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Added 1 hour ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
You will lead complex, multi-disciplinary projects from inception to completion, defining requirements, managing schedules, and mitigating risks. In this critical role, you will help…
Added 6 hours ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Operational management: Takes a leadership role in the area of user trends, technical trends, and Web metrics to improve the University’s Web presence. Take responsibility for any serious…
Added 6 hours ago
UW
Applied AI Engineer (Contract)
Upstream Works Software
Canada
- Contract
Upstream Works is a Canadian software company with 25 years of experience in enterprise contact centre software, trusted by Cisco, Amazon Web Services and global partners.
Added 9 hours ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
…division. This role is responsible for turning market priorities, technical capabilities, and commercial objectives into focused marketing programs that strengthen QIMA’s awareness,…
Added 10 hours ago
A
Software Development Manager, Books Discovery
Amazon
Toronto, ON
- Full-time
As a Software Development Manager, you will lead a collection of skilled, friendly people from all over the world and collaborate with business owners to build a clear roadmap of priorities…
Added 10 hours ago
AC
Workday Integration Developer
Adastra Corporation
Markham, ON
- Other
…Workday Studio, while also supporting Workday Orchestrations, web services, APIs, and data transformations. You will collaborate with technical teams, HRIS partners, functional leads, and…
Added 11 hours ago
GS
Spécialiste Amélioration Continue (Senior)
Groupe SII
Montreal, QC
- Full-time
…contribute to building the factory of the future. You will lead strategic transformation initiatives, support the design and deployment of Lean Operating System capabilities, and drive…
Added 12 hours ago
R
IT - Specialty Developer - Senior
Raise
Toronto, ON
- Full-time
Ability to lead technical discussions, mentor team members, and influence engineering standards
Added 12 hours ago
SC
Spécialiste Amélioration Continue (Senior)
SII Canada
Montreal, QC
- Full-time
…contribute to building the factory of the future. You will lead strategic transformation initiatives, support the design and deployment of Lean Operating System capabilities, and drive…
Added 12 hours ago
Digital Architect
Government of Alberta
AB
Lead architecture reviews and integration governance to ensure consistency, reduce technical debt, and support sustainable solutions.
Added 12 hours ago
Fullstack Developer
Adastra Corporation
Markham, ON
We are seeking a Full Stack Developer with a strong focus on frontend engineering to help build modern, user-centric web applications that deliver analytics, AI-driven insights, operational…
Added 12 hours ago
AC
Fullstack Developer
Adastra Corporation
Markham, ON
- Contract
Build responsive web applications using React, TypeScript, and modern frontend frameworks
Added 13 hours ago
UO
Laboratory Operations Lead
University of Alberta
Edmonton, AB
- Full-time
The Laboratory Operations Lead is a senior operational, technical, and leadership role within the Faculty of Medicine & Dentistry, supporting biomedical sciences departments. Reporting…
Added 13 hours ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
The AI Native Analyst is an early‑career, uncertified technical analyst role designed for individuals developing foundational skills in AI system design, LLM‑based architectures, and…
Added 13 hours ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
The Senior Software Developer is a hands-on technical contributor and emerging technical lead who designs, develops, and supports Java and Spring Boot microservices running on Google Cloud…
Added 13 hours ago
SP
Lead Solution Engineer, ECS, Public Sector
Salesforce Partner Canada
Toronto, ON
- Full-time
…presentation. The Solution Engineer is responsible for securing the technical and functional win in every opportunity by addressing the customer’s business requirements and removing all…
Added 13 hours ago
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Senior Oracle/Siebel Software Developer - RQ11825
Computer Consultants International, Inc.
Toronto, ON
- Contract
CCI is hiring a Senior Oracle/Siebel Software Developer to be responsible for translating technical system specifications into functional, tested applications by developing detailed…
Added 14 hours ago
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nCino Tech Lead
J&M Group
Toronto, ON
- Full-time
Proven experience leading technical design, development, code reviews, and solution delivery.
Added 14 hours ago
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Senior Full Stack Engineer
Remarcable, Inc.
Remote, Canada
- $140,000 to $190,000 CAD / year
- Full-time
- Remote
…hub - and looking for a Senior Full Stack Engineer to take technical ownership of high-impact product…
Added 15 hours ago
AG
Pressroom Manager
Apex Graphics
Mississauga, ON
- Full-time
…technology, we want to hear from you. Your operational expertise, technical know-how, and leadership will help us deliver outstanding products on time, every time - while driving continuous…
Added 15 hours ago
E
Braze Architect
EXL
Canada
- Full-time
We are seeking a Braze Architect to serve as the technical and strategic authority on Braze and the surrounding customer data ecosystem. You will define target-state architectures that…
Added 15 hours ago
TF
Software Development Lead
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- Full-time
As Software Development Lead, you oversee the design, development, and maintenance of custom software applications that support and streamline the studio’s business operations. Leading a…
Added 15 hours ago
DP
Talent Acquisition Specialist, Ontario Wood Products
Domtar Products
Thunder Bay, ON
- $65,000 to $78,000 CAD / year
…to join our Ontario Wood Products Human Resources team and lead recruitment efforts across our Sawmill and Woodlands…
Added 15 hours ago
T
Software Engineer II (SDET)
TD
Toronto, ON
- Full-time
Analyze the technical requirements to recommend pragmatic and sound engineering specific solutions for own area, may be involved in coding/story estimates
Added 15 hours ago
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Software Developer - Enhance Ontario
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As a senior member of the Software and Development Team, the Senior Software Developer takes the lead on designing, architecting, and delivering web applications and integration solutions…

Upstream Works Software

Applied AI Engineer (Contract)

Canada

Contract

Apply About employer

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Job details

Job type: Contract
Posting language: English
Posted: Oct 27, 2026

Original job description

About The Role

Upstream Works Software is hiring a contract Applied AI Engineer to contribute to the setup of our agentic AI evaluation and demo environment on Amazon Bedrock AgentCore.

Upstream Works is a Canadian software company with 25 years of experience in enterprise contact centre software, trusted by Cisco, Amazon Web Services and global partners.

Our platform brings AI into the contact centre, and this engagement will help us prove agent quality before it reaches customers.

You will own the hands on build: setting up AgentCore, creating a golden dataset and evaluation process, and delivering an end to end demo shaped around a real business use case. You will work closely with our Product Lead, who will define the business requirements the demo needs to meet.

Key Responsibilities

The work runs in three phases, each with a clear deliverable.

Setup AWS AgentCore

Lead the setup of Amazon Bedrock AgentCore in our AWS environment, including Runtime, Observability and Evaluations.
Configure secure access, permissions and logging following AWS best practices.
Document the setup so our team can maintain and extend it.

Build the golden dataset and evaluation process

Work with our Product Lead and subject matter experts to define realistic scenarios, expected responses and the steps the agent should take.
Build and version a golden dataset that reflects real contact centre interactions, using anonymized or synthetic data.
Design the evaluation approach, including success criteria, built in and custom evaluators, and a repeatable process for regression testing as the agent changes.
Report on agent quality in a way business stakeholders can understand.

Build an end to end demo in AgentCore

Build a working agent and connect it to the tools and data the use case needs.
Shape the demo around the business requirements defined with our Product Lead, and iterate based on feedback.
Prepare and present the demo to internal stakeholders.

Throughout the engagement, you will share regular progress updates, flag risks early, and leave behind clear documentation and reusable components.

Required Qualifications

3 or more years of hands on software or AI engineering experience, including building at least one LLM based application or agent that reached production or real users
Hands on experience with Amazon Bedrock and Amazon Bedrock AgentCore
Strong Python skills, including APIs, SDKs and data handling
Experience building AI agents with tool or function calling, retrieval, and at least one agent framework (for example, Strands, LangGraph, CrewAI or similar)
Experience designing evaluations for non deterministic AI systems, such as golden datasets, success criteria, LLM as a judge, and regression testing
Working knowledge of core AWS services, including IAM, CloudWatch, Lambda and S3
Ability to turn business requirements into a working technical solution with limited direction
Excellent written and verbal English, and the ability to explain technical results to non-technical stakeholders
Availability for regular meetings during Eastern Time business hours

Would Be An Asset

Experience with conversational AI or voice agents (for example, Amazon Connect, Cisco or Genesys)
AWS certifications, such as AWS Certified AI Practitioner, Machine Learning Engineer Associate or Solutions Architect Associate
Experience with Model Context Protocol (MCP) or AgentCore Gateway
Experience setting up evaluation in CI/CD pipelines
Experience handling sensitive customer data, including anonymization and privacy requirements

Apply About employer

More about this job

Responsibilities

Set up and document Amazon Bedrock AgentCore, including secure access, observability, and evaluation capabilities. Develop a versioned golden dataset and repeatable evaluation process, then build, refine, and present an end-to-end agent demo based on business requirements.

Requirements

Requires at least three years of hands-on software or AI engineering experience, including a production or real-user LLM application, plus experience with Amazon Bedrock AgentCore, Python, AWS, agent frameworks, and AI evaluation. Candidates must be able to translate business needs into technical solutions, communicate results clearly in English, and attend regular meetings during Eastern Time business hours.

Skills

Amazon Bedrock AgentCore
Python
AWS
AI Agent Development
Tool And Function Calling
Retrieval-Augmented Generation
AI Evaluation
Golden Dataset Development
Regression Testing
IAM
CloudWatch
Lambda
S3
API And SDK Integration
Data Handling
Stakeholder Communication

Visa sponsorship

Not detected in the job text

Keywords

Amazon Bedrock
Amazon Bedrock AgentCore
AWS
Python
LLM
AI Agents
Strands
LangGraph
CrewAI
Tool Calling
Function Calling
Retrieval
Golden Dataset
AI Evaluation
LLM As A Judge
Regression Testing
IAM
CloudWatch
AWS Lambda
Amazon S3
Amazon Connect
Cisco
Genesys
Model Context Protocol
AgentCore Gateway
CI/CD
Conversational AI
Voice Agents
Data Anonymization
Contact Centre Software

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