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Added 3 mins ago
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Support Specialist - AI Applications
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- Full-time
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Urban Academy

IT Support & Security Specialist

New Westminster, BC, Canada

Competitive Compensation at a salary range of $70,000 to $85,000, inclusive of vacation pay and commensurate with years of experience · Full-time

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Job details

Pay: Competitive Compensation at a salary range of $70,000 to $85,000, inclusive of vacation pay and commensurate with years of experience
Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Position: IT Support & Security Specialist

Start Date: November 23, 2026

Urban Academy staff, students and families are connected through learning, inspired by community, and empowered to contribute as we work toward our vision of truly educating for tomorrow. We value creativity, collaboration, global citizenship, technology, the outdoors and the arts as means through which we can offer excellence in education. A gender-inclusive JK–12 independent school, we are located in a beautiful facility in New Westminster, across the street from Braid Street Skytrain Station.

At Urban Academy, we seek faculty and staff who are aligned with our values of belonging, future-focused education, changemaking and entrepreneurial spirit. Urban Academy is distinguished by extraordinary teachers who provide a collaborative, inquiry-based, and student-centred approach to teaching. Through the Urban Academy educational program, students develop critical thinking, creative thinking, and problem-solving skills in a technology-rich learning environment.

The IT Support & Security Specialist plays a dual role in ensuring the stability of IT systems while maintaining cybersecurity across the organization. This position is responsible for supporting end-user devices, managing IT infrastructure, and implementing security protocols to safeguard sensitive data and systems. The ideal candidate will have a strong technical foundation in IT support combined with hands-on cybersecurity experience, contributing to both day-to-day technical operations and long-term security initiatives.

As an IT Support & Security Specialist, your responsibilities include:

Provide support for hardware, software, and network issues across staff and student devices.
Administer identity and access management systems and maintain secure authentication practices.
Implement and maintain security protocols, including endpoint protection, firewall rules, and data loss prevention strategies.
Monitor security alerts, respond to incidents, and assist in investigations and remediation efforts.
Manage network infrastructure, including switches, firewalls, Wi-Fi, and VPN connections, ensuring optimal performance and security.
Maintain backup and disaster recovery systems, ensuring data integrity and minimizing downtime in case of failure.
Assist in system upgrades, patch management, and the deployment of security updates across the network.
Contribute to compliance with privacy regulations and cybersecurity frameworks (e.g., PIPA, NIST CSF 2.0).
Support staff training on cybersecurity best practices and help maintain user awareness programs.
Collaborate with vendors and service providers to manage hardware, software, and security tools.
Maintain documentation for IT processes, security protocols, and system configurations.

Qualifications And Requirements

Master’s degree in Information Technology, Cybersecurity, Computer Science, or a related field (preferred).
Industry certifications (e.g., CISSP, CISM, CompTIA Security+, Microsoft, AWS, or Cisco) are an asset.
Experience with endpoint protection tools and identity management systems.
Strong understanding of network infrastructure (firewalls, switches, VPNs, Wi-Fi).
Knowledge of security frameworks and data privacy regulations.
Hands-on experience with cloud-based services and SaaS applications.
Basic scripting skills (e.g., PowerShell, Python) are an asset.

Preferred Qualifications, Experiences, And Dispositions

Strong troubleshooting and problem-solving abilities.
Effective communication skills for supporting both technical and non-technical users.
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Attention to detail, especially regarding security protocols and risk mitigation.
Occasional evening or weekend work may be required for system maintenance or incident response.
Must pass a criminal background check and adhere to organizational privacy and security policies.
Other duties as required

Please visit our website ( ) to learn more about UA’s wonderful school life and see if this is the type of environment that you feel you could thrive in, and contribute to. At Urban Academy, we are committed to building a diverse and inclusive workforce by ensuring a barrier-free work environment. We welcome applications from all qualified job seekers, including BIPOC (black, Indigenous, and people of colour), persons with disabilities, and 2SLGBTQ (persons of all sexual orientations and genders). If you are an applicant with a disability, we will work with you to make reasonable workplace accommodations you may need for your best work performance.

Urban Academy Provides

Competitive Compensation at a salary range of $70,000 to $85,000, inclusive of vacation pay and commensurate with years of experience
Open and collaborative culture
Comprehensive benefits package
Matching RRSP program
Inspiring campus setting

We thank all applicants in advance for their interest, but only those candidates who are short-listed will be contacted. No phone calls or drop-ins, please.

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More about this job

Responsibilities

Provide technical support for staff and student devices while managing network infrastructure, identity and access systems, backups, and system updates. Implement and monitor cybersecurity controls, respond to incidents, support privacy compliance and user training, and maintain IT and security documentation.

Requirements

A master’s degree in IT, cybersecurity, computer science, or a related field is preferred; relevant industry certifications are an asset. Candidates should have experience with endpoint protection and identity management, strong knowledge of networks, privacy and security frameworks, and cloud services, with scripting skills and strong troubleshooting and communication abilities preferred.

Skills

IT Support
Cybersecurity
Hardware and Software Troubleshooting
Identity and Access Management
Endpoint Protection
Firewall Configuration
Data Loss Prevention
Security Incident Response
Backup and Disaster Recovery
Patch Management
Cloud Services
SaaS Applications
PowerShell
Python
Cybersecurity Awareness Training

Benefits

Matching RRSP Program

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Cybersecurity
Endpoint Protection
Identity and Access Management
Secure Authentication
Firewalls
Switches
Wi-Fi
VPN
Data Loss Prevention
Security Incident Response
Backup and Disaster Recovery
Patch Management
PIPA
NIST CSF 2.0
Cloud Services
SaaS
PowerShell
Python
CISSP
CISM
CompTIA Security+
Microsoft
AWS
Cisco
Privacy Compliance
Cybersecurity Awareness
Network Infrastructure

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