Find work in Canada.

322,970 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Client Service Manager II
TELUS Agriculture & Consumer Goods
Calgary, AB
Full-time
Join TELUS Agriculture and Consumer Goods (TAC) - a cutting-edge SaaS innovator building the data foundation that connects farmers, suppliers, and enterprises across the entire agricultural…
Added 1 min ago
Production Support Analyst
BMO
Toronto, ON · SCC
Full-time
3-5 years of experience working with SQL, including writing complex queries, data analysis, performance optimization, data validation, and troubleshooting data issues.
Added 1 min ago
Senior Cloud Platform Engineer (AWS), AI Infrastructure - Evinova
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
The Machine Learning and Artificial Intelligence Operations team (ML/AI Ops) is the cloud platform engineering team responsible for building and operating the infrastructure that enables…
Added 1 min ago
Efficacité de la Flotte, Gestionnaire de programme / Fleet Efficiency , Program Manager
Airbus
Montreal, QC · Mirabel, QC
Full-time
Added 15 mins ago
Manager, Academic Success & Learner Supports
TVO
Toronto, ON
Full-time
Position Title: Manager, Academic Success & Learner Supports
Added 15 mins ago
Manager, Data Science – Risk & Trust
eBay
Toronto, ON
Full-time
This is not a role for someone who wants to run analyses in isolation. As a Data Scientist in Trust & Risk, you will operate as a strategic analytics partner to senior leaders across Trust,…
Added 15 mins ago
Manager, Escalation Management
Snowflake
Toronto, ON
$136,000 to $186,000 CAD / year
Full-time
Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working…
Added 15 mins ago
Technical Program Manager III, Mobile App Foundations - Quality and Release
Amazon
Vancouver, BC
You are the technical program manager with the ability to deliver long term customer value by balancing tactical work with strategic projects, balancing against complexity, ambiguity and…
Added 15 mins ago
Category Manager
Masco
ON · Saint Thomas, Ontario
Full-time
The Category Manager owns the end-to-end business performance of an assigned product line or category, including full financial accountability. Success in this role requires exceptional…
Added 29 mins ago
Technical Program Manager II
CNN
Ottawa, ON · Kanata, ON
Full-time
CNN Digital is seeking an experienced Program Manager, Technical to oversee and drive the development, release, and continuous improvement of key products within our best-in-class digital…
Added 29 mins ago
2600002601 - Quality Lead Critical Care
Lakeridge Health
Oshawa, ON
Internship
Reporting to the Manager, Quality Improvement & Patient Safety, the Quality Lead (Critical Care) will work closely with the Critical Care Program Director, Medical Director, Critical Care…
Added 29 mins ago
2600002602 - Quality Improvement Leader
Lakeridge Health
Oshawa, ON
Full-time
Reporting to the Manager, Quality Improvement & Patient Safety you will guide, lead, implement and monitor quality improvement and project management. Working closely with clinical…
Added 29 mins ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
Scope of Job : The Project Estimation Manager will play a critical role in driving the successful development, evaluation, and implementation of renewable energy projects within the Project…
Added 29 mins ago
Senior Residential Retrofit Coordinator
CLEAResult Canada
SK
Full-time
Participate in and add value to client interactions, answer day-to-day questions, and support the Program Manager when unavailable.
Added 29 mins ago
Project Planner - EPCM
BBA Consultants
Montreal, QC
Full-time
Develop and update schedules for all project phases: engineering, procurement, logistics, construction and commissioning
Added 29 mins ago
Project Planner - EPCM
BBA Consultants
Boisbriand, QC
Full-time
Develop and update schedules for all project phases: engineering, procurement, logistics, construction and commissioning
Added 29 mins ago
Construction Operations Manager
Homestar Inc
Quispamsis, NB
Full-time
We are looking for an experienced Operations Manager to oversee the day-to-day execution of our full scope of services. In this role You’ll proactively identify operational challenges,…
Added 29 mins ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
Scope of Job : The Project Estimation Manager will play a critical role in driving the successful development, evaluation, and implementation of renewable energy projects within the Project…
Added 29 mins ago
Project Planner - EPCM
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
Develop and update schedules for all project phases: engineering, procurement, logistics, construction and commissioning
Added 29 mins ago
Project Estimation Manager [Hybrid or Remote] - Gestionnaire Estimation des Projets [Hybride ou Télétravail] | - FR
EDF power solutions North America
Montreal, QC
Full-time
Scope of Job : The Project Estimation Manager will play a critical role in driving the successful development, evaluation, and implementation of renewable energy projects within the Project…
Added 29 mins ago
Procurement Manager- Packaging & Indirect
The Crump Group, Inc.
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Title: Procurement Manager, Packaging & Indirect
Added 29 mins ago
Project Planner - EPCM
BBA Consultants
Quebec, QC
Full-time
Develop and update schedules for all project phases: engineering, procurement, logistics, construction and commissioning
Added 31 mins ago
Senior Air Emissions Engineer
Steel Reef Infrastructure Corporation
Calgary, AB
Perform engineering analysis to validate emissions estimates and improve data quality.
Added 31 mins ago
Manager, Supply Portfolio Optimization & Analytics - Superior Plus
Superior Plus Propane Talent Acquisition
Calgary, AB
Reporting to the Director of Operational Performance, the Manager, Supply Portfolio Optimization & Analytics plays a key role in driving value creation across our supply chain. Leveraging…
Added 31 mins ago
Laboratory Technologist - Oilfield Cementing
Sanjel Energy Services Inc
AB · Acheson, Alberta
…isolation. This role tests cement blends to ensure they meet engineering specifications by adhering to procedures and calibration standards as set out in API schedule 10B. The Technologist…

Upshop

Director, Business Operations

Mississauga, ON, Canada

Pay: $140,000 - 160,000 CAD
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Director, Business Operations

Location: Mississauga, Ontario

Role Summary

Upshop is hiring a senior operator to own the strategic half of how our Product & Engineering organization runs - the methodology, the traceability, and the executive visibility layer that sits above day-to-day program cadence. This role picks up and expands the operating model currently run by the VP, Business Operations, while day-to-day PDLC cadence continues to be owned at the program-manager level, which reports into this role. As the operating model matures, the role takes on more of the operational ownership that sits with the VP, Business Operations today - vendor & contract management, and budget and headcount planning input - becoming the primary owner of how the Product & Engineering org plans, tracks, and reports, not just the operator of it.

This is a player-coach role. We need someone who can set direction and manage a direct report, but who is also still hands-on - someone who will personally get into Jira, PagerDuty, Zendesk-Exalate, Asana, and our reporting/dashboard stack to fix, build, or rework a process or tool when that's what's needed to move the needle, not just spec it for someone else to build. That includes using AI as a default part of how the work gets done - automating dashboard builds, synthesizing delivery data, and speeding up documentation - not treating it as a side experiment.

Note on scope: this seat's seniority comes from what it owns - strategic operating-model ownership across the entire Product & Engineering org - not from team size. It currently has one direct report, with room to grow as the function matures.

Key Responsibilities

Own PDLC methodology and maturity across the Product & Engineering org - the framework everyone plans, tracks, and reports against.

Own the design of Product & Engineering planning cadences - PI/quarterly planning structure, ceremonies, and calendar - with the Product Operations Lead executing against it.

Own resource and capacity planning across the org - headcount allocation, suite coverage, and hiring/backfill sequencing - partnering with the VP, Business Operations for final sign-off.

Drive cross-department scaling of the operating model, extending what works in one suite or team to the rest of the org.

Own OKR/Rocks traceability strategy - how goals connect to execution, and how that gets measured and reported.

Own KPI and executive dashboard strategy - the metrics and standards leadership relies on to judge delivery health across the org.

Own org structure and role documentation as the definitive record of how Product & Engineering is organized, keeping it current as the org evolves.

Own the tooling strategy and architecture behind how Product & Engineering operates - Atlassian/Jira, PagerDuty, Zendesk-Exalate, Asana - including the integrations and process solutions the org needs as it scales, executed directly or through the Product Operations Lead.

Identify and implement AI-assisted automation across reporting, dashboards, and process documentation - reducing manual overhead as the org scales rather than adding headcount to absorb it.

Partner with the CPO, VP of Engineering, and Directors of Engineering to keep the operating model aligned with how Product and Engineering actually work.

Partner with the 3 suite Program Managers for the delivery data that feeds OKR/Rocks traceability and the KPI/exec dashboards - this role depends on their input but doesn't manage them directly.

What Success Looks Like in the First 90 Days

Full visibility into current PDLC, OKR/Rocks, and dashboard state across all suites; a documented point of view on what's working and what needs to change.

Clear delineation established between what this role owns strategically and what the Program Manager owns operationally.

At least one concrete tooling or process improvement shipped hands-on (not just proposed).

A roadmap for methodology/traceability maturity presented to leadership.

Measures of Success / KPIs

OKR/Rocks traceability is complete and current across all suites - leadership can trace goal to execution without manual reconciliation.

KPI/exec dashboards are trusted as the single source of truth for delivery health, not rebuilt in spreadsheets before leadership meetings.

PDLC and methodology standards are documented, versioned, and consistently followed across suites - not just referenced.

Org structure documentation stays current within days of any change, rather than drifting until someone flags it as stale.

Vendor & contract management and budget/headcount planning input transfer cleanly from the VP, Business Operations to this seat, on a defined cadence, without loss of accuracy.

The Product Operations Lead runs the tactical cadence independently - this role sets direction and standards, and only steps in hands-on when that's the fastest path to unblocking something.

Requirements

8–12+ years in business operations, chief of staff, technical program management, or product operations roles at a fast-growing company - SaaS strongly preferred, but comparable scaling experience in adjacent industries will be considered.

Demonstrated success building or maturing an operating model or PDLC framework - not just operating within one that's already mature.

Proven people-management experience, with a track record of developing and scaling operations or program-management talent, not just staying hands-on personally.

Comfortable getting hands-on with tooling - dashboards, workflow automation, integrations (Jira, Asana, PagerDuty, or comparable) - beyond just requirements-gathering for someone else to build.

Experience managing process documentation, internal knowledge bases, and change communication well enough that new standards actually stick, not just get published.

Strong written and verbal communication; comfortable presenting to executive leadership (CPO, VPs).

Experience with OKR/goal-traceability frameworks ("Rocks" or equivalent).

Nice to Have

Prior chief-of-staff or business-operations experience reporting directly into a VP/C-level.

Experience in a multi-suite or multi-product organization with distributed engineering/product leadership.

Background in defining or scaling program-management functions (i.e., has hired/managed PMs before).

Experience evaluating or integrating AI/automation into operational workflows to reduce manual effort and scale process without adding headcount.

Familiarity with change-management methodologies for rolling out new ways of working across multiple teams.

The estimated pay ranges for this role are as follows:

$140,000 - 160,000 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Apply About employer

More about this job

Responsibilities

The Director of Business Operations will own the strategic operating model, PDLC methodology, and executive visibility for the Product & Engineering organization. This role involves hands-on management of tooling, resource planning, and AI-assisted process automation to scale organizational efficiency.

Requirements

Candidates must have 8-12+ years of experience in business operations, technical program management, or product operations within fast-growing companies. Proven success in maturing operating models, people management, and hands-on technical proficiency with tools like Jira and Asana is required.

Skills

Business Operations
Strategic Planning
PDLC Methodology
Resource Planning
Capacity Planning
OKR Traceability
KPI Dashboarding
Tooling Architecture
AI Automation
Change Management
People Management
Process Documentation
Vendor Management
Budget Planning
Technical Program Management

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Product Operations
Technical Program Management
PDLC
SaaS
Jira
Asana
PagerDuty
Zendesk
Exalate
OKR
Rocks
KPI
Dashboarding
Automation
AI
Resource Planning
Capacity Planning
Vendor Management
Budgeting
Headcount Planning
Change Management
Strategic Planning
Process Documentation
Scaling
Operating Model
Product & Engineering
Executive Reporting
Traceability
Methodology

Report this job