customer experience.

Requirements

Candidates must have 3-5 years of experience in a post-secondary setting, including experience in supervising staff and managing difficult conversations. A post-secondary education or an equivalent combination of education and experience is required.

Skills

Staff scheduling
Supervision
Training facilitation
Conflict resolution
Performance management
Customer experience
Administrative coordination
Communication
Interpersonal skills
Time management
Project coordination
Database management
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Jira

Visa sponsorship

Not detected in the job text

Keywords

Academic Administration
Residence Life
Student Services
Staff Scheduling
Supervision
Onboarding
Training
Performance Evaluation
Operations Management
Customer Experience
Conflict Resolution
Project Coordination
Microsoft Office
Jira
Scheduling Software
Higher Education
Student Development
Policy Development
Communication
Leadership

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