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Added 1 hour ago
Senior Engineer - ServiceNow Development
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
$87,780 to $122,892 CAD / year
Full-time
We’re looking for a Senior Engineer - ServiceNow Development to play a key role in designing and delivering innovative ServiceNow solutions that enhance service management processes and…
Added 2 hours ago
AI Delivery Engineer
7shifts
Toronto, ON
Full-time
As an AI Delivery Engineer on the Developer Experience squad at 7shifts, you work at the intersection of strong engineering judgment and AI-enabled execution. You report to the Engineering…
Added 3 hours ago
Artificial Intelligence Engineer
Gala Solutions
Montreal, QC
Contract
The ideal candidate will have strong hands-on experience building software platforms on any combination of the following platforms - Kubernetes, cloud (AWS, Azure, and/or Google), API-based…
Added 4 hours ago
Full Stack Engineer
BITS Recruiting
Toronto, ON
Contract
Our client is seeking three Senior Full Stack Software Developers to lead the decomposition of monolithic legacy systems into modular, scalable, and interoperable services. Candidates will…
Added 15 hours ago
Lead React Native Engineer
AI Interviews
Toronto, ON · Greater Toronto and Hamilton Area, ON
Full-time
Role summary.We are seeking a Senior/Lead React Native Engineer with 8+ years of mobile engineering and 5+ years of production React Native experience.Strong expertise in React Native…
Added 17 hours ago
Senior AI Engineer (Permanent)
CoreFactor Inc.
ON · Downtown Toronto (Underground city), Ontario
Full-time
We are seeking an experienced and technically strong Senior AI Engineer to join our clients Data, AI & Analytics team. This role focuses on the applied use of Generative AI and Agentic AI,…
Added 17 hours ago
Senior AI Engineer (Permanent)
CoreFactor
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are seeking an experienced and technically strong Senior AI Engineer to join our clients Data, AI & Analytics team. This role focuses on the applied use of Generative AI and Agentic AI,…
Added 1 day ago
Lead IAM Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
Full-time
…multi-factor authentication (MFA). This individual will serve as a senior technical resource for identity architecture, security hardening, operational excellence, modernization…
Added 1 day ago
Senior Frontend (FE) Engineer
Class8
Remote, Canada
$80,000 to $150,000 CAD / year
Full-time · Remote
Collaborate closely with Product, Design, Engineering Leads, and other stakeholders to translate requirements and designs into high-quality experiences.
Added 2 days ago
Senior Native Engineer, Partnerships
Javelin Venture Partners
ON · Ontario, Canada
Full-time
As a Native Engineer on the Partnerships team, you'll bring our partnership vision to life by enhancing the native applications our customers and pros use every day. You'll work closely…
Added 2 days ago
Senior Software Engineer, Design Systems
Javelin Venture Partners
ON · Ontario, Canada
Full-time
The Design Systems team owns Thumbprint, Thumbtack's design system used across web, iOS, and Android, plus the engineering tooling that connects design intent to shipped product code. We're…
Added 2 days ago
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
Full-time
A strong focus on collaboration and continuous improvement is key. The Senior Azure Engineer will work with colleagues across engineering, security, and service teams to implement best…
Added 2 days ago
Lead Engineer - Systems Dynamics
Beacon Holdings
Canada
Full-time
Beacon buys established vertical software companies and puts real engineering leadership into them. Our engineers embed in one business and own its technology.
Added 2 days ago
Senior Software Engineer, Design Systems
Thumbtack
Remote, Canada
Full-time · Remote
The Design Systems team owns Thumbprint, Thumbtack's design system used across web, iOS, and Android, plus the engineering tooling that connects design intent to shipped product code. We're…
Added 2 days ago
Senior Native Engineer, Partnerships
Thumbtack
Remote, Canada
Full-time · Remote
As a Native Engineer on the Partnerships team, you'll bring our partnership vision to life by enhancing the native applications our customers and pros use every day. You'll work closely…
Added 3 days ago
Lead Engineer - Systems Dynamics
Beacon Software
Remote, Canada
Full-time · Remote
Beacon buys established vertical software companies and puts real engineering leadership into them. Our engineers embed in one business and own its technology.
Added 3 days ago
Cloud Engineer
Morson Edge (Canada)
Oakville, ON
$95,000 to $135,000 CAD / year
Full-time
Morson Edge is seeking an experienced Cloud Engineer to join a growing infrastructure team. This role is ideal for a cloud professional with strong Microsoft Azure expertise who is…
Added 3 days ago
Senior React Native Engineer-Canada
Zazz
Toronto, ON · Greater Toronto Area, Canada
Full-time
Role summary. Lead engineer on the delivery team. Owns the highest-complexity screens and integrations.
Added 3 days ago
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
Full-time
…members to design and implement security solutions (e.g. Cloud/App Security, AI to Defend) for our clients, helping secure their cloud environments and software development processes. In…
Added 3 days ago
Senior Software Engineer: Mobile & Full Stack
Ethereal Music Group
Vancouver, BC · Greater Vancouver Metropolitan Area
$125,000 to $160,000 CAD / year
Full-time
We’re looking for a Senior Software Engineer - Mobile & Full Stack who can take a problem from an initial requirement through technical design, implementation, release, and production…
Added 4 days ago
Data Science Developer
Transit
Montreal, QC
$90,000 to $125,000 CAD / year
Full-time
Regardless of whether you’re a hybrid data engineer-slash-scientist or a senior data engineer eager to cannonball into the data science side of things, to succeed in this role you’ll need…
Added 4 days ago
Guidewire Consultant
Envision Technology Solutions
Markham, ON
Contract
The role involves working with the Senior Manager - Software Engineering.
Added 4 days ago
Software Engineer - Mobile App (Expo/React Native)
TopHat HR
Markham, ON
$95,000 to $105,000 CAD / year
Full-time
Our client is a Startup Company with a clear product vision and a growing need for engineering talent. They are looking for a motivated and capable Software Engineer to help build and ship…
Added 4 days ago
Agent Deployment Engineer
Urban Ridge Supplies
Toronto, ON
Full-time
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the…
Added 4 days ago
Agent Deployment Engineer - Spanish Speaking
Urban Ridge Supplies
Toronto, ON
Full-time
We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the…

Urban Ridge Supplies

Agent Deployment Engineer - Spanish Speaking

Toronto, ON, Canada

Pay: Compensation Range: CA$150K - CA$200K
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.

About the Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.

We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents - writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.

About the Role

As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents - partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.

You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.

In this role, you will

Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Your background looks something like this

Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Native or business-level fluency in both written and spoken English and Spanish is required.
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better if you have

Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Compensation Range: CA$150K - CA$200K

Job Id: 3SRIeJ37sS3jp/KNvDEeojqWCRXeG80TthOkGWXexepYPYB0vLqDQkxvAvM3pWwcfMuHU46ZaCKeAQb3rIaulVv5/xotTmzkszfJIvyQ1UwiYEOSWuS61pPAmFQ2pG9Cwf7yVi6Z2pE6LrYcaT7n6c03MPMYNnc=

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More about this job

Responsibilities

You will own the end-to-end architecture and execution of AI agent builds for enterprise customers, from initial scoping to production deployment. Additionally, you will design core agentic logic, validate integrations, and interface with senior technical stakeholders to ensure reliable performance.

Requirements

Candidates must have 5+ years of experience in a technical customer-facing role and native or business-level fluency in both English and Spanish. A strong technical foundation in coding, APIs, and production-grade solution delivery is required.

Skills

Conversational AI
LLMs
Systems design
API integration
Technical delivery
Customer-facing
Spanish fluency
English fluency
Software engineering
Data pipelines
CRM
Ticketing systems
Root-cause analysis
Regression testing
Prompting
Guardrails

Benefits

Medical benefits
Dental benefits
Vision benefits
Life insurance
Disability benefits
Retirement plan
Parental leave
Fertility and family building benefits
Wellness stipend
Daily lunches and snacks
Vacation policy

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
LLMs
AI Agents
SaaS
Systems Design
API
CRM
Ticketing Systems
Data Pipelines
Solutions Engineering
Implementation Engineering
Technical Consulting
Prompting
Guardrails
Regression Testing
Root-cause Analysis
Enterprise Software
Deployment
Architecture
Workflow Design

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