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Urbacon

IT Support Specialist

ON, Canada
Toronto, ON, M4M 3M3, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

IT Support Specialist

About Us

As a full-service design, construction, and real estate development firm, Urbacon is active in a variety of markets, providing a broad range of expertise.

Urbacon was founded in 1984 with one goal in mind – to bring a new standard of quality, integrity, and honesty to construction and project management. Since then, our clients have come to rely on us to manage everything from large-scale design-build projects to exceptional commercial interiors, from the installation of mission-critical power and technology management systems to complex data-centre facilities that meet exacting criteria. We have built and maintained a solid reputation for construction and project management excellence across Canada.

Role Summary

Urbacon is a Toronto-based, full-service design, construction, and real estate development company with about 150 people. Our IT team is small, hands-on, and close to the business – you will know the people you support, and your work will be visible. We are looking for an IT Support Specialist to be the primary point of contact for day-to-day employee technology support and onboarding. You will resolve hardware, software, access, and collaboration issues independently, provide frontline support for our business applications, and be accountable for day-to-day helpdesk intake, triage, documentation, and follow-through.

This is an established role with processes, documentation, and a mature helpdesk already in place. You will take ownership of that foundation, bring your own judgment to the problems that are not in the runbook, and grow into deeper application support alongside our Business Systems Analyst.

Key Responsibilities

Helpdesk and service delivery

Own the day-to-day helpdesk queue – intake, triage, prioritization, and follow-through
Resolve incidents within service expectations, and own each request through to resolution or confirmed escalation
Keep complete ticket records: the exchange with the requester, steps taken, and the resolution. Accurate records support consistent service, knowledge management, and self-service
Escalate with full diagnostic detail, and confirm resolution with the user rather than assuming it

IT and workplace support

Set up, support, and troubleshoot desktops, laptops, phones, printers, and peripherals
Handle Windows support – installations, updates, and configuration
Support boardroom and meeting-room technology, including Teams connectivity and conferencing equipment
Maintain accurate hardware and asset records

Business application support

Current systems include Microsoft 365, Concur, Pacific Timesheet, Procore, Vista by Viewpoint, Monday.com, and other SaaS business applications. You are not expected to know all of them on day one
Diagnose and resolve application issues – using documented procedures where they exist, and your own troubleshooting skill where they do not
Manage routine access, permissions, mailbox, and SharePoint sharing requests
Maintain application FAQs and troubleshooting guides, and open and track vendor support tickets through to closure

Onboarding and offboarding

Coordinate equipment and account readiness ahead of a new employee’s first day
Set up hardware, install software, configure application access, and verify it with the employee and their manager
Deliver introductory technology orientation
Execute offboarding – access removal, equipment recovery, and record updates

Documentation

Maintain and extend the IT knowledge base as part of normal service delivery, and turn repeat issues into user-facing guidance

Scope of the role

This is our primary frontline support role. You will work closely with our endpoint and collaboration support function, our Business Systems Analyst, vendors, and the Director of IT, and complex infrastructure, security, integration, reporting, business-analysis, and system-configuration work is escalated to the appropriate owner – this is a support role rather than a business-analyst role.

Location & Commitments

This position is based at our head office at 750 Lakeshore Blvd East in Toronto, on-site five days per week. Being here matters for this role – device provisioning, meeting-room support, onboarding, equipment inventory, and in-person help are a significant part of the job.

Candidate Requirements

What you bring

Two to four years of IT support, service desk, desktop support, or application-support experience
Solid working knowledge of Microsoft 365 – Exchange Online and Outlook, Teams, SharePoint, and OneDrive
Account administration – creating user accounts and groups, assigning Microsoft 365 licences, and supporting access, password, and MFA issues. Active Directory, Entra ID, or both
Windows endpoint support – build, configuration, updates, and troubleshooting
Experience supporting non-technical employees, and the patience to do it well
Disciplined record-keeping – you keep a structured queue current and write tickets the next person can actually use
Sound troubleshooting ability – you can work an unfamiliar problem through to a solution, not only apply known fixes
Clear, user-friendly writing for documentation and ticket records
Ability to work on-site five days per week

Nice to have

Experience in construction, engineering, property, or professional services
Experience supporting SaaS business applications such as Concur, Procore, or Vista by Viewpoint
Familiarity with Intune, Autopilot, or comparable device management tooling
Experience with onboarding and offboarding processes

Urbacon is an equal opportunity employer committed to abiding by all equal opportunity employment standards.

Urbacon is committed to providing accommodations for people with disabilities. If you require an accommodation at any stage of the hiring process, we will work with you to meet your needs.

We thank all candidates for their interest in Urbacon, however, only those candidates selected for an interview will be contacted.

This posting is for a current vacancy. AI is used to assist in screening and assessing applicants.

Apply About employer

More about this job

Responsibilities

The IT Support Specialist will serve as the primary point of contact for daily employee technology support, including hardware, software, and application troubleshooting. They are responsible for managing the helpdesk queue, performing employee onboarding and offboarding, and maintaining accurate IT documentation and asset records.

Requirements

Candidates must have two to four years of experience in IT support, desktop support, or service desk roles. Proficiency in Microsoft 365, Windows endpoint management, and strong troubleshooting skills are required, along with the ability to work on-site five days per week.

Skills

Microsoft 365
Helpdesk support
Desktop support
Windows administration
Active Directory
Entra ID
Hardware troubleshooting
Application support
Ticket management
Onboarding
Offboarding
SharePoint
Teams
Asset management
Technical documentation

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Microsoft 365
Exchange Online
Outlook
Teams
SharePoint
OneDrive
Active Directory
Entra ID
Windows
Helpdesk
SaaS
Concur
Procore
Vista by Viewpoint
Monday.com
Intune
Autopilot
Hardware provisioning
Asset management
Technical support
Onboarding
Offboarding
Documentation
Troubleshooting
Construction
Real estate development
Service delivery
MFA
Endpoint support

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