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Added 10 mins ago
Senior AI Engineer – Claims Summarization & Agentic AI
Cognizant
Toronto, ON
Full-time
We are seeking a highly skilled and hands-on Senior AI Engineer to design, develop, and deploy Agentic AI solutions for insurance claims processing. The ideal candidate will build…
Added 10 mins ago
Full Stack Software Engineer, New Grad
Jobright.ai
Canada
Full-time
Experience with React, Next.js, Node.js, Python, or similar technologies
Added 10 mins ago
Senior Systems Engineer - Identity and Access Management
Electronic Arts (EA)
Vancouver, BC
Full-time
We are looking for an experienced Senior Systems Engineer with deep expertise in both Identity & Access Management (IAM) and Windows Systems Administration to join our Identity Security…
Added 10 mins ago
Application Engineer
Flexkube Lab Inc.
Toronto, ON · Greater Toronto Area, Canada
Contract
We are seeking an experienced Application Engineer to design, develop, and support integration services, APIs, and automation capabilities that enable AI-powered business solutions. The…
Added 10 mins ago
Data Engineer
Zurich Canada
Toronto, ON
Full-time
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most…
Added 27 mins ago
Manager, Data and Analytics Engineer
Royal Bank of Canada
Toronto, ON
Full-time
As Manager, Data and Analytics Engineer, you are responsible for transforming how data is used to drive business insights, reporting and decision-making.
Added 41 mins ago
Data Engineer (Early Career) (Canada)
Jobright.ai
Canada
Full-time
…the job search process. They are seeking an early-career Data Engineer to design and build data pipelines, ensuring data quality and collaborating with analytics and product…
Added 41 mins ago
Test Engineer
Pacer Group
Montreal, QC
$45 to $48 CAD / hour
Contract
Experience with Kubernetes, Docker, Helm, Jenkins, Spinnaker, REST APIs, and JSON.
Added 42 mins ago
Machine Learning Engineer
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
We are seeking a highly capable Machine Learning Engineer with deep expertise in building Lang graph based agentic systems, Object-Oriented Python, and ML Ops. In this role, you will…
Added 42 mins ago
Principal Data Engineer
Xplore Inc
Markham, ON
Full-time
Establish enterprise data lineage and cataloging using modern metadata management and data discovery tools; curate business glossaries and data contracts with domain owners.
Added 1 hour ago
Machine Learning Engineer
Netrolynx AI
Canada
Full-time
…computer vision, multimodal AI, or related fields. Proficiency with modern machine learning frameworks such as PyTorch or TensorFlow is essential. Candidates should demonstrate a passion…
Added 1 hour ago
Data Engineer (Databricks) - Consultant
Deloitte
Toronto, ON
Full-time
…families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country,…
Added 1 hour ago
AMS Layout Engineer Intern - BS - 2027 Co-Op
Marvell Technology
Toronto, ON · CA-ON - Ontario - Toronto
Full-time
…computing, leveraging advanced silicon photonics integrated with cutting-edge CMOS electronics. We are looking for an Analog and Mixed Signal (AMS) Layout Design Intern to implement…
Added 1 hour ago
AI Business Analyst
Kelly
Toronto, ON
$50 to $66 CAD / hour
Contract
Familiarity with Python or other scripting languages
Added 1 hour ago
Quality Engineer
TEEMA
Vancouver, BC
Full-time
We are looking for a QA Engineer with strong test automation experience who is excited about using AI technologies to improve software quality and testing processes.
Added 1 hour ago
Software Engineering LMTS
Salesforce
Vancouver, BC
Full-time
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 1 hour ago
Senior Firmware Developer
onsemi
Waterloo, ON
Full-time
We are seeking a Senior Firmware Engineer to join our embedded firmware development team in our Waterloo office. This team specializes in developing low-level firmware for advanced power…
Added 2 hours ago
Python Fullstack Developer
Genpact
Montreal, QC
$70,000 to $80,000 CAD / year
Full-time
We are seeking a hands-on Full Stack Engineer with strong Python and frontend development experience to build technology platforms and business-facing applications. The individual will work…
Added 2 hours ago
AI Engineer With Python - 8 Years
J2B Global LLC
Mississauga, ON
Full-time
Design, build, and deploy Python-based AI/LLM applications using FastAPI/Flask. Develop REST APIs and scalable enterprise solutions. Build AI-powered data analytics and self-service…
Added 2 hours ago
Data Scientist
BMO
Toronto, ON · BMOPLACE
Full-time
…improve customer experience, and drive productivity. Collaborates with other data and analytics professionals and teams to optimize, refine and scale analysis into mature analytics…
Added 2 hours ago
AI Engineer, Winter 2027 (Co-op/Internship) - 8 months
BMO
Toronto, ON · BMOPLACE
Full-time
Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
Added 2 hours ago
Senior Security Operations Engineer (Talent pool building)
League Inc.
Toronto, ON
…for our engineers to do the right thing. As a Senior SecOps Engineer you will care deeply about “what goes bump in the night”. You have peers in Security Engineering who care about “build…
Added 2 hours ago
AI Engineer, Entry Level (Canada)
Jobright.ai
Canada
Full-time
Strong proficiency in Python and experience working with LLM APIs (such as OpenAI, Anthropic, or open-source models via Hugging Face)
Added 2 hours ago
AI Engineer, Mid Level
Jobright.ai
Canada
Full-time
…and helps users find better job outcomes. The Mid-Level AI Engineer designs, builds, evaluates, deploys, and operates machine learning and generative AI capabilities, including…
Added 2 hours ago
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…

Urban Ridge Supplies

AI Agent Engineer, Client Facing

Toronto, ON, Canada

Pay: $120,000 to $160,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Hiring in Toronto Canada Only

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle - from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.

You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance.

What You’ll Be Doing

Build & Deploy Agents : Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
Client Engagement: Act as the primary technical partner for customers - lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
Systems Integration: Configure and connect systems using APIs - handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You’ll Bring To The Role

Bachelor’s degree in Computer Science, Engineering, or a related technical field
3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
Programming experience in Python, JavaScript, or similar for scripting and integrations
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Why You’ll Love It Here

Competitive compensation including equity
Private Health Insurance. The coverage includes prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
Registered Retirement Savings Plan (RRSP)
Monthly stipend to support work from home.

Salary Range

The base salary compensation range targeted for this full-time position is $120,000 - 160,000 CAD per year.

Total compensation may also include variable or discretionary incentive components. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Our Commitment to Inclusion and Belonging

Observe.AI is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Accommodations are available upon request throughout the recruitment process.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

AI Disclosure

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our talent acquisition team.

Job Id: uJL8RzZpxxPsglsXmqb9C6BVci9TH+PtKXDP2Tj0iyc00+q/Jifo+0/WvfHcf6LeBEzTBiuvC3XqmUDDsHpemEoaJYaKDXIMQg==

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More about this job

Responsibilities

You will own the end-to-end lifecycle of AI Agents, including prompt design, system integration, and deployment. Additionally, you will act as a primary technical partner for clients, leading demos and translating customer requirements into actionable AI solutions.

Requirements

The role requires a Bachelor's degree in a technical field and 3+ years of experience in conversational AI, solution engineering, or software development. Candidates must possess strong hands-on skills in prompt design, API integrations, and proficiency with LLMs and orchestration frameworks.

Skills

Conversational AI
Prompt design
API integration
Python
JavaScript
LLMs
Vector databases
LangChain
LlamaIndex
RAG
SIP
CCaaS
PSTN
Solution engineering
System integration

Benefits

Private Health Insurance
Prescription drug coverage
Dental care
Vision care
Paramedical services
Mental health benefits
Life insurance
AD&D insurance
Disability coverage
Work from home stipend

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
Conversational AI
Prompt Engineering
LLM
GPT
Claude
Gemini
Vector DB
LangChain
LlamaIndex
RAG
Python
JavaScript
API
SIP
CCaaS
PSTN
iPaaS
n8n
Zapier
Customer Experience
Solution Engineering
System Integration
Software Engineering
Data Mapping
Telephony
Enterprise Software
Automation
CRM
Technical Consulting

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