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University of Waterloo

Residence Life Coordinator

Waterloo, ON, Canada

$61,954.88 - $77,443.60 · Full-time

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Job details

Pay: $61,954.88 - $77,443.60
Job type: Full-time
Experience: 1-3 years’ experience in a full-time Student Affairs position, or equivalent
Posting language: English
Posted: Nov 3, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03536

Time Type:

Full time

Employee Group:

Staff

Job Category:

Student and Campus Support

Employment Type:

Temporary

Department:

Campus Housing - Residence Life I

Hiring Range:

$61,954.88 - $77,443.60

Posting Information:
This posting is for an existing vacancy.

Term: 20 months

This position is being offered as a temporary contract.

Job Description:

Primary Purpose

The Residence Life Co-ordinator (RLC) is responsible for ensuring the effective delivery of the student experience within an assigned student residence(s). This position acts as an advisor and support to students living in residence with emphasis placed on a student’s holistic development. The RLC provides leadership to Residence Life Staff (e.g. Dons) in the development of a diverse community based on individual rights, freedoms and responsibilities.

The RLC is part of an interdependent and collaborative team committed to integrating the student voice and connecting research and evaluation to our practice in order to continuously build on our understanding of our students' wants and needs and on our knowledge of how living environments contribute to student success. Our curricular approach facilitates the design and delivery of experiences and services so that students achieve priority developmental and educational outcomes.

Key Accountabilities

Student Support and Case Management

Engages with students who present with a variety of personal and/or transitional challenges related to their integration into the residence community and University setting.

Builds rapport with students within case management portfolio and supports students in connecting to on-campus and/or off-campus resources.

Executes the administration of the conduct process across residences through appropriate application of residence policy and procedures.

Facilitates student conduct processes and management of student issues (example: drug and alcohol infractions, roommate challenges, behavioral issues, etc.).

Facilitates educational conversations, and issues appropriate restorative or educational sanctions, in accordance with the Case Management Strategy.

Leads difficult conversations with students who experience challenges related to mental health, substance use, sexual violence, homesickness, isolation, academic stress, etc.

Responds to various levels of human crisis, such as self-harm, thoughts of suicide, disclosure of sexual violence, anxiety attacks, etc.

Demonstrates knowledge of emergency response procedures; problem solves, uses resources, and acts quickly in difficult situations.

Maintains confidential records of students within case management portfolio using internal database.

Collaborates with Case Support Coordinators to manage complex and critical student cases.

Ensures the rights of individuals as well of the community are upheld through appropriate use of policy and regulation.

Residence Life Coordinator’s supporting the Undergraduate portfolio will assume regular, rotating on call shift with peers and respond to urgent matters accordingly.

Supervision and Human Development

Provides day-to-day guidance, direction, and oversight to 10-18 Residence Life Dons in the development of a positive residence community.

Effectively supervises and supports Residence Life Don Team Leaders by providing day-to-day guidance, direction, and oversight.

Participates in and make decisions regarding the recruitment and training of student-staff positions.

Provides leadership in student-staff meetings and communicates regularly with the Manager, Residence Life with regard to student-staff and student concerns while upholding the confidentiality of the Department, staff and students.

Completes performance evaluations for direct reports and provides ongoing developmental feedback and coaching between evaluations.

Supports student-staff by redirecting individual and community actions or concerns towards restorative and educational initiatives that contribute to an atmosphere of accountability and responsibility.

Role models visibility, availability, and approachability with all staff, student-staff, and students, which includes engaging in evening and weekend responsibilities with the community.

Meets on a biweekly basis with student-staff and supports the execution of weekly team meetings.

Community Development & Program Administration

Contributes to the delivery of Student Development and Residence Experience’s (SDRX) programs and services so that students achieve priority developmental and educational outcomes.

Establishes and promotes a safe and healthy community within their assigned residence area. This includes organizing and prioritizing effective management of student experience operations.

Understands the needs of students in residence and ensures that programming facilitates community engagement across residence.

Provides leadership to all student-staff as they create, execute, and evaluate intentional programs. Ensures Don programs support student needs and student diversity.

Administers a community fund budget for the use of facilitating community building efforts for students and Dons. Submits expense reports for reconciliation purposes.

Oversees the spending of Don community funds and ensures accuracy of their budget reconciliation as required (e.g. twice per term).

Responds to and/or directs student inquiries in a timely manner. This includes forwarding maintenance concerns, facilitating room change requests, and providing referrals to additional campus resources.

Participates in and contributes to an assigned portfolio, which involves planning, executing, and assessing its effectiveness in residence. Assumes responsibility of additional portfolios as assigned by Manager, Residence Life.

Prioritizes consistency of program administration across all residence areas by collaborating and communicating with peers, direct reports, and Manager, Residence Life.

Training and Development

Coordinates the development and delivery of bi-annual student-staff training.

Remains knowledgeable and committed to student development theory and guiding principles within student affairs. Draws on these bodies of knowledge when coaching student-staff and students.

Encourages, organizes, and executes educational and developmental programs within residence to foster an atmosphere of personal development, academic enrichment, and community engagement.

Supports students and student-staff through their transition into the residence community and provides guidance and advisement to individuals for their own enrichment.

Contributes to an atmosphere of team and personal development by leading and supporting team-based initiatives, engaging in team projects, and supporting peers’ projects.

Interdepartmental Collaboration

Liaises with members of the department (e.g. Residence Services, Residence Learning, Residence Hospitality Experience, Maintenance & Security Services, Housing Occupancy & Marketing Services, etc.) and campus (e.g. Special Constable Services, Campus Wellness, Student Success Office, Office of Equity, Diversity, Inclusion & Anti-racism, Athletics, etc.) to facilitate the seamless execution of the student experience within residence.

Provides support to Housing department during regular end of term and start of term operations, including end of term room checks, managing move-in or move-out student issues, and supporting with building lock down processes between terms.

Required Qualifications

Education

Bachelor’s degree or equivalent education and experience

Experience

1-3 years’ experience in a full-time Student Affairs position, or equivalent

Experience supervising direct reports and managing difficult conversations

Experience training/mentoring student staff is required

Experience providing support to persons on matters related to mental health

Knowledge/Skills/Abilities

Proven ability to work autonomously with limited supervision

Demonstrated ability to work in a team-based environment and prioritize consistency

Strong oral and written communication skills

Effective presentation and meeting facilitation skills

Excellent coaching and conflict management skills

Demonstrated ability to remain calm in crisis response and exercise sound judgement

Vulnerable Sector Check required

Emergency First Aid & CPR A required

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

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More about this job

Responsibilities

The Residence Life Coordinator is responsible for the effective delivery of the student experience, including student support, case management, and community development. They also provide leadership and supervision to Residence Life staff while ensuring residence policies and educational outcomes are met.

Requirements

Candidates must hold a bachelor's degree and possess 1-3 years of full-time experience in Student Affairs or a related field. The role requires demonstrated experience in staff supervision, crisis management, and the ability to work in a team-based environment.

Skills

Student support
Case management
Staff supervision
Conflict management
Crisis response
Community development
Program administration
Mentoring
Emergency response
Budget management
Communication
Presentation skills
Coaching
Policy enforcement
Interdepartmental collaboration

Visa sponsorship

Not detected in the job text

Keywords

Residence Life
Student Affairs
Case Management
Student Development
Crisis Response
Staff Supervision
Community Building
Conflict Resolution
Budget Reconciliation
Emergency First Aid
CPR
Vulnerable Sector Check
Higher Education
Student Conduct
Mentorship
Policy Administration
Restorative Justice
Mental Health Support
Team Leadership
Interdepartmental Liaison

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