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Added 3 hours ago
TC
Assistant Store Manager Winners Swift Current
TJX Canada – Winners, Marshalls, HomeSense
Swift Current, SK
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Our comprehensive training and development programs provide you with the tools and resources to expand your skills.
Added 4 hours ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Joliette, QC
- Full-time
Added 4 hours ago
WC
(CAN) Leader d’équipe, marchandise générale
Walmart Canada
Longueuil, QC
- Contract
Added 5 hours ago
LC
Store Administrator, Hourly Part Time Day
Loblaw Companies Limited
Victoria, BC
- Part-time
Identify any discrepancies between invoice cost and purchase order amounts and action the discrepancies above the prescribed threshold with Associate, FSM and/or vendor.
Added 5 hours ago
LC
Front Store Supervisor, Hourly Full Time Evening
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 5 hours ago
LC
Front Store Supervisor, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 5 hours ago
TH
Senior Scientist & Program Head, DSCB Research Program
The Hospital for Sick Children
Toronto, ON
- Full-time
…fundamental discovery, from uncovering molecular mechanisms of human development to innovating new disease models, and translates these insights into precision therapies for pediatric…
Added 5 hours ago
SH
Assistant Manager II
Sunglass Hut
Vaughan, ON
- Full-time
Added 5 hours ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
…architecture, data design, and cross-module standards for Workday Human Capital Management, Payroll and Financial Management. Working with the Enterprise Systems Associate Director and…
Added 5 hours ago
UO
Student Services Support Coordinator
University of Waterloo
Stratford, ON · Digital Media Stratford
- Full-time
Provides support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program through duties that include, but are not limited too;
Added 5 hours ago
UO
Admissions Coordinator
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
Added 5 hours ago
UO
Senior Labour Relations Consultant
University of Waterloo
Waterloo, ON · Ira G. Needles Hall
- Full-time
A certification in Human Resources or Industrial Relations.
Added 7 hours ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Orangeville, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 8 hours ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Coquitlam, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 9 hours ago
HN
Production Manager
Hartmann North America
Brantford, ON
- $115,000 to $135,000 CAD / year
- Full-time
Union & Associate Relations: Maintain positive labour relations and ensure compliance with the collective agreement. Encourage open communication and engagement to build trust and resolve…
Added 9 hours ago
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Le Représentant des Ventes en Location/Rental Sales Associate
Ryder System, Inc.
Montreal, QC
- Full-time
Added 9 hours ago
I-
Employment Specialist
ISSofBC - Immigrant Services Society of BC
BC · British Columbia, Canada
- Full-time
Reporting to the WorkBC Senior Manager and Associate Program Director – WorkBC Kamloops, assists eligible job seekers who are employed or underemployed, to achieve labour market attachment…
Added 10 hours ago
WC
(CAN) Produce Team Lead
Walmart Canada
Brampton, ON
- Contract
Added 10 hours ago
WC
(CAN) Digital Fulfillment Team Lead
Walmart Canada
Montreal, QC
- Full-time
Added 10 hours ago
WC
(CAN) Leader d’équipe, traitement des commandes numériques
Walmart Canada
Pointe-Claire, QC
- Full-time
Added 10 hours ago
UO
Accessibility Advisor
University of Victoria
Victoria, BC
- Full-time
compliance with the BC Human Rights Code, the Ministry of Advanced Education, and University policy
Added 11 hours ago
WC
(CAN) Specialist, People (Calgary/Rocky View) 6 Month Contract
Walmart Canada
Calgary, AB
- Contract
…coordinates new hire orientations. A strong focus is placed on associate relations and policy and procedure…
Added 11 hours ago
CS
Store Manager - Diesel Yorkdale
CALZATURIFICIO STEPHEN S.R.L.
Toronto, ON
- Full-time
Partner with visual associate to effectively manage merchandising to achieve maximized sales.
Added 11 hours ago
N(
Director, Employee and Labour Relations
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Associate Vice President, Human Resources, the Director, Employee & Labour Relations is a member of the HR Leadership Team and leads an institution-facing Employee & Labour…
Added 11 hours ago
N(
Director, Organizational Development Services
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Reporting to the Associate Vice President, Human Resources, the Director, Organizational Development Services, is a member of the HR Leadership Team and provides leadership for an…

University of Waterloo

Student Services Support Coordinator

Stratford, ON, Canada
Digital Media Stratford, Canada

$51,306.48 - $64,133.10 · Full-time

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Job details

Pay: $51,306.48 - $64,133.10
Job type: Full-time
Experience: 1-2 years of experience a front-line customer service facing role.
Posting language: English
Posted: Oct 28, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03447

Time Type:

Full time

Employee Group:

Staff

Job Category:

Student and Campus Support

Employment Type:

Permanent

Department:

Faculty of Arts - Stratford School of Interaction Design and Business - Administration and Recruitment

Hiring Range:

$51,306.48 - $64,133.10

Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is November 5th at 11:59 PM

Job Description:

Primary Purpose

The Student Services Support Coordinator is responsible for providing initial assistance and advice to students seeking academic guidance. The incumbent provides proactive, student-focused, and exceptional front-line academic service, in a variety of formats. This position handles each interaction professionally, effectively, empathetically and in accordance with the University’s values in regards to diversity, accessibility and inclusion.

Key Accountabilities

Provides a comprehensive range of frontline student-centric support including, but not limited to the following:

Triage the nature and complexity of inquiries and determine action to be taken, advising stakeholders as appropriate;

Interpret and apply regulations, procedures and policies for students e.g. enrollment, transfer, appeal processes, course requisites, admissions;

Communicate decisions made by others or by policy, including denials;

Deliver immediate support to students in distress; follow up with appropriate referrals;

Distribute communications to appropriate audiences, which may include print, mass emails to students, staff and faculty;

Ensure that all information posted or available for distribution to students is up-to-date;

Respond to inquiries related to undergraduate teaching in person, over the telephone, and via email or other electronic means;

Explains processes and monitors timelines for instructors e.g. records, illness, grade submissions, Odyssey, Crowdmark etc;

Informs the Academic Administrative Supervisor regularly and frequently of activities and developments within their jurisdiction.

Consults regularly and frequently with the Academic Administrative Supervisor on matters pertaining to the curricular, engagement, and retention functions of the Stratford School and on matters of a sensitive nature.

Leads, executes and monitors all scheduling activities

Manages course scheduling and classroom allocation for the Stratford School;

Monitors the Schedule of Classes, including reserve caps, course enrolments, classroom size vs enrollment total, course time conflicts; solves problems and recommends solutions;

Manages examination scheduling and proctoring, including Accessibility accommodations;

Coordinates grade submissions, grade revisions, and INC processes

Books and organizes meetings and special events related to advising e.g. advisor meetings, orientation lunch, Study Abroad sessions, onboarding events, exchange events, Co-op information sessions.

Provides organizational and logistical support for the GBDA Internship and Co-op recruitment cycles at the Stratford School

Administers and communicates/supports the processes, procedures and programs led by CECA and WatPD Office in order to facilitate the hiring of GBDA students/graduates;

Collaborates with the appropriate CECA representatives to ensure a smooth interview experience for both students and employers, identifying and troubleshooting issues as they arise;

Promotes student/employer communication at the Stratford School for the duration of the matching process and interview weeks;

Manages appropriate interview space at the Stratford School and oversees required setup;

Hosts employers at the Stratford School when appropriate.

Supports the administrative responsibilities of the GBDA study abroad program

Provides support to the Associate Director, Undergraduate, in facilitating the GBDA study abroad program through duties that include, but are not limited too;

Planning information sessions and associated events;

Circulating information provided by the Student Success Office, and applicable partners.

*All employees of the University are expected to follow University and departmental health and safety policy, procedures and work practices at all times. Employees are also responsible for the completion of all health and safety training, as assigned. Employees with staff supervision and/or management responsibilities will ensure that assigned staff abide by the above, and actively identify, assess and correct health and safety hazards, as required.

Required Qualifications

Education

Undergraduate degree or combination of equivalent education and experience.

Experience

Administrative experience in an academic setting is preferred.

1-2 years of experience a front-line customer service facing role.

Knowledge/Skills/Abilities

Client Service

Ability to respond to customer needs in a timely, professional, helpful and courteous manner regardless of customer attitude.

Ability to meet and communicate service standards, and track client satisfaction.

Ability to deliver denial messages to customers on a regular basis.

Ability to provide crisis support to customers.

Teamwork and Relationship Building

Resolve conflict actively and constructively, engaging in difficult conversations to find collaborative solutions.

Excellent human relation skills including the ability to develop and maintain constructive relationships with individuals in academic positions.

Communication

Proven business-appropriate oral and written communications skills.

Use multiple channels or means to communicate important messages (e.g., memos, newsletters, meetings, electronic mail).

Maintains confidentiality and demonstrates a sensitivity to diversity.

Managing Change

Able to adapt to change and champion change efforts.

Demonstrated ability to foresee impact of change and determine what adjustments may be necessary.

Demonstrated ability to use technological solutions to improve processes and communication.

Problem Solving

Able to approach a complex task by breaking it down into component parts, and to use technology to assist breakdown and tracking.

Demonstrated creative and critical thinking skills to explore, make connections, and discover knowledge.

Well-developed analytic and research skills.

Planning and Organization

Ability to take ownership for projects of duration of several months; use good independent judgment when priorities are challenged.

Ability to make reasonable estimates of resource needs to complete projects.

Uses sound methods to plan, track and report work.

Other

Maintain a clear Police Vulnerable Sector Check

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

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More about this job

Responsibilities

The Student Services Support Coordinator provides front-line academic guidance and support to students while managing course scheduling and classroom logistics. They also facilitate recruitment cycles for internships and co-op programs and assist with study abroad administrative tasks.

Requirements

Candidates must possess an undergraduate degree or an equivalent combination of education and experience. The role requires 1-2 years of front-line customer service experience and strong administrative skills within an academic setting.

Skills

Student support
Academic advising
Administrative support
Course scheduling
Conflict resolution
Communication
Data management
Crisis support
Event planning
Relationship building
Problem solving
Time management
Critical thinking
Analytical skills
Record keeping

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Academic Administration
Course Scheduling
Classroom Allocation
Co-op Recruitment
Internship Coordination
Front-line Service
Triage
Academic Advising
Conflict Resolution
Event Coordination
Higher Education
Student Success
Administrative Support
Policy Interpretation
Data Tracking
Crisis Management
Stakeholder Communication
University of Waterloo
GBDA Program

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