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Added 7 mins ago
JI
Appliances Sales Specialist
J.D. Irving, Limited
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
The Appliance Sales Specialist is focused on assisting customers, assessing customer needs, and guiding customer decisions to build customer relationships. The Sales Specialist - Appliances…
Added 7 mins ago
T
Finance Operations Analyst I
TD
Dieppe, NB
- Full-time
Act as a key Finance Support resource / specialist or representative for own functional unit by providing technical subject matter expertise / analysis or operational process support
Added 21 mins ago
Senior Active Directory & Identity Specialist
Domtar Products
Montreal, QC
The location in Montreal, Quebec, Canada, is seeking talent to fill the position of Senior Active Directory & Identity Specialist. This job is full-time permanent.
Added 21 mins ago
Quality Management System Manager
GRIFOLS, S.A.
Mississauga, ON
…direct supervision and leadership to the Quality Assurance Specialist and the Document and Quality Support Specialist, ensuring the effective execution of quality management activities and…
Added 21 mins ago
NO
Boutique Part Time Coffee Specialist - Mayfair
Nestle Operational Services Worldwide SA
Victoria, BC
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 21 mins ago
NO
Sales Associate (Part-Time) - Vaughan Mills
Nestle Operational Services Worldwide SA
AB · Concord, AB
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 21 mins ago
NO
Sales Associate (Part-Time) - Union
Nestle Operational Services Worldwide SA
Toronto, ON
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 21 mins ago
NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
…Through our family of brands, we design, build, deliver, and support vehicles that help connect people and communities around the world. Our teams work together across manufacturing,…
Added 21 mins ago
NP
Collections Specialist
Next Plumbing and Hydronics Supply
Vaughan, ON
- Full-time
The Collection Specialist enhances customer and co-worker experiences by proactively managing receivables with professionalism and accuracy, resolving account issues, and supporting healthy…
Added 52 mins ago
WS
People Reporting & Analytics Specialist
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
People Reporting and Analytics Specialist – 12 month temporary opportunity
Added 52 mins ago
Inventory Specialist
NDT Global Group
Leduc, AB
The goal of the Inventory Specialist is to execute, coordinate, and support the business by establishing, maintaining, and optimizing our global inventory system. At this level, the job…
Added 52 mins ago
STHS 26/27 - Reservations Specialist
Northland Properties
Revelstoke, BC
Under the general direction of the Reservations Manager/Assistant Manager/Team Lead, the Reservations Specialist will handle STHS clients’ heli ski package reservations, including but not…
Added 52 mins ago
SS
Total Rewards Specialist
Summit Search Group
ON · York, ON
- Full-time
Our client, a large Canadian organization with national operations, is seeking a Compensation & Benefits Specialist to join their Total Rewards team. This full-time role is ideal for…
Added 52 mins ago
SV
IT Specialist
Starshot Ventures
Toronto, ON
- Full-time
Starshot is hiring a full-time IT Specialist to join our Toronto-based team. Reporting to the IT Manager, you'll be the first-line IT support for our internal team and a key partner in…
Added 1 hour ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Bathurst, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 1 hour ago
D
Senior Advisor, Business development and sales support
Desjardins
Levis, QC
- Full-time
As a senior sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…
Added 1 hour ago
C
Client Engagement Associate - Part-time (15 hours/week)
CIBC
Dartmouth, NS
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
Multi-Location Customer Service Specialist
Sherwin-Williams
Edmonton, AB
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their…
Added 1 hour ago
Claims Investigation Specialist - 6months
The Canada Life Assurance Company
ON
…investigative mindset? We are looking for a Claims Investigation Specialist to join our Claims Investigation Team on a 6-month temporary…
Added 1 hour ago
EN
Senior Technical Support Specialist
EGATE Networks
Toronto, ON
- Full-time
We're growing and are looking to add a Senior Technical Support Specialist to our team!
Added 1 hour ago
C
Claims Specialist, Cyber & Technology
CFC
Toronto, ON
- Full-time
You will focus on handling a range of cyber and technology claims. You’ll also collaborate with specialist vendors, including forensic, legal and PR partners, to deliver cost-effective,…
Added 1 hour ago
C
Claims Specialist, Property & Casualty
CFC
Toronto, ON
- Full-time
You will focus on handling a range of property and casualty claims. You’ll also collaborate with specialist vendors, including forensic, legal and PR partners, to deliver cost-effective,…
Added 1 hour ago
TG
Social Media & Content Specialist
The Green Beaver Company
Hawkesbury, ON
- Full-time
Provide occasional customer service support, assisting with customer inquiries and helping resolve issues in a timely, professional, and brand-aligned manner.
Added 1 hour ago
SI
Inside Sales Representative, Legacy Products
Swiss Instruments Limited
Mississauga, ON
- Full-time
Swiss Instruments Limited is seeking a customer-focused and detail-oriented Inside Sales Representative to support customers and the sales team for its legacy product lines. These products…

Closed listing

Urban Barn Ltd.

IT Operations Specialist

Burnaby, BC, Canada

$50,000 to $60,000 CAD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $50,000 to $60,000 CAD / year
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Help people create homes they love. Join the Urban Barn team as an IT Operations Specialist at our Home Office located in Burnaby, BC. With over 50 retail stores across the country, Urban Barn is a nationally recognized retailer known for high-quality furniture and inspiring home décor. We’re passionate about making our customers and our employees feel right at home.

As an IT Operations Specialist, you will be responsible for providing responsive technical support, maintaining store technology and Point-of-Sale (POS) systems, resolving day-to-day hardware and connectivity issues, and helping ensure our stores have reliable technology to support their operations.

The ideal candidate is hands-on, customer-focused, organized, and comfortable troubleshooting technology in a fast-paced retail environment. This role requires frequent travel to Urban Barn store locations across Canada.

What You Will Do:

Provide Level 1 and Level 2 IT support to Urban Barn stores and Head Office, troubleshooting hardware, software, POS, access, and connectivity issues.
Support and maintain POS systems, computers, printers, payment terminals, mobile devices, and other store technology.
Support technology setup for new store openings, relocations, renovations, and closures, including installation and deployment of equipment.
Manage IT incidents and service requests through the ticketing system, including prioritization, documentation, escalation, and resolution.
Support user onboarding and offboarding, including account access and equipment setup.
Manage endpoint devices and assist with software updates, configurations, and deployments.
Coordinate with IT vendors and service providers to resolve issues and complete projects.
Maintain IT asset records and technical documentation.
Identify recurring issues and contribute to improvements in IT processes and support.
Travel to store locations across Canada and provide occasional after-hours or weekend support as required.

Who You Are:

A hands-on, solutions-oriented IT professional who enjoys troubleshooting and helping users.
Comfortable working in a fast-paced, multi-location retail environment.
Strong communicator who can explain technical issues clearly to users with different levels of technical knowledge.
Organized, adaptable, and able to prioritize multiple requests based on business impact.
Comfortable working independently while collaborating with internal teams and external vendors.
Willing and able to travel frequently across Canada, including occasional overnight travel.

What You Bring:

Previous experience in IT support, technical support, or a similar role.
Experience supporting retail, multi-location, or customer-facing environments is an asset.
POS support experience is strongly preferred; Oracle Retail Xstore experience is an asset.
Experience with Windows, Microsoft 365, SharePoint, Active Directory, and Microsoft Entra ID.
Basic experience with PowerShell and SQL.
Familiarity with endpoint/mobile device management and remote support tools.
Basic knowledge of networking, including LAN, WAN, Wi-Fi, VPN, and internet connectivity.
Fortinet/firewall experience is an asset.
Experience with an IT ticketing or service-management system.
Strong troubleshooting, communication, customer service, and organizational skills.

Why Join Urban Barn:

We don't just sell home décor, we help furnish life's biggest moments
Competitive salary
Group benefits (health, dental, and vision coverage)
A Group RSP program
A 40% discount on Urban Barn products
Opportunities for professional development and advancement
We offer a fun work environment with a collaborative team that loves to talk design

Urban Barn offers a welcoming environment where inclusion, diversity, and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.

About employer

More about this job

Responsibilities

The IT Operations Specialist provides technical support for hardware, software, and POS systems across retail stores and the head office. They are responsible for managing IT incidents, assisting with equipment deployments, and coordinating with vendors to ensure reliable store operations.

Requirements

Candidates should have previous experience in IT support, particularly within retail or multi-location environments. Proficiency in Windows, Microsoft 365, and POS systems is required, along with the ability to travel frequently across Canada.

Skills

IT support
POS systems
Hardware troubleshooting
Connectivity troubleshooting
Windows
Microsoft 365
SharePoint
Active Directory
Microsoft Entra ID
PowerShell
SQL
Mobile device management
Networking
Ticketing systems
Customer service
Technical documentation

Benefits

Health coverage
Dental coverage
Vision coverage
Group RSP program
40% discount on Urban Barn products
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
POS
Oracle Retail Xstore
Windows
Microsoft 365
SharePoint
Active Directory
Microsoft Entra ID
PowerShell
SQL
LAN
WAN
Wi-Fi
VPN
Fortinet
Firewall
Ticketing system
Hardware support
Software deployment
Endpoint management
Retail technology
Technical support
Asset management
Connectivity
Customer service

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