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Added 13 mins ago
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
$75,000 to $85,000 CAD / year
Full-time
As a Senior Manager, Client Services, you will take ownership of key enterprise relationships and help shape how client service is delivered. You’ll be the single point of accountability…
Added 13 mins ago
Senior IT Consultant and Lead, Client Experience
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
The Senior IT Consultant and Lead, Client Experience understands the challenges clients consistently face and collaborates with client stakeholders and other IX Solutions employees to make…
Added 13 mins ago
Human Resources Generalist
Smith + Andersen
Toronto, ON
Lead the co-operative education program for assigned client groups, overseeing the full program lifecycle and cultivating relationships with university and college career centres.
Added 13 mins ago
AML Financial Crime Risk Investigator I (5560)
TD
Toronto, ON · Ottawa, ON
Full-time
Lead work streams by acting as a project lead for small scale projects / initiatives in accordance with project management methodologies
Added 13 mins ago
Staff Software Engineer
TD
Toronto, ON
Full-time
Lead the creation of solution options and ultimately a comprehensive end-to-end solution and coordinate relevant stakeholders, as required to support development initiatives; following a…
Added 26 mins ago
Data Engineer (Databricks) - Consultant
Deloitte
Toronto, ON
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 26 mins ago
Consultant/ Senior Consultant - SAP Signavio & Business Transformation
Deloitte
Toronto, ON
Full-time
…as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all…
Added 26 mins ago
Business Analyst
Raymond James Ltd.
Vancouver, BC
Full-time
This commitment to technology excellence supports Raymond James' mission to deliver superior financial services and maintain a competitive edge in the industry.
Added 26 mins ago
Finance Project Manager
Confidential
Montreal, QC
Contract
This is a senior Finance Transformation Project Manager role with Banking client in Montreal, focused on improving and digitizing Finance & Tax processes.
Added 26 mins ago
Senior Director - Transaction Services
Baker Tilly Canada
Vancouver, BC
Full-time
Identify and develop market opportunities, build prospective client relationships, and lead proposal preparation for Transaction Services engagements.
Added 26 mins ago
Microsoft Dynamics 365 Finance Consulting Manager
RSM Canada
Toronto, ON
Full-time
Consulting Managers are primarily responsible for the successful delivery of client implementations projects and leading functional areas of implementations. This includes project…
Added 26 mins ago
Assistant Operations Manager
CBRE
Toronto, ON
Full-time
This position is part of the Engineering and Technical Services function and is responsible for supporting preventive maintenance, repairs, technical operations, operational excellence, and…
Added 28 mins ago
Proposal Specialist
WSP
Montreal, QC
Customize resumes, project descriptions, and corporate content to create tailored submissions that resonate with client needs and priorities.
Added 28 mins ago
Senior Consultant, Application Development
CIBC
Toronto, ON
Full-time
…outcomes. As a Senior Consultant, Application Development, you'll lead the design and delivery of enterprise-grade AI solutions, including our generative AI platforms and CIBC AI…
Added 28 mins ago
Professionnel en Systèmes Électriques / Electrical Systems Professional
Airbus
Montreal, QC · Mirabel, QC
Full-time
Collaborer étroitement avec les services internes tels que la production, le support client, le bureau de programme, les achats et la planification des produits afin de garantir que les…
Added 28 mins ago
Corporate HRBP
Mattr
Vaughan, ON
…meaningful HR projects? As the HR Business Partner, Corporate Services, you will serve as the dedicated HR partner for corporate functions including Finance, IT, Legal, Supply Chain,…
Added 28 mins ago
Pursuit Manager, Buildings
Stantec
Toronto, ON
Full-time
…the Building’s growth team, sector leaders, account managers, project managers, and strategic pursuit teams, the role drives early and sustained engagement in the pursuit lifecycle - from…
Added 28 mins ago
Lead Electrical Engineer - Substation
Qualus
Vancouver, BC · Calgary, AB
Full-time
This role offers the opportunity to lead complex substation projects, support utility and renewable energy clients, and play a key role in expanding our presence in Canada. You will provide…
Added 42 mins ago
Senior Full Stack Developer .NET, C#, Angular, React
Rose International
AB · Edmonton, AB
Full-time
…program review and digital transformation projects across the client. The Full Stack Developers will work as part of cross-functional program review or product delivery teams. These teams,…
Added 43 mins ago
Specialist, Operational Policy Analysis
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
…and development of information, analysis and recommendations; lead or act as a member of a multi-disciplinary team; lead the conceptualization, development and implementation of new and/or…
Added 43 mins ago
Assistant Vice President Shelf Management Solutions & Accounts
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
…December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie…
Added 43 mins ago
Team Lead, Advertising Project Management
HelloKindred
Toronto, ON
$60 to $64 CAD / hour
Contract
Our client in the global professional services industry is looking for a Team Lead, Advertising Project Management (both online and offline ads), to lead a team of 6–12 Ads Packages Project…
Added 56 mins ago
Specialist, Procurement Intel CSO Projects
Hays
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Our client is a global mining company dedicated to safely producing nickel, copper, cobalt, and platinum group metals - critical resources powering the world’s energy transition.
Added 57 mins ago
Senior Manager, Loyalty Engagement (Toronto, ON)
Scotiabank
Toronto, ON
…clients - using loyalty as a commercial lever to drive profitable client behaviours (primacy, spend, deposit and balance growth, product adoption, digital adoption and retention) rather…
Added 57 mins ago
Senior IT Consultant and Lead, Client Experience - Alberta or British Columbia
IX Solutions Ltd.
Remote, Canada
$90,000 to $115,000 CAD / year
Full-time · Remote
The Senior IT Consultant and Lead, Client Experience understands the challenges clients consistently face and collaborates with client stakeholders and other IX Solutions employees to make…

Urban Ridge Supplies

AI Agent Engineer, Client Facing

Toronto, ON, Canada

Pay: $120,000 to $160,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Hiring in Toronto Canada Only

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle - from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.

You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance.

What You’ll Be Doing

Build & Deploy Agents : Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
Client Engagement: Act as the primary technical partner for customers - lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
Systems Integration: Configure and connect systems using APIs - handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You’ll Bring To The Role

Bachelor’s degree in Computer Science, Engineering, or a related technical field
3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
Programming experience in Python, JavaScript, or similar for scripting and integrations
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Why You’ll Love It Here

Competitive compensation including equity
Private Health Insurance. The coverage includes prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
Registered Retirement Savings Plan (RRSP)
Monthly stipend to support work from home.

Salary Range

The base salary compensation range targeted for this full-time position is $120,000 - 160,000 CAD per year.

Total compensation may also include variable or discretionary incentive components. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Our Commitment to Inclusion and Belonging

Observe.AI is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Accommodations are available upon request throughout the recruitment process.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

AI Disclosure

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our talent acquisition team.

Job Id: uJL8RzZpxxPsglsXmqb9C6BVci9TH+PtKXDP2Tj0iyc00+q/Jifo+0/WvfHcf6LeBEzTBiuvC3XqmUDDsHpemEoaJYaKDXIMQg==

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More about this job

Responsibilities

You will own the end-to-end lifecycle of AI Agents, including prompt design, system integration, and deployment. Additionally, you will act as a primary technical partner for clients, leading demos and translating customer requirements into actionable AI solutions.

Requirements

The role requires a Bachelor's degree in a technical field and 3+ years of experience in conversational AI, solution engineering, or software development. Candidates must possess strong hands-on skills in prompt design, API integrations, and proficiency with LLMs and orchestration frameworks.

Skills

Conversational AI
Prompt design
API integration
Python
JavaScript
LLMs
Vector databases
LangChain
LlamaIndex
RAG
SIP
CCaaS
PSTN
Solution engineering
System integration

Benefits

Private Health Insurance
Prescription drug coverage
Dental care
Vision care
Paramedical services
Mental health benefits
Life insurance
AD&D insurance
Disability coverage
Work from home stipend

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
Conversational AI
Prompt Engineering
LLM
GPT
Claude
Gemini
Vector DB
LangChain
LlamaIndex
RAG
Python
JavaScript
API
SIP
CCaaS
PSTN
iPaaS
n8n
Zapier
Customer Experience
Solution Engineering
System Integration
Software Engineering
Data Mapping
Telephony
Enterprise Software
Automation
CRM
Technical Consulting

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