Customer service jobs in Canada

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Added 10 days ago
EM
Customer Service Representative - Deer Lake Airport
Enterprise Mobility
Deer Lake, NL
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 10 days ago
AP
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
- Full-time
Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the…
Added 10 days ago
TM
Customer Service Representative
thyssenkrupp Materials NA
Concord, ON
- Full-time
Provides customer service and sales support to the supplier base and internal company end-users.
Added 10 days ago
EA
Customer Service Agent
Executive Aviation
Prince George, BC
- Full-time
In Prince George you will be a part of an amazing team of customer service specialists who work together to provide exemplary service. Would you say that going above and beyond is in your…
Added 10 days ago
Customer Service Agent
CityofOttawa
Ottawa, ON
You are responsible for providing information and customer service for a wide range of municipal and provincial services, programs, policies, procedures, permits and fee structures, as part…
Added 10 days ago
B
Customer Service Representative
BMO
Winnipeg, MB
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 10 days ago
BC
Client Service Representative
BFL CANADA
Waterloo, ON
- Full-time
We are looking for a Client Service Representative to join our team in our waterloo office!
Added 10 days ago
B
Customer Service Representative
Brunel
Toronto, ON · Etobicoke, ON
- $70,000 to $75,000 CAD / year
- Full-time
Brunel is seeking a detail-oriented and service-focused Customer Service Representative to support the complete customer order process from initial inquiry through delivery and invoicing.…
Added 10 days ago
Overnight Customer Service Representative
Circle K
Fredericton, NB
Night shift premium
Added 10 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Temporary
Previous customer service or client-facing experience.
Added 10 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Temporary
Previous customer service or client-facing experience.
Added 10 days ago
DT
Customer Service Associate I
Dollar Tree Stores
Windsor, ON
- Part-time
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:
Added 10 days ago
Customer Service Representative
U-Haul
Hamilton, ON
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face…
Added 10 days ago
PR
Customer Service Representative
POWERGROUP Resources
Smithville
- Full-time
…delivering exceptional products, expert advice, and outstanding customer service to contractors, woodworkers, builders, and homeowners…
Added 10 days ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $21 CAD / hour
- Contract
At least 1 year of customer service experience/administrative assistant experience in a transportation company
Added 11 days ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
Provide service to clients with existing policies as well as assist in new business generation.
Added 11 days ago
R
Bilingual Customer Service Representative
Redion
Toronto, ON
- $60,000 to $63,000 CAD / month
- Full-time
Provide service to clients with existing policies as well as assist in new business generation.
Added 11 days ago
TW
Member Contact Centre Representative 1
Thrive Wealth Management
Lloydminster, SK
- Full-time
2 years’ experience working in a fast-paced customer service role
Added 11 days ago
TW
Member Contact Centre Representative 1
Thrive Wealth Management
Lloydminster, SK
- Full-time
2 years’ experience working in a fast-paced customer service role
Added 11 days ago
H
Customer Service Representative
Hertz
Calgary, AB
- Part-time
Must have the ability to build relationships with customers
Added 11 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 11 days ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 11 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- Up to $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 11 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 11 days ago
FB
Customer Service Representative
Farm Boy Inc.
Kingston, ON
- $18 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…

UPS

Brokerage Customer Service Associate

Fredericton, NB, Canada

Hourly Wage: $18,25/hr. · Temporary

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Hourly Wage: $18,25/hr.
Job type: Temporary
Apply by: Dec 2, 2026
Working hours: 40 hours per week
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

Job Summary

UPS is looking for a detail-oriented and customer-focused Customs Brokerage Associate to support our Brokerage and International operations team. In this role, you will facilitate customs clearance activities by reviewing shipment documentation, identifying discrepancies, preparing customs entries, and ensuring compliance with Canadian customs regulations and government requirements.

The successful candidate will work closely with customers, customs authorities, overseas offices, carriers, and internal teams to support the timely movement of international shipments while maintaining a high level of accuracy and service.

Location: 900 HANWELL ROAD FREDERICTON, NB

Job Type: Full-Time, Temporary

Shift: Monday to Friday |12:30pm to 9:00pm

Scheduled Hours: 40 hours per week

Hourly Wage: $18,25/hr.

Duration: Until March 23, 2027

Key Responsibilities

Review commercial invoices, shipping documentation, and customs paperwork for accuracy and completeness.
Prepare and submit customs entries in accordance with applicable regulations and procedures.
Apply tariff classifications and verify shipment information to support accurate duty and tax assessments.
Investigate and resolve documentation discrepancies by communicating with customers, foreign origins, and internal teams.
Monitor customs clearance activities and follow up to ensure timely release of shipments.
Coordinate freight movement and delivery arrangements with carriers and operational partners.
Respond to customer inquiries regarding customs requirements, shipment status, and clearance processes.
Maintain accurate shipment records and perform data entry within brokerage systems.
Support audits, compliance reviews, reporting, and administrative activities as required.
Build and maintain positive relationships with customers and internal stakeholders.
Assist with process improvement initiatives and operational support activities.

Qualifications

Required

High school diploma or equivalent.
Strong administrative, organizational, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy.
Proficiency with Microsoft Office applications and data entry systems.
Ability to work independently and collaboratively within a team environment.

Preferred

Experience in customs brokerage, transportation, logistics, international trade, or a related administrative field.
Knowledge of customs operations, import/export procedures, and government regulatory requirements.
Understanding of tariff classification and Harmonized System (HS) codes.
Experience reviewing commercial documentation and resolving discrepancies.
Previous customer service or client-facing experience.

Skills & Competencies

Customs and Trade Compliance
Documentation Review and Accuracy
Customer Service Excellence
Critical Thinking and Problem Solving
Communication and Relationship Management
Data Analysis and Verification
Time Management and Prioritization
Teamwork and Collaboration
Regulatory Compliance

Why Join UPS?

Gain valuable experience in international trade and customs brokerage.
Work for a global leader in logistics and supply chain solutions.
Develop expertise in customs regulations, compliance, and international shipping.
Join a collaborative team focused on operational excellence and customer success.

__________________________________

The above statements are intended to describe the general nature of the work required for the position and are not intended to be an exhaustive list of all duties and responsibilities.

All candidates must successfully complete a series of interviews in order to qualify. Background and reference checks will also be required.

Apply on LinkedIn About employer

More about this job

Responsibilities

Review shipment and customs documents, prepare customs entries, verify tariff classifications, and resolve discrepancies to support compliant and timely shipment clearance. Respond to customer inquiries, coordinate freight and delivery arrangements, maintain accurate records, and assist with audits and process improvements.

Requirements

A high school diploma or equivalent is required, along with strong administrative, organizational, communication, and problem-solving skills. Candidates should be detail-oriented, proficient with Microsoft Office and data entry systems, and able to manage priorities independently and collaboratively; customs, logistics, trade, or customer service experience is preferred.

Skills

Customs Compliance
Documentation Review
Customer Service
Problem Solving
Communication
Relationship Management
Data Verification
Time Management
Prioritization
Teamwork
Tariff Classification
Data Entry
Microsoft Office
Attention to Detail
Organization
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Customs Brokerage
Customs Clearance
Canadian Customs Regulations
Customs Entries
Tariff Classification
Harmonized System Codes
Import And Export Procedures
International Trade
Transportation
Logistics
Supply Chain
Commercial Invoices
Shipping Documentation
Duty And Tax Assessment
Regulatory Compliance
Shipment Records
Data Entry
Microsoft Office
Customer Service
Freight Coordination
Carrier Coordination
Discrepancy Resolution
Audits
Compliance Reviews
Operational Reporting
Process Improvement

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Customer service jobs in Canada

Customer Service Representative - Deer Lake Airport

Customer Service Representative

Customer Service Representative

Customer Service Agent

Customer Service Agent

Customer Service Representative

Client Service Representative

Customer Service Representative

Overnight Customer Service Representative