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Added 7 mins ago
Kafka Platform Engineer/Admin
K&K Global Talent Solutions INC.
ON · Ontario, Canada
Full-time
We are seeking a Senior Kafka Platform Engineer to administer, maintain, and optimize enterprise Apache Kafka platforms across Development, Test, UAT, and Production environments. The role…
Added 7 mins ago
Data Engineer, Early Career - 2026 (CAN)
Amazon
Toronto, ON
Full-time
What's in it for you? A career at Amazon means real responsibility from day one. You'll build, test, and learn alongside people who want to see you succeed, while making an impact that…
Added 7 mins ago
Prompt Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
…job search process. They are seeking an early-career Prompt Engineer to craft and evaluate prompts that enhance the performance of AI outputs across user-facing…
Added 7 mins ago
Test Engineer
LanceSoft, Inc.
Montreal, QC
$45 to $50 CAD / hour
Contract
Evolve/Build Integration and System test suites with latest feature set.
Added 8 mins ago
Senior Software Verification and Validation Engineer - Medical Device
MMR Consulting
Vaughan, ON
We are seeking an experienced Senior Software Verification and Validation (V&V) Engineer to support the development, integration, verification, and validation of medical devices, diagnostic…
Added 23 mins ago
Systems Design Engineer - dGPU / CPU Software Feature Enablement
Advanced Micro Devices, Inc
Markham, ON
Full-time
You are a hands-on technical leader with strong systems engineering, GPU software, validation, and debugging expertise. You can translate product and customer requirements into actionable…
Added 23 mins ago
Software Development Engineer in Test
Magnet Forensics
Canada
Full-time
We are looking for a Software Development Engineer in Test to help build and sustain high-quality software through strong test design, automation, and collaboration with engineering…
Added 52 mins ago
AI Engineer
Triunity Software
St. John's, NL
$100,000 to $110,000 CAD / year
Full-time
Triunity Software is looking for a talented and driven AI Engineer to join our growing team in Calgary, AB. This is an exciting opportunity to work at the forefront of artificial…
Added 52 mins ago
AI Engineer
Triunity Software
Fredericton, NB
$100,000 to $110,000 CAD / year
Full-time
Triunity Software is looking for a talented and driven AI Engineer to join our growing team in Calgary, AB. This is an exciting opportunity to work at the cutting edge of artificial…
Added 52 mins ago
AI Engineer
Triunity Software
Winnipeg, MB
$100,000 to $110,000 CAD / year
Full-time
Triunity Software is looking for a talented and driven AI Engineer to join our growing team in Calgary, AB. This is an exciting opportunity to work at the cutting edge of artificial…
Added 52 mins ago
AI Engineer
Triunity Software
Ottawa, ON · Ontario, ON
$100,000 to $110,000 CAD / year
Full-time
Triunity Software is looking for a talented and passionate AI Engineer to join our growing team in Ontario, ON. This is an exciting opportunity to work at the cutting edge of artificial…
Added 52 mins ago
AI Engineer
Triunity Software
AB · Edmonton, AB
$100,000 to $110,000 CAD / year
Full-time
Triunity Software is looking for a talented and driven AI Engineer to join our growing team in Edmonton, AB. This is an exciting opportunity to work at the cutting edge of artificial…
Added 1 hour ago
CTO | VC-backed AI | Relocate to Barcelona | €120–150k + equity
Ink
Toronto, ON
Full-time
He spent nearly a decade at Dell, including as Director of Software Engineering in software incubation and architecture. His work included an AI/ML incubation lab and architecture and…
Added 1 hour ago
Staff / Lead Data Engineer - Bidding (Bangkok based, relocation provided)
Agoda
Toronto, ON
Full-time
The Engineering department oversees all Agoda’s ML and software related requirements. Our goal is to enable and increase Agoda’s business through creative approaches and the implementation…
Added 1 hour ago
Senior Software Engineer – DevTest / QA Automation
EngRadar
Toronto, ON
Full-time
Kaseya is seeking a Senior Software Engineer – DevTest / QA Automation to design, build, and maintain robust automated testing capabilities across enterprise software platforms.
Added 1 hour ago
Senior Quality Engineer
LTM
Mississauga, ON
Full-time
Strong experience in designing and implementing test automation frameworks using Selenium Appium Rest Assured Java Python and C across web mobile and API applications
Added 1 hour ago
Backend Engineer, AI | Growth
Deel
Canada
Full-time
At least 3 years of experience as a Backend/Software Engineer. You've shipped real AI products, features, debugged production issues, and thought about scale.
Added 1 hour ago
Senior Software Engineer
Zodiac Solutions, Inc
Montreal, QC
Full-time
We are seeking a highly motivated and experienced Software Engineer with strong expertise in Core Java, Apache Spark, Python, SQL, and Linux to design, develop, and support scalable…
Added 1 hour ago
Senior Data Engineer - Toronto
Trisura Guarantee Insurance Company
Toronto, ON
We are currently seeking a driven and collaborative Senior Data Engineer to join our forward-thinking Data and Analytics team.
Added 1 hour ago
Senior Systems Engineer
Thales
Ottawa, ON
Full-time
Thales has a vacancy for a Senior Systems Engineer to join our Innovation team, supporting the development and integration of autonomous systems and LC4ISR solutions. The successful…
Added 1 hour ago
SDET- Software Engineer in Test
Quantum World Technologies Inc.
Toronto, ON
Contract
Strong knowledge of test automation, in-sprint automation, Test Case & Defect Management
Added 1 hour ago
Senior Data Engineer, Risk Technology
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
Full-time
As a key member of the Risk Technology team, the Senior Data Engineer will be the team’s senior hands-on Power BI developer, responsible for designing complex reports and visuals, scalable…
Added 1 hour ago
Lead QA Automation Engineer
INFOYA
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Engineer to drive the quality strategy, design scalable automation
Added 1 hour ago
Product Development Engineer|
Husky Technologies
Bolton, ON
Full-time
…discipline inputs – Business Development, Analysis, Electrical, Software, Fluid Power, Metallurgy, Manufacturing,…
Added 1 hour ago
Optical Alignment Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
Full-time
Space Dynamics Laboratory’s (SDL) Civil & Commercial Space Division is seeking a mid-level Optical Alignment Engineer to join our engineering team in the development of space sensor systems…

Urban Ridge Supplies

AI Agent Engineer, Client Facing

Toronto, ON, Canada

Pay: $120,000 to $160,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Hiring in Toronto Canada Only

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle - from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.

You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance.

What You’ll Be Doing

Build & Deploy Agents : Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
Client Engagement: Act as the primary technical partner for customers - lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
Systems Integration: Configure and connect systems using APIs - handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You’ll Bring To The Role

Bachelor’s degree in Computer Science, Engineering, or a related technical field
3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
Programming experience in Python, JavaScript, or similar for scripting and integrations
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Why You’ll Love It Here

Competitive compensation including equity
Private Health Insurance. The coverage includes prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
Registered Retirement Savings Plan (RRSP)
Monthly stipend to support work from home.

Salary Range

The base salary compensation range targeted for this full-time position is $120,000 - 160,000 CAD per year.

Total compensation may also include variable or discretionary incentive components. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Our Commitment to Inclusion and Belonging

Observe.AI is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Accommodations are available upon request throughout the recruitment process.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

AI Disclosure

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our talent acquisition team.

Job Id: uJL8RzZpxxPsglsXmqb9C6BVci9TH+PtKXDP2Tj0iyc00+q/Jifo+0/WvfHcf6LeBEzTBiuvC3XqmUDDsHpemEoaJYaKDXIMQg==

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More about this job

Responsibilities

You will own the end-to-end lifecycle of AI Agents, including prompt design, system integration, and deployment. Additionally, you will act as a primary technical partner for clients, leading demos and translating customer requirements into actionable AI solutions.

Requirements

The role requires a Bachelor's degree in a technical field and 3+ years of experience in conversational AI, solution engineering, or software development. Candidates must possess strong hands-on skills in prompt design, API integrations, and proficiency with LLMs and orchestration frameworks.

Skills

Conversational AI
Prompt design
API integration
Python
JavaScript
LLMs
Vector databases
LangChain
LlamaIndex
RAG
SIP
CCaaS
PSTN
Solution engineering
System integration

Benefits

Private Health Insurance
Prescription drug coverage
Dental care
Vision care
Paramedical services
Mental health benefits
Life insurance
AD&D insurance
Disability coverage
Work from home stipend

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
Conversational AI
Prompt Engineering
LLM
GPT
Claude
Gemini
Vector DB
LangChain
LlamaIndex
RAG
Python
JavaScript
API
SIP
CCaaS
PSTN
iPaaS
n8n
Zapier
Customer Experience
Solution Engineering
System Integration
Software Engineering
Data Mapping
Telephony
Enterprise Software
Automation
CRM
Technical Consulting

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