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WC
(CAN) Customer Service Manager
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- $15 CAD / hour
- Full-time
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Upper Canada Soap

Amazon Sales & Marketplace Manager

Mississauga, ON, Canada

Salary range: $70,000 -$95,000 · Full-time

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Job details

Pay: Salary range: $70,000 -$95,000
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

ABOUT US:

At Upper Canada Soap, we’ve been creating innovative bath, beauty, and lifestyle products for over 55 years. With beloved brands like MasqueBAR, Vintage Cosmetic, Erase Your Face, Danielle Beauty, and Yes Studio, our products are sold worldwide across major retailers and marketplaces. We’re passionate about building brands that excite customers, and Amazon is a critical channel for our next phase of growth.

We are looking for an experienced Amazon & E-commerce Sales Specialist who has been employed at Amazon and brings a strong understanding of the company’s internal processes, systems, and marketplace operations. The ideal candidate will have deep, hands-on experience with Amazon’s 1P Vendor Central business, as growing our 1P business is an immediate strategic priority. Experience with Seller Central, 3P is also valuable.

YOUR ROLE IN THE COMPANY:

In this role, you will own the Amazon business across North America and the UK, with direct accountability for Amazon strategy, sales performance, profitability, and overall channel growth. Your primary focus will be growing our 1P Vendor Central business while also supporting our 3P Seller Central operations.

Drawing on your experience from within Amazon, you will develop and execute the Amazon strategy, navigate backend processes, optimize marketplace operations, and identify opportunities to drive sustainable sales and profitability.

You will manage the full lifecycle of our Amazon presence, including product setup, SKU launches, PDP optimization, advertising, inventory planning, compliance, reporting, and P&L performance. You will be accountable for translating Amazon strategy into measurable business results.

AS WELL AS:

Amazon 1P & 3P Account Management

· Manage the company’s Amazon business across Vendor Central (1P) and Seller Central (3P), applying prior Amazon experience to navigate platform processes and requirements.

· Oversee item setup, catalogue and content updates, pricing, inventory coordination, compliance, and account maintenance.

· Resolve account health, listing, suppression, compliance, chargeback, shortage, deduction, and other operational issues through case management and escalation.

· Identify process improvements and stay current on Amazon policies, tools, and marketplace opportunities.

Sales, Profitability & Growth

· Own Amazon sales performance and contribute to revenue, margin, and profitability targets.

· Analyze sales, traffic, conversion, advertising, inventory, and profitability data to identify growth opportunities.

· Develop and execute plans for priority brands, categories, SKUs, launches, promotions, and seasonal events.

· Monitor pricing, competition, and marketplace trends; report on revenue, margin, ROAS, ACOS/TACOS, conversion, inventory health, and rankings.

· Recommend actions based on how Amazon’s marketplace and product systems operate.

Listings, Content & Advertising

· Manage and optimize product detail pages across the assortment, including launches and listing refreshes.

· Create and improve SEO-focused titles, bullets, descriptions, backend keywords, A+ content, imagery, and product claims in line with Amazon standards and brand guidelines.

· Use keyword research, customer insights, and performance data to improve visibility, conversion, and customer experience.

· Plan and optimize Sponsored Products, Sponsored Brands, Sponsored Brands Video, and Sponsored Display campaigns. Manage budgets, bids, keywords, targeting, and structure to support profitable growth.

· Recommend and manage advertising and promotional opportunities; report results and next steps.

Inventory, Operations & Expansion

· Forecast inventory needs using sales trends, advertising, promotions, seasonality, and launch plans.

· Partner with supply chain and logistics teams on replenishment, shipments, FBA inventory, sell-through, stranded inventory, and inventory health.

· Help ensure packaging, labeling, compliance, and fulfilment requirements are met; flag risks to sales and operations.

· Assess growth opportunities on Walmart.com, TikTok Shop, and other relevant marketplaces based on potential, operational fit, and profitability.

Partnerships & Collaboration

· Manage relationships with Amazon, marketplace partners, agencies, and service providers, including Front Row and Sol Retail where applicable.

· Work with marketing, creative, product, operations, logistics, finance, and leadership teams to deliver marketplace plans.

· Serve as an internal Amazon subject matter expert and clearly communicate processes, opportunities, risks, results, and recommendations.

OUR IDEAL CANDIDATE:

· Previous employment at Amazon is required.

· 2–4+ years of hands-on Vendor Central experience is strongly preferred, including account management, forecasting, inventory planning, compliance, and growth.

· Proven experience contributing to Amazon strategy, sales, profitability, and operational performance.

· Experience with Amazon PPC, listing optimization, SEO, keyword research, PDP and A+ content, and conversion improvement.

· Familiarity with cases, account health, listing issues, chargebacks, shortages, deductions, and inventory problems.

· Strong analytical, Excel, reporting, and written communication skills; able to turn data into practical action plans and create SEO-focused product copy.

· Experience with Sellerboard, Jungle Scout, Helium 10, DataHawk, Keepa, or similar tools.

WHAT YOU’LL NEED TO SUCCEED:

· Amazon expertise: Understand Amazon’s systems, workflows, requirements, and the differences between 1P and 3P.

· Commercial focus: Grow sales while protecting margin and profitability, with accountability for results.

· Analytical and creative thinking: Use data to improve listings, advertising, content, and sales strategy.

· Operational discipline: Manage details and resolve account, inventory, compliance, and financial issues with accuracy and urgency.

· Ownership and adaptability: Act proactively, test and learn, and respond to marketplace changes.

· Collaboration: Work effectively across teams and explain Amazon processes clearly to colleagues and partners.

WHAT TO EXPECT AT OUR OFFICES:

· Work alongside a passionate and supportive team that values creativity, innovation, and teamwork.

· Experience a fast-paced, entrepreneurial setting where no two days are the same, and new ideas are always welcome.

· Support from Marketing, Social Media, and Product teams who are just as passionate as you are about building brands people love.

WHY YOU’LL WANT TO JOIN OUR TEAM:

· Health, Dental, Vision and Employee Assistance Plan (EAP) benefits

· Hybrid work schedule -in person to start.

· Product discounts and Corporate discounts

· Supportive team environment

· A growing industry

Salary range: $70,000 -$95,000

We value the unique skills and experiences that each individual brings to our team and welcome all interested candidates to apply. We strongly encourage applications from members of equity-deserving communities, including Indigenous, Black, racialized individuals, women, people with disabilities, and those with diverse gender identities, expressions, and sexual orientations. We are committed to providing reasonable accommodations to applicants upon request.

Thank you for your interest in joining our team. Please note that only candidates selected for further consideration will be contacted.

Apply About employer

More about this job

Responsibilities

Own Amazon sales and marketplace operations across North America and the UK, with a primary focus on growing the Vendor Central business and supporting Seller Central. Manage listings, advertising, inventory, compliance, account issues, reporting, and profitability while coordinating with internal teams and marketplace partners.

Requirements

Previous employment at Amazon is required, and 2–4 or more years of hands-on Vendor Central experience is strongly preferred. Candidates should bring experience in marketplace strategy, sales and profitability, advertising, listing and SEO optimization, inventory planning, compliance, analytical reporting, and tools such as Sellerboard, Jungle Scout, Helium 10, DataHawk, or Keepa.

Skills

Amazon Vendor Central
Amazon Seller Central
E-Commerce Sales Strategy
Sales and Profitability Analysis
Amazon PPC Advertising
Listing Optimization
SEO and Keyword Research
A+ Content
Inventory Forecasting and Planning
Marketplace Compliance
Account Health and Case Management
Excel and Reporting
Cross-Functional Collaboration
Amazon P&L Management

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Employee Assistance Plan
Hybrid Work Schedule
Product Discounts
Corporate Discounts
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Amazon
Vendor Central
Seller Central
First-Party (1P)
Third-Party (3P)
Marketplace Operations
E-Commerce
Account Management
Amazon PPC
Sponsored Products
Sponsored Brands
Sponsored Brands Video
Sponsored Display
SEO
Keyword Research
A+ Content
Product Detail Pages
Inventory Forecasting
FBA
Chargebacks
Deductions
ROAS
ACOS
TACOS
Sellerboard
Jungle Scout
Helium 10
DataHawk
Keepa
Walmart.com

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