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Added 8 mins ago
Manufacturing and Design Engineer
EM Dynamics
Toronto, ON · Scarborough, ON
Full-time
The Manufacturing and Design Engineer will participate as an integral member of our Engineering team in defining designs in SolidWorks for new and existing products utilizing best DFM/DFA…
Added 8 mins ago
Software Engineer II
TD
Toronto, ON
Full-time
Develop new features and perform unit / component test for new application development initiatives aligned to business needs and in accordance with technology architecture standards
Added 23 mins ago
Azure DevOps engineer
IFG - International Financial Group
BC · British Columbia, Canada
$109,000 to $113,000 CAD / year
Contract
Job Description: SR DevOps Engineer – Azure DevOps, CI/CD & Agentic AI
Added 23 mins ago
Sr SAP SuccessFactors Engineer
InfiCare Staffing
Toronto, ON · Greater Toronto Area, Canada
Contract
…uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across…
Added 23 mins ago
Senior Azure Databricks Consultant
BURGEON IT SERVICES
Burnaby, BC
Contract
We’re seeking an intermediate-level Azure Databricks Engineer to build and optimize scalable data pipelines, manage Delta Lake-based data products, and support analytics/ML workloads.…
Added 23 mins ago
DevOps Engineer
IFG - International Financial Group
Vancouver, BC
$85,000 to $87,000 CAD / year
Contract
Job Description: SR DevOps Engineer – Azure DevOps, CI/CD & Agentic AI
Added 24 mins ago
Systems Administrator, Information Technology - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
Full-time
Conduct ongoing performance monitoring/optimization and security hardening of all servers
Added 53 mins ago
Full Stack Engineer
Randstad Enterprise
Montreal, QC
Contract
Optimize UI performance, ensuring fast page loads and smooth user interactions.
Added 53 mins ago
Senior QA Engineer
Questrade Financial Group
Toronto, ON
We’re looking for our next Quality Assurance Engineer. Could It Be You?
Added 53 mins ago
Technology - Brokerage Engineering - Principal Software Engineer
Questrade Financial Group
Toronto, ON
Quality Assurance: Define and execute complex test plans, including unit, integration, and performance tests. Ensure the team follows industry best practices for quality and automation.
Added 2 hours ago
Lead Full Stack Developer
Royal Bank of Canada
Toronto, ON
Full-time
This Engineer is an expert professional with deep expertise or unique industry knowledge who uses in depth skill sets to contribute to development of company objectives and principles and…
Added 3 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 3 hours ago
Senior Direct Response Marketer
MM Coaching Limited
Remote, Canada
Contract · Remote
Experience in relationship coaching, personal development, or a similar niche, plus ideas you'd want to test for a marriage offer
Added 4 hours ago
AI Controls Engineer
Trane Technologies
Montreal, QC
Full-time
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 4 hours ago
Senior Guidewire QA Engineer
Cognizant
Toronto, ON
$60,000 to $90,000 CAD / year
Full-time
We are looking for a Senior Guidewire QA Engineer to join our QEA team. The ideal candidate will have extensive experience in Guidewire testing and a strong Property and Casualty Insurance…
Added 4 hours ago
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
Full-time
We're on the hunt for a top-tier Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing fleet…
Added 6 hours ago
Strategy Advisor, Identity & Access Management
Questrade Financial Group
Toronto, ON
…leadership role; deep technical execution is led by the Principal Engineer, Identity & Access Management, and other IAM team members, under this role’s…
Added 7 hours ago
Manager, Software Engineering
AltaML
Toronto, ON
Full-time
…skills library are the default way engineers design, build, test, and review software, not an optional accelerant a few people…
Added 7 hours ago
Building Enclosure Engineer
BPA
Toronto, ON · Greater Toronto Area, Canada
Full-time
Buildings account for a significant share of energy use, emissions, and long‑term operational cost. The performance of the building enclosure is central to solving these challenges.
Added 7 hours ago
Lead QA Engineer
Royal Bank of Canada
Toronto, ON
Full-time
Experience with performance engineering and performance test automation.
Added 8 hours ago
Site Quality Specialist
GE Vernova
Niagara Falls, ON
Full-time
Take ownership of and apply the standard Inspection and Test Plan (ITP), updating it as necessary.
Added 8 hours ago
Senior Cloud Security Engineer
HOOPP (Healthcare of Ontario Pension Plan)
Toronto, ON · CA ON Toronto
$103,000 to $153,000 CAD / year
Full-time
…future for the healthcare community. As a Senior Cloud Security Engineer, you will have the opportunity to influence technical decisions, challenge existing approaches, and help shape the…
Added 9 hours ago
Designer, Development (Service)
Husky Technologies
Bolton, ON
Full-time
The Service team is a unique team in Development engineering responsible for enhancing the reliability and performance of Husky’s products by resolving systemic service issues. The team is…
Added 10 hours ago
Growth Engineer
NationGraph
Toronto, ON
$100,000 to $140,000 CAD / year
Full-time
We’re looking for a Growth Engineer to own the technical systems behind acquisition, experimentation, analytics, and go-to-market automation at NationGraph.
Added 10 hours ago
Senior NPI Engineer
DART Aerospace
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Senior New Product Introduction (NPI) Engineer

Urban Ridge Supplies

AI Agent Engineer, Client Facing

Toronto, ON, Canada

Pay: $120,000 to $160,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Hiring in Toronto Canada Only

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle - from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.

You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance.

What You’ll Be Doing

Build & Deploy Agents : Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
Client Engagement: Act as the primary technical partner for customers - lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
Systems Integration: Configure and connect systems using APIs - handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You’ll Bring To The Role

Bachelor’s degree in Computer Science, Engineering, or a related technical field
3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
Programming experience in Python, JavaScript, or similar for scripting and integrations
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Why You’ll Love It Here

Competitive compensation including equity
Private Health Insurance. The coverage includes prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
Registered Retirement Savings Plan (RRSP)
Monthly stipend to support work from home.

Salary Range

The base salary compensation range targeted for this full-time position is $120,000 - 160,000 CAD per year.

Total compensation may also include variable or discretionary incentive components. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Our Commitment to Inclusion and Belonging

Observe.AI is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Accommodations are available upon request throughout the recruitment process.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

AI Disclosure

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our talent acquisition team.

Job Id: uJL8RzZpxxPsglsXmqb9C6BVci9TH+PtKXDP2Tj0iyc00+q/Jifo+0/WvfHcf6LeBEzTBiuvC3XqmUDDsHpemEoaJYaKDXIMQg==

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More about this job

Responsibilities

You will own the end-to-end lifecycle of AI Agents, including prompt design, system integration, and deployment. Additionally, you will act as a primary technical partner for clients, leading demos and translating customer requirements into actionable AI solutions.

Requirements

The role requires a Bachelor's degree in a technical field and 3+ years of experience in conversational AI, solution engineering, or software development. Candidates must possess strong hands-on skills in prompt design, API integrations, and proficiency with LLMs and orchestration frameworks.

Skills

Conversational AI
Prompt design
API integration
Python
JavaScript
LLMs
Vector databases
LangChain
LlamaIndex
RAG
SIP
CCaaS
PSTN
Solution engineering
System integration

Benefits

Private Health Insurance
Prescription drug coverage
Dental care
Vision care
Paramedical services
Mental health benefits
Life insurance
AD&D insurance
Disability coverage
Work from home stipend

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
Conversational AI
Prompt Engineering
LLM
GPT
Claude
Gemini
Vector DB
LangChain
LlamaIndex
RAG
Python
JavaScript
API
SIP
CCaaS
PSTN
iPaaS
n8n
Zapier
Customer Experience
Solution Engineering
System Integration
Software Engineering
Data Mapping
Telephony
Enterprise Software
Automation
CRM
Technical Consulting

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