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Added 4 mins ago
PQ
Help Desk Analyst
Prime Quadrant
Toronto, ON
- $70,000 to $85,000 CAD / year
- Full-time
Assist with routine Microsoft 365 administration.
Added 4 mins ago
HI
Information Security Specialist
Healthcare Insurance Reciprocal of Canada (HIROC)
Toronto, ON
- Contract
…not-for-profit has returned over $260 million to the healthcare system. HIROC’s 35 years of data is combined with its extensive experience to advise and share learnings, all with the goal…
Added 4 mins ago
BE
Director, Project Management
Blackstone Energy Services Inc.
Toronto, ON
- Full-time
…managers/coordinators, construction managers, project engineers, project administration, consultants, subcontractors and trades. Where appropriate, directly undertake project coordination,…
Added 19 mins ago
HR
Clerical Support Associate, Medical Imaging
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Responsible to monitor the PACS messaging system (Primordial) for verbal report requests
Added 19 mins ago
MI
Senior Associate Director, Fund Accounting, Private Equity
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
…alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and…
Added 19 mins ago
MI
Associate Director, Client Data Team
MUFG Investor Services
Halifax, NS
- Full-time
…them operate with confidence and scale. We bring together fund administration, banking, and operational expertise to solve complex challenges across the alternatives…
Added 19 mins ago
MI
Associate, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
…provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending…
Added 19 mins ago
MI
Senior Associate, Business Intelligence & Reporting Developer
MUFG Investor Services
Toronto, ON
- $62,250 to $91,300 CAD / year
- Full-time
…them operate with confidence and scale. We bring together fund administration, banking, and operational expertise to solve complex challenges across the alternatives…
Added 34 mins ago
TT
Senior Analyst, Performance Reporting (13928)
Toronto Transit Commission (TTC)
Toronto, ON · Greater Toronto Area, Canada
- $115,570 to $144,526.2 CAD / year
- Full-time
The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate…
Added 34 mins ago
MI
Associate Director, Client Data Team
MUFG Investor Services
Halifax, NS
- Full-time
…them operate with confidence and scale. We bring together fund administration, banking, and operational expertise to solve complex challenges across the alternatives…
Added 34 mins ago
BH
Natural Resource Specialist 2 (FTR)
BC Hydro
Burnaby, BC
- $86,000 to $92,600 CAD / year
- Full-time
…to be ready to respond during storms and outages to keep our system…
Added 34 mins ago
BH
Natural Resource Specialist 2 (FTT)
BC Hydro
Burnaby, BC
- $86,000 to $92,600 CAD / year
- Full-time
…to be ready to respond during storms and outages to keep our system…
Added 48 mins ago
TP
Security Analyst
Toronto Parking Authority
Toronto, ON
- Full-time
Threat Monitoring: Continuously monitor network traffic, security alerts, and system logs to identify potential security incidents and vulnerabilities, with a focus on cardholder data…
Added 48 mins ago
H
Specialist - SHA-Provincial-Procurement Contracts
HealthCareersInSask.ca
SK · SK, Canada
- Full-time
Job Description: The Procurement System Support Specialist is responsible for contributing to the development and daily operations of the Administrative Information Management System (AIMS)…
Added 48 mins ago
S
Technologist
Sanofi
Toronto, ON
- Full-time
…delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people…
Added 1 hour ago
VP
System Integration Project Manager
Vista Projects
Calgary, AB
- Full-time
The System Integration Project Manager leads the delivery of SI projects at the intersection of engineering data, application development and emerging AI tooling. This role coordinates the…
Added 1 hour ago
ON
Legal Contracts Administrator (14 Month Contract)
Ontario Northland
North Bay, ON
- Temporary
Be the administrator for the contract management system
Added 1 hour ago
MI
Senior Associate, Business Intelligence & Reporting Developer
MUFG Investor Services
Toronto, ON
- $62,250 to $91,300 CAD / year
- Full-time
…them operate with confidence and scale. We bring together fund administration, banking, and operational expertise to solve complex challenges across the alternatives…
Added 1 hour ago
SP
Human Resources Coordinator-Lachine
Silgan Plastics
Quebec, QC
- Full-time
…Lachine and Montreal plants. The HR Coordinator manages the administration of the HR policies, procedures and programs including facility safety. Originates and leads HR practices and…
Added 1 hour ago
MI
Senior Associate Director, Fund Accounting, Private Equity
MUFG Investor Services
Toronto, ON
- $105,000 to $154,000 CAD / year
- Full-time
…alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and…
Added 1 hour ago
CC
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
- Temporary
…transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to…
Added 1 hour ago
BU
I.T.C. Infrastructure Technologist
Brandon University
Brandon, MB
- Full-time
The ITC Infrastructure Technologist is responsible for the design, installation, configuration, administration, and monitoring of the City’s computing and communication infrastructure to…
Added 1 hour ago
A
Mutual Funds, Senior Trader
Aviso
Montreal, QC
- $75,000 to $95,000 CAD / year
- Full-time
…escalated complaints, disputes or issues whether Client or system oriented and escalating when…
Added 1 hour ago
EA
Facilities Manager
Execaire Aviation
Dorval, QC
- Full-time
…leasehold improvement projects, contractor coordination, and administration of the facilities maintenance budget. The role works with local facility maintenance personnel, operational…
Added 1 hour ago
MI
Associate, Fund Accounting
MUFG Investor Services
Halifax, NS
- Full-time
…provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending…

University of Waterloo

Information Technology Specialist

Waterloo, ON, Canada

$73,695.42 - $92,119.28 · Full-time

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Job details

Pay: $73,695.42 - $92,119.28
Job type: Full-time
Posting language: English
Posted: Nov 4, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03537

Time Type:

Full time

Employee Group:

Staff

Job Category:

IT Support

Employment Type:

Permanent

Department:

Information Systems and Technology - Faculty Services - Arts

Hiring Range:

$73,695.42 - $92,119.28

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 12, 2026, at 11:59PM.

Anticipated hiring ranges:

USG 9: $73,695 - $92,119

USG 10: $80,248 - $100,310

Job Description:

Primary Purpose

The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These responsibilities include management of computing environments and supporting infrastructure enabling and improving outcomes for administrative, teaching, and research computing in the Faculty.

Key Accountabilities

Provide excellent client service to the Faculty of Arts and associated individuals and groups in their use of computing and related technology.

Document client requests

Respond to initial requests for information or assistance within one business day, prioritizing response among multiple requests.

Work with clients to understand and resolve their computing and related technology issues.

Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability.

Keep clients informed of the progress toward resolution of their issues.

Develop the skills (appropriate to the incumbent’s USG level) to resolve client issues directly.

Communicate with clients and peers (within the department and elsewhere) effectively, clearly, and with empathy.

Provide documentation for both technical and non-technical audiences.

Record work activity for both internal and client use.

Solve a wide range of problems creatively and efficiently.

Employ general principles to understand and solve problems.

Apply experience and judgement to explore possibilities, recognizing preferred approaches and solutions. Identify circumstances when standard approaches to problem solving are practical as well as those requiring creative thinking and ingenuity.

Use a disciplined approach to all aspects of problem resolution.

Adapt an abstract approach to problem solutions, to be able to choose and create general, scalable, standards-based solutions to problems where possible. Seek solutions which can be applied to benefit large problem areas or client bases, extending to the entire campus when possible.

Obtain and maintain technical knowledge appropriate to the incumbent’s USG level.

Through practical experience and professional development, keep abreast of current computing-related technology as it relates to currently used system configurations, technology used within the University, and potential acquisitions related to client needs.

As the incumbent progresses through the career path, develop and strengthen expertise in one or more areas of specialization while broadening knowledge in other areas. Depending on the needs of the department and the Faculty, each IT Specialist in the department possesses at least one and may over the course of their career develop multiple specializations.

*All employees of the University are expected to follow University and departmental health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.

Required Qualifications

Education

A university degree in a computing discipline together with relevant experience, or an equivalent combination of education and experience

Experience

The IT Specialist is expected to develop competencies to at least the USG 11 level over the course of their career

Knowledge/Skills/Abilities

Strong client service skills and demonstrated ability to work as part of a team

Ability to learn quickly and adapt to change

Ability to apply abstract thinking to solve complex problems

Able to work with a minimum of supervision

Good organization, time management, and communication skills

System administration skills for at least one of Windows, MAC OS, or Unix based systems, or equivalent skills in the software development or systems support, with demonstrated potential to gain expertise in other areas

Familiar with software, systems, and component level hardware aspects of supporting changing environments

Demonstrated front-line support skills

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

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More about this job

Responsibilities

The IT Specialist is responsible for managing and supporting computing environments and infrastructure within the Faculty of Arts. They provide direct technical assistance to clients, resolve computing issues, and document work activities effectively.

Requirements

Candidates must hold a university degree in a computing discipline or possess an equivalent combination of education and experience. Strong client service skills, system administration proficiency, and the ability to solve complex technical problems are required.

Skills

Client service
System administration
Windows
Mac OS
Unix
Software development
Systems support
Hardware support
Problem solving
Technical documentation
Time management
Communication skills
Abstract thinking
Infrastructure management
Computing systems

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
System Administration
Windows
Mac OS
Unix
Infrastructure
Client Service
Technical Support
Computing Systems
Hardware
Software
Troubleshooting
Documentation
University of Waterloo
Faculty of Arts
IT Support
Systems Support
Abstract Thinking
Time Management
Professional Development

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