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Added 11 mins ago
ingénieur(e) en qualité // Quality Engineer Technologist
Smardt
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Full-time
Smardt is in full expansion and we’re hiring a Quality Engineer Technologist!
Added 11 mins ago
Systems Design Engineer - dGPU / CPU Software Feature Enablement
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We are looking for a dynamic and experienced Client/dGPU Systems Design Engineer to join our growing team as a ROCm Feature Enablement Technical Lead. As a key contributor to the success of…
Added 11 mins ago
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Urban Ridge Supplies

AI Agent Engineer, Client Facing

Toronto, ON, Canada

Pay: $120,000 to $160,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Hiring in Toronto Canada Only

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI Agents that autonomously execute work across the full CX lifecycle - from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI Agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.

Why Join Us

We’re looking for an AI Agent Engineer to lead the charge in building and deploying enterprise-grade Voice, Chat AI agents and AI Copilot. This role is hands-on, customer-facing, and pivotal in bringing AI solutions to life - from design and integration to deployment and optimization.

You’ll own the end-to-end lifecycle of AI Agents: building, integrating, testing, demoing to clients, deploying into production, and tuning performance.

What You’ll Be Doing

Build & Deploy Agents : Own the implementation of AI Agents including prompt design, workflow configuration, integrations, telephony setup, and evaluation frameworks.
Client Engagement: Act as the primary technical partner for customers - lead regular demos, communicate progress, gather feedback, and guide solutions from concept to production.
Systems Integration: Configure and connect systems using APIs - handling authentication, data mapping, error handling, and integrations with CRMs, knowledge bases, and other enterprise tools.
Telephony Integration: Set up SIP/CCaaS/PSTN routing, pass metadata, configure fallbacks, and troubleshoot call quality.
Prompt Design & Optimization: Write and refine prompts for LLM-driven agents, monitor performance, test iteratively, and ensure agents meet automation and containment targets.
Strategic Partner: Translate customer requirements into actionable solutions; work consultatively to unblock challenges in security, connectivity, or knowledge ingestion.
Cross Functional Collaboration: Collaborate with product/engineering teams to escalate platform gaps and resolve deep technical fixes and platformization, while independently driving leading client implementations.

What You’ll Bring To The Role

Bachelor’s degree in Computer Science, Engineering, or a related technical field
3+ years in conversational AI, solution engineering, system integration, or delivering AI/LLM-based applications in customer environments, software engineering, or system integration with hands-on delivery of AI/LLM-based solutions.
Strong ability to communicate and lead customer-facing discussions - from deep technical troubleshooting to weekly project demos. Ability to explain complex technical concepts to non-technical audiences.
Must have strong hands-on skills in prompt design, workflow building and API integration (SIP, Twilio, Amazon Connect, etc.).
Familiarity with LLMs (GPT, Claude, Gemini), vector DBs, and orchestration frameworks (LangChain, LlamaIndex, etc.).
Working knowledge of retrieval-augmented generation (RAG) concepts, implementation patterns and performance optimization.
Programming experience in Python, JavaScript, or similar for scripting and integrations
Strong problem-solving mindset: ability to find workarounds, unblock integrations, and adapt to customer-specific ecosystems.
Experience with integration tools and Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficiency in API integrations and data flow management is a plus.
Familiarity with telephony or voice systems (SIP, CCaaS, PSTN) is a plus.

Why You’ll Love It Here

Competitive compensation including equity
Private Health Insurance. The coverage includes prescription drugs, dental care, vision care, paramedical services, mental health benefits, and bundled life insurance, AD&D, and disability coverage
Registered Retirement Savings Plan (RRSP)
Monthly stipend to support work from home.

Salary Range

The base salary compensation range targeted for this full-time position is $120,000 - 160,000 CAD per year.

Total compensation may also include variable or discretionary incentive components. Individual job offers are determined by various factors, including experience, education, skills, certifications, and other business needs.

Our Commitment to Inclusion and Belonging

Observe.AI is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. Accommodations are available upon request throughout the recruitment process.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .

AI Disclosure

We may use AI-enabled tools to screen, select, and assess applications. All AI outputs are reviewed and validated by our talent acquisition team.

Job Id: uJL8RzZpxxPsglsXmqb9C6BVci9TH+PtKXDP2Tj0iyc00+q/Jifo+0/WvfHcf6LeBEzTBiuvC3XqmUDDsHpemEoaJYaKDXIMQg==

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More about this job

Responsibilities

You will own the end-to-end lifecycle of AI Agents, including prompt design, system integration, and deployment. Additionally, you will act as a primary technical partner for clients, leading demos and translating customer requirements into actionable AI solutions.

Requirements

The role requires a Bachelor's degree in a technical field and 3+ years of experience in conversational AI, solution engineering, or software development. Candidates must possess strong hands-on skills in prompt design, API integrations, and proficiency with LLMs and orchestration frameworks.

Skills

Conversational AI
Prompt design
API integration
Python
JavaScript
LLMs
Vector databases
LangChain
LlamaIndex
RAG
SIP
CCaaS
PSTN
Solution engineering
System integration

Benefits

Private Health Insurance
Prescription drug coverage
Dental care
Vision care
Paramedical services
Mental health benefits
Life insurance
AD&D insurance
Disability coverage
Work from home stipend

Visa sponsorship

Not detected in the job text

Keywords

AI Agent
Conversational AI
Prompt Engineering
LLM
GPT
Claude
Gemini
Vector DB
LangChain
LlamaIndex
RAG
Python
JavaScript
API
SIP
CCaaS
PSTN
iPaaS
n8n
Zapier
Customer Experience
Solution Engineering
System Integration
Software Engineering
Data Mapping
Telephony
Enterprise Software
Automation
CRM
Technical Consulting

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