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Added 24 mins ago
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UO
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University of Waterloo

Systems Operations Specialist

Waterloo, ON, Canada
Ira G. Needles Hall, Canada

Full-time

Apply on uwaterloo.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2 years of experience working with student information systems, preferably PeopleSoft Campus Solutions
Posting language: English
Posted: Nov 11, 2026

Original job description

At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2026-03893

Time Type:

Full time

Employee Group:

Staff

Job Category:

IT Support

Employment Type:

Temporary

Department:

Office of the Registrar - Records Communications

Hiring Range:

Posting Information:
This posting is for an existing vacancy.

Term: 16 months

This position is being offered as a Secondment or contract opportunity.

The internal posting deadline for this position is November 19th, 2026, at 11:59PM.

This is a Career Path position. The final level will be determined based on demonstrated skills and experience.

Anticipated hiring ranges:

USG - $56,494-$70,617
USG - $61,954 -$77,443

Job Description:

Primary Purpose

Systems Operations Specialists (Specialists) are responsible for systems support through production work. This position is the intermediary between Business Systems Analysts and Records Assistants/Admissions Assistants, providing processing support, specialized coding, and query support.

Key Accountabilities

Production and Processing Support

Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and campus partners

Responsible for scheduling, maintenance, and support for regular data interfaces with other campus enterprise systems (e.g., WaterlooWorks, Learn, Watcard, Faculty systems, data warehouse, etc.); as well as external systems (e.g., ONCAT, eCampusOntario)

Ongoing maintenance of catalog; coding Senate-approved changes to courses, academic plans, and policies

Generation of queries and reports for distribution to registrarial staff, faculties and departments

Identifies interface errors to Supervisor

Collaborates with IST to resolve systems issues

Supports Undergraduate Calendar maintenance processes, including oversight of the preface notes, course index page, and making the courses go live

Supports Records & Systems Team processes such as term activation, appointment coding, academic progression, etc.

Assists the Records Systems team during system upgrades and participates in assessing system enhancements; when assigned to a project, duties may include:

Provides testing support

Collects user requirements;

Reviews business system design proposals.

Creates and maintains enrolment requisites to manage access to classes

Determines best practice and documents guidelines for AA coding (including the use of course lists, requirements and requirement groups)

Support Grade Point Average calculations during the AP process

Acting as a resource regarding complex enrolment issues; analyzes and resolves requisite issues

Training and Documentation

Documenting operational business processes and procedures

Support for training in specialty of portfolio

Act as a resource for Records team, and Systems Analysts

Analyzing, reviewing, and maintaining the student information system documentation

Provides coding advice and processing updates to the Records/Admissions Team

The Operations Specialist portfolio will be comprised of a combination of the following activities:

Records Interfaces

Class enrolment, academic progression and degree audit, convocation processes

Milestone coding (WHMIS, English Language Proficiency, Co-operative Work Terms and Work Reports, etc.)

Manage grade submission at end of each term, including system/technical support for faculty and staff related to the grade upload process (both undergrad and grad); generation of grade rosters

Responsible for Academic Advisement template coding (course lists that underpin Grade Point Average calculations (GPA), Academic Progression (AP), and Academic Advisement (AA) rules)

Coordinate collection of AA requirement modifications as well as leadership of AA rule maintenance for all Faculty programs and plans

Setup and maintain GPA rules

Generation of Class Permission Numbers and distribution to Faculties

Processes CECS interface files to the Student Administration System including synchronization of data between the two systems

Responsible for maintenance of automated nightly processes

Accountable for all activities, setup, and coding related to Convocation, including diploma production, program preparation, database maintenance, and collaborating with and providing data to campus partners (Senate, Community Relations, etc.)

Records Catalog

Responsible for managing course revisions in the student information system; coding, updating, and maintaining all approved courses, course additions, modifications, and inactivation's, and calendar software

Support Senate minutes and policy research

Review Faculty plans as available for program/plan modifications and provide advice and guidance; review submissions prior to Senate Undergraduate Council (SUC) meetings and reports errors/issues to appropriate contacts

Report deviations from normal conventions to Supervisor

Other

May be called on to support exam, convocation and other Registrarial event support
Performs other duties and assists with special projects as assigned

Qualifications

Post-Secondary education and/or a suitable combination of education and work experience in post-secondary environment
2 years of experience working with student information systems, preferably PeopleSoft Campus Solutions

Experience working in a deadline driven environment and proven experience and ability in managing multiple tasks that require attention to detail, accuracy, consistency
Proven organizational, analytical, communication, and problem-solving abilities

Ability to work with many different people with competing priorities

Intermediate skill level working with Microsoft Office suite, including Access database proficiency

In-depth knowledge of university structure, policies and procedures related to the maintenance of undergraduate student records is essential

Ability to understand and respond to complex problems

Must have excellent organizational, customer service, and communication (oral and written) skills

Proven ability to work in a team-focused environment

Demonstrated ability to manage concurrent projects involving shifting deadlines and priorities

A continuous improvement mindset and an exceptional customer service focus are critical for success along with exceptionally strong attention to detail and problem-solving skills.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.

Apply on uwaterloo.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Systems Operations Specialist manages daily data feeds, system interfaces, and academic record maintenance within the Registrar's Office. They also provide technical support for system upgrades, testing, and the generation of complex queries and reports.

Requirements

Candidates must have post-secondary education and at least two years of experience working with student information systems, preferably PeopleSoft. Strong analytical, organizational, and communication skills are required to manage multiple priorities in a deadline-driven environment.

Skills

Systems support
Data management
PeopleSoft Campus Solutions
Query generation
Reporting
Technical training
Academic records maintenance
Problem-solving
Analytical skills
Microsoft Office
Access database
Communication
Customer service
Project coordination

Visa sponsorship

Not detected in the job text

Keywords

Systems Operations
Registrar
PeopleSoft
Campus Solutions
Data Feeds
WaterlooWorks
Academic Advisement
Grade Point Average
Convocation
Database Maintenance
Business Systems
Undergraduate Calendar
Senate
Interface Errors
Enrolment
Microsoft Office
Access
Student Information System
Technical Support
Process Documentation
Data Warehouse
Academic Progression
Degree Audit
Milestone Coding
Continuous Improvement

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Work requirements

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