TSG Specialist
- Surrey, BC, Canada
Pay Rate: $22.82/h · Full-time
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Job details
- Pay
- Pay Rate: $22.82/h
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical advice and informal training to customers. This position organizes and coordinates activities for installing, deploying, and upgrading software, hardware, and network facilities. The Technology Support Analyst troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. The employee collaborates with staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects.
- Job Type: Full-Time Permanent
- Work Location: 19088 38TH AVENUE SURREY, BC V3S 0P6Canada
- Pay Rate: $22.82/h
- Shift/Hours: Monday- Friday 5:00 PM- 1:30 AM EST (flexibility required based on business need.)
- External customer support: Performs Integrations and Installations
- Assists with Facility Technology Management
- Fulfills Service Requests
- Interfaces with Customers, Teams, and Associates
- Conducts TSG Technical Disaster Recovery Procedures
- Addresses Customer Requests
- Valid driver’s license.
- Working car in good condition.
- Willingness and able to travel to other sites on work area
- Technical experience, specifically familiarity with hardware.
- Ability to work independently with minimal supervision.
- Strong communication skills for customer interaction.
- Preferred:
- Willingness and able to travel to the U.S.
- Bachelor’s Degree
- A+, Microsoft Certified Solutions Associate
- CCENT Cisco Network Certification
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
More about this job
Responsibilities
Provides technical support for corporate technology products, including troubleshooting hardware and software issues, fulfilling service requests, and assisting customers. Coordinates technology installations, deployments, upgrades, facility technology activities, and disaster recovery procedures.
Requirements
Requires a valid driver’s license, a reliable working vehicle, willingness and ability to travel to other work sites, hardware familiarity, and the ability to work independently with strong customer communication skills. A bachelor’s degree and certifications such as A+, Microsoft Certified Solutions Associate, or CCENT/Cisco Network Certification are listed as qualifications.
Skills
- Hardware Troubleshooting
- Software Support
- Network Support
- Hardware and Software Installation
- Technology Deployment
- Technical Troubleshooting
- Customer Support
- Technical Communication
- Independent Work
- Facility Technology Management
- Service Request Fulfillment
- Disaster Recovery
- Technical Training
- Project Coordination
- Travel to Work Sites
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Technology Support Analyst
- Corporate Technology Products
- Hardware
- Software
- Network Facilities
- Hardware Troubleshooting
- Software Installation
- Technology Deployment
- Software Upgrades
- Service Requests
- Customer Support
- Facility Technology Management
- Disaster Recovery
- Technical Training
- Project Coordination
- A+ Certification
- CCENT
- Cisco Network Certification