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Urban Ridge Supplies

Forward Deployed Engineer

ON, Canada
York, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

This is a forward deployed engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why - digging through conversation logs, refining prompts, analyzing data, and working with engineering on fixes - then you get on a call and explain it to the customer in plain language.

You sit at the intersection of product, engineering, and customer success: technical enough to troubleshoot the AI yourself, communicative enough to be your customers' most trusted point of contact.

About Us:**

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Serve as the primary technical contact for a small portfolio of enterprise accounts - joining regular customer calls, owning follow-through, and building trusted relationships with stakeholders

Troubleshoot conversational AI behavior through prompt engineering: diagnose why the assistant responded a certain way, then iterate on system prompts, escalation flows, and knowledge sources to fix it

Review voice and chat conversation logs to identify failure patterns, quality gaps, and improvement opportunities

Configure, monitor, and troubleshoot Manager AI back-office automations - diagnosing where workflows break down and getting them back on track

Support integrations between STAN and each customer's property management system (PMS) and enterprise applications - APIs, data flows, and debugging across the stack

Run data analysis on conversation and automation outcomes - resolution rates, escalation rates, ticket quality - and turn findings into clear, decision-ready reporting for customers and internal teams

Explain complex technical situations to non-technical stakeholders: root causes, tradeoffs, and timelines, delivered clearly and credibly

Translate customer feedback and recurring issues into structured product input for engineering

Requirements

3+ years in SaaS (preferred), ideally in professional services, technical account management, solutions engineering, or a forward-deployed engineering role

Real technical depth with AI/LLM-based products: you understand how prompts, context, and model behavior interact, and you troubleshoot systematically rather than by guesswork

Basic backend engineering skills - comfortable with APIs, webhooks, reading logs, querying data (SQL), and light scripting (Python or similar)

Strong analytical instincts: you can take raw conversation or ticket data and produce a defensible read on what's actually happening

Excellent client-facing communication - calm under pressure, credible with executives, precise without jargon

Ownership mentality: you close loops, flag risks early, and are comfortable being the accountable name on an enterprise relationship

Nice to Have

Experience with conversational AI, voice AI, or contact center technology

Workflow automation or systems integration experience

Exposure to property management software (Yardi, AppFolio, Vantaca, CINC) or the HOA/community management industry

Prompt engineering experience in a production environment

Benefits

Competitive salary

Comprehensive health, dental, and specialist benefits.

Company Macbook.

Free parking and shuttle service to the office.

Extra PTO during occasional US holidays.

Company events, in-office restaurant, and building-wide perks.

Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Job Id: Cqhyad9VpBeWuDSYKoDWfp2QekjUBAjx4JJxbWuZmwtgMRL86igTOYNaBGnwDW5sCT707ChP4vtoD2zOo6BKjJJUldkDhmnL2Q==

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More about this job

Responsibilities

Own the technical health of enterprise deployments by troubleshooting AI behavior, refining prompts and workflows, reviewing conversation data, and supporting integrations with property management systems and other applications. Serve as the primary technical contact for customers, communicate findings and timelines clearly, report on outcomes, and translate recurring feedback into product input for engineering.

Requirements

Requires 3+ years of SaaS experience, preferably in professional services, technical account management, solutions engineering, or forward-deployed engineering, along with practical knowledge of AI/LLM behavior and systematic troubleshooting. Candidates should have basic backend skills with APIs, webhooks, SQL, and light scripting, strong analytical and client communication abilities, and a high degree of ownership.

Skills

Prompt Engineering
Conversational AI Troubleshooting
AI and LLM Products
API Integration
Webhook Integration
SQL
Python Scripting
Data Analysis
Workflow Automation
Systems Integration
Log Analysis
Client Communication
Technical Account Management
Root Cause Analysis
Product Feedback

Benefits

Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Large Language Models
Prompt Engineering
Conversational AI
Voice AI
System Prompts
Escalation Flows
Knowledge Sources
Conversation Logs
Back-Office Automations
Workflow Automation
APIs
Webhooks
SQL
Python
Data Analysis
Resolution Rates
Escalation Rates
Ticket Quality
Property Management Systems
Yardi
AppFolio
Vantaca
CINC
Enterprise Applications
Systems Integration
Customer Success
Technical Account Management
Solutions Engineering
HOA and Condo Management

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