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Upper Canada College

Admission Assistant, Operations & Experience

Toronto, ON, Canada

$46,352 to $60,837 CAD / year · Full-time

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Job details

Pay: $46,352 to $60,837 CAD / year
Job type: Full-time
Apply by: Nov 26, 2026
Experience: Minimum 2 years of administrative, reception, or customer-facing experience (experience in an independent school or educational setting is an asset);
Posting language: English
Posted: Oct 27, 2026

Original job description

Employment Terms: Full Time, Permanent

Start date: January December 2027

With a commitment to equity and fairness, students learn that what makes us different as individuals makes us stronger as a community. A rigorous academic program is supported by accomplished faculty, exceptional co-curricular programming, and state-of-the-art facilities. The UCC experience is underpinned by five core values: learning, pluralism, service, community, and wellbeing. Among its strategic goals is UCC’s ambition to become more diverse and inclusive. This is supported by a recognition that no learning community is whole without the inclusion and amplification of multiple voices; UCC is committed to fostering belonging, striving for justice and peace among all people, and addressing systemic and structural forms of oppression.

We are looking for an enthusiastic, customer relational, and adaptable individual who will serve as a primary point of contact for families applying to the College, delivering exceptional customer service while keeping admissions databases and office workflows running smoothly. Combining warm family engagement with efficient workflows and digital file management, this role ensures every prospective family has a seamless experience from their initial inquiry through enrollment.

Key Responsibilities And Tasks

Prospective Family Engagement & Hospitality

Serve as a primary, welcoming representative of the College, delivering high-touch hospitality across digital, phone, and in-person interactions;
Manage central admissions inquiry channels (email, phone, and prospective family portals), delivering timely, accurate, and professional responses across the applicant lifecycle;
Maintain a professional, welcoming front-office environment aligned with College brand and hospitality standards.

Admission Systems Administration & Data Management

Process applications and maintain accurate, up-to-date candidate files and CRM data;
Perform data entry, age verification, and document verification via Blackbaud Enrollment Management;
Assist applicants with account troubleshooting and system navigation;
Maintain accurate status tags in Blackbaud to ensure applicants are moving through each pipeline stage;
Schedule candidate/family interviews, assessments, and visits;
Assist with applicant assessments, including report card evaluations and observations during testing sessions;
Coordinate logistics and organization for applicant assessment visits;
Assist with administrative duties pertaining to the Lang National Scholarship.

Campus Tour & Events Support

Conduct campus tours and support weekly tour logistics, including coordinating student and parent ambassadors;
Assist with planning, logistics, and execution of admissions events (e.g., Open Houses, Last Look, New to Blue);
Represent the College at external school and educational fairs (e.g., Our Kids);
Support extended hours and weekend work required for admissions events.

Onboarding & Student Transition

Coordinate with faculty, staff, and Senior Admission Counselors to ensure seamless onboarding for newly admitted students;
Collect and transition essential student records (e.g., OSRs), medical forms, and enrollment documents;
Collect and verify international student documentation or study permits where applicable;
Assist with onboarding initiatives, such as summer reading distributions and departmental placements.
Admissions Marketing & Communications
Prepare, proofread, stock, and distribute admissions packages and marketing collateral;
Liaise with the Marketing & Communications (MARCOM) team to keep admission webpages accurate and updated;
Coordinate the preparation, printing, and delivery of official offer packages on offer release days.

Office Operations & Administrative Support

Manage daily office operations, including supply replenishment, room bookings, and mail routing;
Provide administrative support to the VP of Enrollment Management and team (expense reports, calendaring, travel, and data entry);
Provide backup support for other administrative assistants and front-desk staff across Preparatory and Upper Schools;
Cross-train team members to maintain coverage during peak seasons, vacations, and absences;
Serve as a mentor for IB continuum projects (e.g., PYP Exhibition, Personal Project, Extended Essay), as assigned.

Job Requirements

Experience, Knowledge and Competencies:

Post-secondary degree or diploma preferred (or equivalent practical experience);
Minimum 2 years of administrative, reception, or customer-facing experience (experience in an independent school or educational setting is an asset);
Understanding of, and commitment to, independent school education and all-boys education;
Proficiency with Google Workspace (Docs, Sheets, Drive, Calendar) and other cloud based office tools;
Familiarity with Blackbaud Enrollment Management System (EMS) or similar school CRM databases is a strong asset;
Solid understanding of client relationship management, phone etiquette, and front-desk hospitality standards;
Clear understanding of the College's mission, vision, values, and traditions, with the ability to convey them authentically to prospective families;
Demonstrated ability to leverage AI tools to enhance efficiency, streamline workload, and support administrative processes; interest or experience in overseeing AI agents and a strong commitment to the ethical use of AI;
Ability to manage competing priorities, maintain high attention to detail, and meet deadlines in a fast-paced environment with frequent interruptions;
Ability to handle sensitive conversations, parent anxiety, or admissions disappointment with empathy, composure, and diplomacy.

What We Offer

At UCC, we believe in supporting the whole person. We offer a highly competitive total rewards package designed to support your professional growth, personal well-being, and every stage of your life journey:

Comprehensive Health & Life-Stage Support: Robust medical, dental, and vision coverage, health care and lifestyle spending accounts, and dedicated support for various life stages - including a progressive menopause policy, hormonal health supports, and 24/7 access to our Employee & Family Assistance Program (EFAP).
Generous Time Off & Balance: Enjoy additional paid time off during school-calendar breaks (including winter holiday, midterm breaks, and March Break), generous vacation allotment, paid volunteer time, and the unique opportunity for self-funded sabbaticals.
Financial Security: A competitive salary ranges, a generous UCC-matched RRP program for staff, and parental leave top-ups.
Unparalleled Professional Growth: Robust funding for external workshops, conferences, and networking, alongside access to UCC’s custom leadership development program and visiting global experts.
A Vibrant, Pluralistic Community: Access to employee-resource groups, cultural celebrations, multi-faith spaces, and collaborative book clubs focused on equity and anti-oppression.
Beautiful Campus Amenities: Work on a stunning midtown Toronto campus with free parking, and enjoy employee access to exceptional libraries, green spaces, and state-of-the-art athletic facilities (including fitness rooms, an indoor pool, and tennis/pickleball courts).

About UCC

Upper Canada College (UCC) is focused on making the world a more just and inclusive place through dialogue and teamwork. With a commitment to equity and fairness, students learn that what makes us different as individuals makes us stronger as a community. A rigorous academic program is supported by accomplished faculty, exceptional co-curricular programming, and state-of-the-art facilities.

The UCC experience is underpinned by five core values: learning, pluralism, service, community, and well-being. Among its strategic goals is UCC’s ambition to become more diverse and inclusive. This is supported by a recognition that no learning community is whole without the inclusion and amplification of multiple voices; UCC is committed to fostering belonging, striving for justice and peace among all people, and addressing systemic and structural forms of oppression.

UCC is an Equal Opportunity Employer and values diversity, encouraging applications from all qualified individuals including women, Indigenous Peoples, persons with disabilities, 2SLGBTQIA+ and historically marginalized persons. UCC embraces pluralism – celebrating differences, cherishing similarities, and giving voice to multiple perspectives.

This position is an existing vacancy. Compensation is based on qualifications and experience. The range for the position is $46,352-$60,837.

Please apply on ADP by Monday November 9th, 2026. We thank all candidates in advance; however, we will contact only those selected for an interview. Artificial intelligence tools may be used at certain stages of the recruitment and selection process. As a condition of employment, a current Vulnerable Sector Screening Police Record Check is required.

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More about this job

Responsibilities

Serve as a welcoming primary contact for prospective families, manage admissions inquiries and applicant records, and coordinate interviews, assessments, tours, and events. Support student onboarding, admissions communications, office operations, and administrative needs for the enrollment management team.

Requirements

A post-secondary degree or diploma is preferred, along with at least two years of administrative, reception, or customer-facing experience. Candidates should be proficient with Google Workspace, demonstrate strong organization and hospitality skills, handle sensitive conversations with empathy, and be comfortable using AI tools responsibly; Blackbaud or similar school CRM experience is an asset.

Skills

Customer Service
Family Engagement
Admissions Administration
Database Management
Data Entry
Document Verification
Google Workspace
Scheduling
Event Coordination
Campus Tours
Written And Verbal Communication
Attention To Detail
Time Management
Conflict Resolution
Ethical Use Of AI

Benefits

Medical, Dental, And Vision Coverage
Health Care And Lifestyle Spending Accounts
Employee And Family Assistance Program
Paid Time Off During School-Calendar Breaks
Vacation
Paid Volunteer Time
Self-Funded Sabbaticals
UCC-Matched Retirement Plan
Parental Leave Top-Ups
Professional Development Funding
Employee Resource Groups
Free Parking
Access To Libraries, Green Spaces, And Athletic Facilities

Visa sponsorship

Not detected in the job text

Keywords

Admissions
Enrollment Management
Google Workspace
Google Docs
Google Sheets
Google Drive
Google Calendar
Data Entry
Applicant Records
Document Verification
Age Verification
Family Engagement
Front-Desk Hospitality
Interview Scheduling
Applicant Assessments
Campus Tours
Event Coordination
Student Onboarding
International Student Documentation
Admissions Marketing
Offer Packages
Office Operations
Expense Reports
AI Tools
AI Agents
Ethical AI
Independent School Education
Vulnerable Sector Screening

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