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Added 7 mins ago
Customer Service Representative
Government of New Brunswick
Perth-Andover, NB
Service New Brunswick is seeking an individual to join the Perth Andover team as a Customer Service Representative.
Added 7 mins ago
AA
commis au pieces
Advance Auto Parts
Saint-Pascal, QC
- Full-time
…the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety…
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M
Business Development Associate
Manulife
Montreal, QC
- Full-time
A passion for learning and growing in the wealth management space.
Added 7 mins ago
Route Service Representative
Cintas
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Grow our existing customer base by upselling and cross-selling additional products and services
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BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations is visible and accessible to staff in order to respond to requests for assistance and guidance when staff encounter complex situations requiring…
Added 7 mins ago
A
Credit Analyst
Altis
Montreal, QC · Greater Montreal Metropolitan Area
- $50,000 to $60,000 CAD / year
- Full-time
…organisation bien établie, dans un environnement dynamique de services aux entreprises (B2B). Relevant du gestionnaire du crédit corporatif, vous serez responsable d’un portefeuille de…
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Manager Facilities Analysis and Technical Services
CAMH
Toronto, ON
- Full-time
…is responsible for the delivery of comprehensive facilities management services, including the safety, security, functionality, and comfort of our occupants. The department also maintains…
Added 22 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Mississauga, ON
- $50,000 to $53,000 CAD / year
- Full-time
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Added 22 mins ago
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Software Developer
Cisco
Vancouver, BC
- Full-time
…delivery pipeline, connecting the systems and teams that make customer onboarding happen reliably and at scale. We're a team of engineers who operate with high autonomy, take end-to-end…
Added 37 mins ago
CD
Fulfillment Associate
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Added 37 mins ago
MS
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Metergy Solutions
Ottawa, ON
- $45,000 to $55,000 CAD / year
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Merchandiser, Hourly Part Time Day Greenlight Requisition
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Cashier, Hourly Part Time Day
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Cashier, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kitchener, ON
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Cashier, Hourly Part Time Flexible Shifts
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Brooklin, ON
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Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
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Logistics Coordinator - Appointment Booking Coordinator role
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…various industries. We specialize in a wide range of logistics services, including Ocean Freight, Air Freight, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo…
Added 52 mins ago
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Desjardins
Quebec, QC · Desjardins Entreprises Québec
- Full-time
…commercial sector with a view to promoting and selling products and services in order to grow the centre’s business. He or she uses his/her technical business knowledge and solid grasp of…
Added 52 mins ago
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Added 52 mins ago
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Full-Time Janitor (12 AM to 8 AM)
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- Full-time
To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
Added 52 mins ago
CS
Part-Time Janitor (4 PM to 12 AM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
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To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
Added 52 mins ago
CS
Part-Time Janitor (12 AM to 8 AM)
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Part-time
To report promptly to management of maintenance & repairs that are necessary throughout the facility by entering in Maintenance Care system;
Added 1 hour ago
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FT Gas Bar Supervisor (Centre Gas RW#25) Saskatoon, SK - Saskatoon Co-op
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- Full-time
To order, receive, price, and display merchandise as assigned by the Gas bar Manager.
Added 1 hour ago
T
District Vice President, New Brunswick
TD
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- Full-time
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Added 1 hour ago
CK
Territory Services Manager - Car Wash
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- Full-time
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University of Waterloo

Student Services Support Coordinator

Stratford, ON, Canada
Digital Media Stratford, Canada

$51,306.48 - $64,133.10 · Full-time

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Job details

Pay: $51,306.48 - $64,133.10
Job type: Full-time
Experience: 1-2 years of experience a front-line customer service facing role.
Posting language: English
Posted: Oct 28, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03447

Time Type:

Full time

Employee Group:

Staff

Job Category:

Student and Campus Support

Employment Type:

Permanent

Department:

Faculty of Arts - Stratford School of Interaction Design and Business - Administration and Recruitment

Hiring Range:

$51,306.48 - $64,133.10

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 5th at 11:59 PM

Job Description:

Primary Purpose

The Student Services Support Coordinator is responsible for providing initial assistance and advice to students seeking academic guidance. The incumbent provides proactive, student-focused, and exceptional front-line academic service, in a variety of formats. This position handles each interaction professionally, effectively, empathetically and in accordance with the University’s values in regards to diversity, accessibility and inclusion.

Key Accountabilities

Provides a comprehensive range of frontline student-centric support including, but not limited to the following:

Triage the nature and complexity of inquiries and determine action to be taken, advising stakeholders as appropriate;

Interpret and apply regulations, procedures and policies for students e.g. enrollment, transfer, appeal processes, course requisites, admissions;

Communicate decisions made by others or by policy, including denials;

Deliver immediate support to students in distress; follow up with appropriate referrals;

Distribute communications to appropriate audiences, which may include print, mass emails to students, staff and faculty;

Ensure that all information posted or available for distribution to students is up-to-date;

Respond to inquiries related to undergraduate teaching in person, over the telephone, and via email or other electronic means;

Explains processes and monitors timelines for instructors e.g. records, illness, grade submissions, Odyssey, Crowdmark etc;

Informs the Academic Administrative Supervisor regularly and frequently of activities and developments within their jurisdiction.

Consults regularly and frequently with the Academic Administrative Supervisor on matters pertaining to the curricular, engagement, and retention functions of the Stratford School and on matters of a sensitive nature.

Leads, executes and monitors all scheduling activities

Manages course scheduling and classroom allocation for the Stratford School;

Monitors the Schedule of Classes, including reserve caps, course enrolments, classroom size vs enrollment total, course time conflicts; solves problems and recommends solutions;

Manages examination scheduling and proctoring, including Accessibility accommodations;

Coordinates grade submissions, grade revisions, and INC processes

Books and organizes meetings and special events related to advising e.g. advisor meetings, orientation lunch, Study Abroad sessions, onboarding events, exchange events, Co-op information sessions.

Provides organizational and logistical support for the GBDA Internship and Co-op recruitment cycles at the Stratford School

Administers and communicates/supports the processes, procedures and programs led by CECA and WatPD Office in order to facilitate the hiring of GBDA students/graduates;

Collaborates with the appropriate CECA representatives to ensure a smooth interview experience for both students and employers, identifying and troubleshooting issues as they arise;

Promotes student/employer communication at the Stratford School for the duration of the matching process and interview weeks;

Manages appropriate interview space at the Stratford School and oversees required setup;

Hosts employers at the Stratford School when appropriate.

Supports the administrative responsibilities of the GBDA study abroad program

Provides support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program through duties that include, but are not limited too;

Planning information sessions and associated events;

Circulating information provided by the Student Success Office, and applicable partners.

*All employees of the University are expected to follow University and departmental health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.

Required Qualifications

Education

Undergraduate degree or combination of equivalent education and experience.

Experience

Administrative experience in an academic setting is preferred.

1-2 years of experience a front-line customer service facing role.

Knowledge/Skills/Abilities

Client Service

Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude.

Ability to meet and communicate service standards, and track client satisfaction.

Ability to deliver denial messages to customers on a regular basis.

Ability to provide crisis support to customers.

Teamwork and Relationship Building

Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions.

Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic positions.

Communication

Proven business-appropriate oral and written communications skills.

Use multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).

Maintains confidentiality and demonstrates a sensitivity to diversity.

Managing Change

Able to adapt to change and champion change efforts.

Demonstrated ability to foresee impact of change and determine what adjustments may be necessary.

Demonstrated ability to use technological solutions to improve processes and communication.

Problem Solving

Able to approach a complex task by breaking it down into component parts, and to use technology to assist breakdown and tracking.

Demonstrated creative and critical thinking skills to explore, make connections, and discover knowledge.

Well-developed analytic and research skills.

Planning and Organization

Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged.

Ability to make reasonable estimates of resource needs to complete projects.

Uses sound methods to plan, track and report work.

Other

Maintain a clear Police Vulnerable Sector Check

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

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More about this job

Responsibilities

The Student Services Support Coordinator provides front-line academic guidance and support to students while managing course scheduling and classroom logistics. They also facilitate recruitment cycles for internships and co-op programs and assist with study abroad administrative tasks.

Requirements

Candidates must possess an undergraduate degree or an equivalent combination of education and experience. The role requires 1-2 years of front-line customer service experience and strong administrative skills within an academic setting.

Skills

Student support
Academic advising
Administrative support
Course scheduling
Conflict resolution
Communication
Data management
Crisis support
Event planning
Relationship building
Problem solving
Time management
Critical thinking
Analytical skills
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Academic Administration
Course Scheduling
Classroom Allocation
Co-op Recruitment
Internship Coordination
Front-line Service
Triage
Academic Advising
Conflict Resolution
Event Coordination
Higher Education
Student Success
Administrative Support
Policy Interpretation
Data Tracking
Crisis Management
Stakeholder Communication
University of Waterloo
GBDA Program

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