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Added 33 mins ago
SM
Unit Assistant, Emergency
Stevenson Memorial Hospital
Alliston, ON
- Internship
There is the expectation that you are available to work weekdays, weekends and all shifts (days, nights, 12 hour shifts)
Added 1 hour ago
S
[26-123] Program Manager - Temporary
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Surrey, BC
- Temporary
Must possess a current Class 5 B.C
Added 1 hour ago
UO
Donor Relations Officer
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
Manages a system to prepare, send and track acknowledgements from the Dean, Director, Chairs, Associate Director and development staff for selected gifts.
Added 1 hour ago
UO
IQC Research Development Officer
University of Waterloo
Waterloo, ON · Quantum-Nano Centre
- Full-time
Work with the IQC leadership (IQC Director’s Office and senior faculty to develop long-term strategic plans for research within the IQC;
Added 1 hour ago
UO
Instructional Support Coordinator
University of Waterloo
Waterloo, ON · William M. Tatham Centre
- Full-time
Ensure the TAs have the required resources to support the course
Added 1 hour ago
UO
Administrative Coordinator
University of Waterloo
Waterloo, ON · Mathematics & Computer
- Full-time
…activities. The AC also works under the direction of the WiM Director to provide strategic and operational support to WiM faculty members, staff and students and oversees and guides co-op…
Added 1 hour ago
UO
Undergraduate Program Coordinator and Advisor
University of Waterloo
Waterloo, ON
- Full-time
…Manager/Officer and is also accountable to the Associate Chair/Director for Undergraduate Studies. In cooperation with the Associate Chair/Director UG, the Undergraduate Program Coordinator…
Added 1 hour ago
UO
Senior Manager, Research Contracts
University of Waterloo
Waterloo, ON
- Full-time
…solving problems that arise, advising and consulting with the Director on key issues, and mentoring other members of the team. The SMRC manages the largest and most complex research…
Added 1 hour ago
UO
International Partnerships Officer
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Under the general direction of the Associate Director, Corporate Research Partnerships as well as working in a team environment, the International Partnerships Officer performs a broad…
Added 1 hour ago
UO
International Delegations Specialist
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Supports the Executive Director in identifying, evaluating and advancing strategic international engagement opportunities.
Added 1 hour ago
UO
Lab Instructor, Bioengineering
University of Waterloo
Waterloo, ON · Douglas Wright Engineering Blg
- Full-time
…engineering wet-labs. Additionally, knowledge of mechanobiology, human physiology and anatomy, tissue-engineering, biomedical design principles, biomedical imaging, environmental chemistry,…
Added 1 hour ago
FT
Academic Advisor - CAF - Fanshawe, Base Borden
Fanshawe Toronto@ILAC
Borden, ON
- Full-time
…leaving early (by faculty) to intervene and provide support and resources that promote retention (i.e. accessing remediation and learning…
Added 1 hour ago
SH
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Neepawa, MB
- Full-time
Under the general supervision of the Health Service Manager and/or Director, and while demonstrating a commitment to the vision, mission, values and strategic priorities of Prairie Mountain…
Added 1 hour ago
SH
Administrative Assistant
Shared Health-Soins Communs
Brandon, MB
- Full-time
In consultation with Human Resources, interprets Collective Agreement, including Doctors Manitoba, if applicable.
Added 1 hour ago
SH
Senior Human Resources Consultant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Shared Health Manitoba is building an outstanding human resources team that will be critical in helping us achieve our organizational vision being the health employer of choice in Canada.…
Added 1 hour ago
Senior Human Resources Consultant
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Winnipeg, MB
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Added 1 hour ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Neepawa, MB
Under the general supervision of the Health Service Manager and/or Director, and while demonstrating a commitment to the vision, mission, values and strategic priorities of Prairie Mountain…
Added 1 hour ago
Administrative Assistant
Winnipeg Regional Health Authority
Brandon, MB
In consultation with Human Resources, interprets Collective Agreement, including Doctors Manitoba, if applicable.
Added 2 hours ago
SM
Project Manager II VITAL Operations
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Toronto, ON
- Temporary
…become one of the most innovative and valuable health data resources in the…
Added 2 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: Child Health and Human Development
Added 2 hours ago
OT
Partenaire d’Affaires en Ressources Humaines / Human Resources Business Partner
OPAL-RT TECHNOLOGIES India Pvt. Ltd.
Montreal, QC
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OPAL-RT Technologies is looking for a Human Resources Business Partner (hybrid mode)
Added 2 hours ago
Corporate Advisor, Planning and Corporate Advisory Services
The Government of Nova Scotia
Halifax, NS
Providing advice and recommendations to the Manager of Planning and Corporate Advisory Services and the Executive Director, Corporate Operations regarding project and divisional planning,…
Added 3 hours ago
SS
Tennis Saskatchewan - Executive Director
Sask Sport
SK · Saskatchewan, Canada
- Full-time
The Executive Director (ED) serves as the chief administrative officer of Tennis Saskatchewan (Tennis Sask) and is responsible for providing strategic leadership, operational management,…
Added 3 hours ago
FS
Security Agent
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
Successful candidates must possess legal work authorization in Canada
Added 3 hours ago
E
Scheduling and Attendance Coordinator (SAC) - Full-Time (FT) - Countryside
Extendicare
Sudbury, ON · Axm - Countryside
- Full-time
the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities

University of Waterloo

Student Services Support Coordinator

Stratford, ON, Canada
Digital Media Stratford, Canada

$51,306.48 - $64,133.10 · Full-time

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Job details

Pay: $51,306.48 - $64,133.10
Job type: Full-time
Experience: 1-2 years of experience a front-line customer service facing role.
Posting language: English
Posted: Oct 28, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03447

Time Type:

Full time

Employee Group:

Staff

Job Category:

Student and Campus Support

Employment Type:

Permanent

Department:

Faculty of Arts - Stratford School of Interaction Design and Business - Administration and Recruitment

Hiring Range:

$51,306.48 - $64,133.10

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 5th at 11:59 PM

Job Description:

Primary Purpose

The Student Services Support Coordinator is responsible for providing initial assistance and advice to students seeking academic guidance. The incumbent provides proactive, student-focused, and exceptional front-line academic service, in a variety of formats. This position handles each interaction professionally, effectively, empathetically and in accordance with the University’s values in regards to diversity, accessibility and inclusion.

Key Accountabilities

Provides a comprehensive range of frontline student-centric support including, but not limited to the following:

Triage the nature and complexity of inquiries and determine action to be taken, advising stakeholders as appropriate;

Interpret and apply regulations, procedures and policies for students e.g. enrollment, transfer, appeal processes, course requisites, admissions;

Communicate decisions made by others or by policy, including denials;

Deliver immediate support to students in distress; follow up with appropriate referrals;

Distribute communications to appropriate audiences, which may include print, mass emails to students, staff and faculty;

Ensure that all information posted or available for distribution to students is up-to-date;

Respond to inquiries related to undergraduate teaching in person, over the telephone, and via email or other electronic means;

Explains processes and monitors timelines for instructors e.g. records, illness, grade submissions, Odyssey, Crowdmark etc;

Informs the Academic Administrative Supervisor regularly and frequently of activities and developments within their jurisdiction.

Consults regularly and frequently with the Academic Administrative Supervisor on matters pertaining to the curricular, engagement, and retention functions of the Stratford School and on matters of a sensitive nature.

Leads, executes and monitors all scheduling activities

Manages course scheduling and classroom allocation for the Stratford School;

Monitors the Schedule of Classes, including reserve caps, course enrolments, classroom size vs enrollment total, course time conflicts; solves problems and recommends solutions;

Manages examination scheduling and proctoring, including Accessibility accommodations;

Coordinates grade submissions, grade revisions, and INC processes

Books and organizes meetings and special events related to advising e.g. advisor meetings, orientation lunch, Study Abroad sessions, onboarding events, exchange events, Co-op information sessions.

Provides organizational and logistical support for the GBDA Internship and Co-op recruitment cycles at the Stratford School

Administers and communicates/supports the processes, procedures and programs led by CECA and WatPD Office in order to facilitate the hiring of GBDA students/graduates;

Collaborates with the appropriate CECA representatives to ensure a smooth interview experience for both students and employers, identifying and troubleshooting issues as they arise;

Promotes student/employer communication at the Stratford School for the duration of the matching process and interview weeks;

Manages appropriate interview space at the Stratford School and oversees required setup;

Hosts employers at the Stratford School when appropriate.

Supports the administrative responsibilities of the GBDA study abroad program

Provides support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program through duties that include, but are not limited too;

Planning information sessions and associated events;

Circulating information provided by the Student Success Office, and applicable partners.

*All employees of the University are expected to follow University and departmental health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.

Required Qualifications

Education

Undergraduate degree or combination of equivalent education and experience.

Experience

Administrative experience in an academic setting is preferred.

1-2 years of experience a front-line customer service facing role.

Knowledge/Skills/Abilities

Client Service

Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude.

Ability to meet and communicate service standards, and track client satisfaction.

Ability to deliver denial messages to customers on a regular basis.

Ability to provide crisis support to customers.

Teamwork and Relationship Building

Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions.

Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic positions.

Communication

Proven business-appropriate oral and written communications skills.

Use multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).

Maintains confidentiality and demonstrates a sensitivity to diversity.

Managing Change

Able to adapt to change and champion change efforts.

Demonstrated ability to foresee impact of change and determine what adjustments may be necessary.

Demonstrated ability to use technological solutions to improve processes and communication.

Problem Solving

Able to approach a complex task by breaking it down into component parts, and to use technology to assist breakdown and tracking.

Demonstrated creative and critical thinking skills to explore, make connections, and discover knowledge.

Well-developed analytic and research skills.

Planning and Organization

Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged.

Ability to make reasonable estimates of resource needs to complete projects.

Uses sound methods to plan, track and report work.

Other

Maintain a clear Police Vulnerable Sector Check

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

Apply on uwaterloo.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Student Services Support Coordinator provides front-line academic guidance and support to students while managing course scheduling and classroom logistics. They also facilitate recruitment cycles for internships and co-op programs and assist with study abroad administrative tasks.

Requirements

Candidates must possess an undergraduate degree or an equivalent combination of education and experience. The role requires 1-2 years of front-line customer service experience and strong administrative skills within an academic setting.

Skills

Student support
Academic advising
Administrative support
Course scheduling
Conflict resolution
Communication
Data management
Crisis support
Event planning
Relationship building
Problem solving
Time management
Critical thinking
Analytical skills
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Academic Administration
Course Scheduling
Classroom Allocation
Co-op Recruitment
Internship Coordination
Front-line Service
Triage
Academic Advising
Conflict Resolution
Event Coordination
Higher Education
Student Success
Administrative Support
Policy Interpretation
Data Tracking
Crisis Management
Stakeholder Communication
University of Waterloo
GBDA Program

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Work requirements

Jobs in Canada