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Added 15 mins ago
Test Automation Engineer
SE Health
Markham, ON
Contract
As a Test Automation Engineer, you will be responsible for hands-on test automation and testing across in-house applications, integrations, and vendor/SaaS solutions. The role will focus…
Added 15 mins ago
Observability Engineer (KUBERNETES & CONTAINERS, GITOPS & AUTOMATION, QUERY LANGUAGES, CLOUD & INFRASTRUCTURE)
Apptoza Inc.
Toronto, ON
Contract
We are seeking an experienced Observability Engineer to join our Enterprise Kubernetes Platform team at a leading financial services organization. You'll own the complete observability…
Added 45 mins ago
Technical Program Manager
HCLTech
Vancouver, BC
$120,000 to $135,000 CAD / year
Full-time
Partner with DevOps teams to improve CI/CD pipelines, deployment automation, monitoring, and scalability.
Added 5 hours ago
Software Engineer in Test
Randstad Digital
Toronto, ON
Contract
We are seeking an experienced QA Engineer / SDET to join our team on a 12-month contract. In this role, you will lead test planning, build automation frameworks, and execute comprehensive…
Added 7 hours ago
Junior QA Automation Engineer
Robert Half
Toronto, ON · North York, ON
Contract
We are looking for a Junior QA Automation Engineer to join a technology team in North York, Ontario. This opportunity is ideal for an early-career quality assurance professional who is…
Added 7 hours ago
Senior QA Engineer
Questrade Financial Group
Toronto, ON
We’re looking for our next Quality Assurance Engineer. Could It Be You?
Added 11 hours ago
Senior Guidewire QA Engineer
Cognizant
Toronto, ON
$60,000 to $90,000 CAD / year
Full-time
We are looking for a Senior Guidewire QA Engineer to join our QEA team. The ideal candidate will have extensive experience in Guidewire testing and a strong Property and Casualty Insurance…
Added 14 hours ago
Lead QA Engineer
Royal Bank of Canada
Toronto, ON
Full-time
We are looking for a highly experienced Quality Engineering (QE) Lead to drive Quality Engineering practices and test automation excellence for Emerging Payments application within RBC…
Added 16 hours ago
Software Test Developer Assistant Vice President
Citi
Mississauga, ON
Full-time
We are looking for a hard-working, and driven Automation QA Engineer to become a valuable addition to our team. The perfect fit is someone who enjoys challenges, navigates ambiguity, and…
Added 16 hours ago
QE Automation
Tata Consultancy Services
Toronto, ON
$90,000 to $110,000 CAD / year
Full-time
Quality Engineering and Test Automation experience.
Added 21 hours ago
Ingénieur QA en automatisation
Amaris Consulting | Part of Mantu
Montreal, QC
Full-time
You will be supporting different projects through your expertise as QA Automation Engineer.
Added 23 hours ago
RPA Engineer / UiPath Tester
K&K Global Talent Solutions INC.
Toronto, ON
Full-time
We are seeking an experienced UiPath Tester (RPA QA Engineer) to ensure the quality, reliability, and performance of UiPath-based automation solutions.
Added 1 day ago
QA Engineer – Performance & Automation Testing
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
Full-time
Contribute to DevOps automation and improvements.
Added 1 day ago
Quality Engineer
TEEMA
Vancouver, BC
Full-time
We are looking for a QA Engineer with strong test automation experience who is excited about using AI technologies to improve software quality and testing processes.
Added 1 day ago
Marketing Engineer & Director of AEO
Notified
Toronto, ON · Greater Toronto Area, Canada
Full-time
We are looking for a Marketing Engineer & Director of AEO to own how our brand is discovered, understood, cited, and recommended across search engines, answer engines, AI assistants, and…
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Senior Software Engineer (Level 18) – Platform & Integration
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Senior Software Engineer (Level 18) – Platform & Integration
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Senior Software Engineer (Level 18) – Platform & Integration
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Senior Software Engineer (Level 18) – Platform & Integration
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Senior Software Engineer (Level 18) – Platform & Integration
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Senior Software Engineer (Level 18) – Platform & Integration
Added 1 day ago
Lead QA Automation Engineer
INFOYA
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
Engineer to drive the quality strategy, design scalable automation
Added 1 day ago
Murex DevOps
Luxoft
Toronto, ON
$72,000 to $120,000 CAD / year
Full-time
As a DevOps Engineer, you will be responsible for designing, building, and operating automated platforms that enable reliable, secure, and scalable delivery of the MX platform across SaaS,…
Added 1 day ago
Senior Software Engineer, Platform & Integration - EN 362
Export Development Canada | Exportation et développement Canada
Laval, QC
$96,557 to $128,743 CAD / year
Full-time
Position: Senior Software Engineer (Level 18) - Platform & Integration
Added 1 day ago
Founding GTM Engineer
RestoReach
Canada
Full-time
We’re looking for a Founding GTM Engineer to help build the technical infrastructure behind that engine. As one of the earliest hires at RestoReach, you’ll have significant ownership over…

Urban Ridge Supplies

Solutions Engineer

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

About Us:

Mosaic AI is the only enterprise AI platform built for technical support in highly configurable, multi-product companies. We unify the customer, product, and support context scattered across a company's systems, then act on it across the case lifecycle: automating what we can, escalating to a human expert when it matters. Built on 100+ deep integrations, the platform runs products already live in production, including Self-Service, Knowledge, Triage, Assist, Intelligence, Alerting, and QA, all sharing one foundation so they ship fast and improve as the platform grows.

That shared foundation makes this an exciting, unusual place to build. Each product we launch would have been an entire company in the pre-AI era; for us, it's a focused product on common infrastructure, so each deployment builds on the last. Our no-code Agent Builder lets teams design and deploy agents with governance and traceability, while our Customer Context Model routes recurring issues and account risk to the teams that can fix them. Every deployment lowers our customers' cost to serve. We're hiring engineers and product leaders who want to build systems that get more capable the more they run.

About The Role

We’re hiring a Solutions Engineer to own the technical and operational success of our customers from pre-sale through post-sale . This is a full-lifecycle role : you’ll run POVs, lead onboarding, configure and tune AI workflows, and drive real adoption and expansion outcomes.

This is not a demo jockey role. You will be embedded with customers to make AI work in production - configuring integrations, managing agent performance, solving real workflow problems, and proving value.

Requirements:

What You’ll Do:

Partner with AEs to run high-impact POVs (proof-of-value pilots)
Own technical validation: data mapping, light integrations, prompt setup, outcome measurement
Be the technical face of the company in pre-sale cycles
Own onboarding: configure AI workflows, connect integrations, ensure functional go-live
Drive activation: monitor AI output quality, guide user enablement, tune prompts and logic
Prove and communicate value: track impact metrics, partner with AE and Value team on expansions
Retain ownership of technical success through renewals

Who You Are:

AI-fluent: You understand how AI models work (prompting, edge cases, accuracy, drift) and can speak confidently about them with customers.You stay ahead of AI trends, experiment with the latest tools and techniques, and aren't afraid to hack together fast, creative solutions to demonstrate what’s possible. You know that delivering AI in the wild takes iteration, curiosity, and a builder’s mindset.
Technical: You’re comfortable reading API docs, debugging JSON payloads, writing basic SQL, and working hands-on with data.
Operational: You can map a customer’s workflow, translate it into a system configuration, and drive the changes needed to make AI stick.
Customer-facing: You can lead a technical working session and hold the room in an executive QBR.
Outcome-oriented: You don’t just deliver tasks - you deliver successful, referenceable deployments that grow.

Experience We’re Looking For:

2–4 years in a solutions engineering, technical consulting, TAM, or implementation role at a SaaS, AI, automation, or consulting firm
Experience working directly with AI powered products, workflow automation platforms, and GTM systems (e.g., Salesforce, Zendesk, Intercom, Atlassian, Gong)
Strong working knowledge of API integrations - including how to read API docs, test endpoints, structure payloads, and debug authentication or schema issues
Familiarity with SaaS delivery models, including onboarding, post-sale deployment, and customer success workflows
Ability to independently manage technical customer projects end-to-end - from pre-sale pilots to full production delivery and ongoing optimization

Why This Role Matters:

We’re an AI-native platform used by GTM and CX teams in modern B2B SaaS companies. Our customers trust us to leverage AI to transform how their customer facing teams operate. This role is the tip of the spear in making that real. You’re the difference between a cool demo and a live deployment that drives revenue.

Job Id: P+4T/jIJK0Ubntck2wSXc8JkVZmkF9rlRLsPI9Jwz68ajgQyLW1dwn+9UWVxei4L5S5Mw71/A4Bxa6Hu2HPxt7xCgwb9y/smaA==

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More about this job

Responsibilities

You will own the technical and operational success of customers from pre-sale through post-sale by running pilots and configuring AI workflows. This role involves managing integrations, monitoring agent performance, and driving adoption to ensure successful production deployments.

Requirements

The ideal candidate has 2-4 years of experience in solutions engineering or technical consulting with a strong background in AI products and API integrations. You must be comfortable reading API documentation, debugging JSON, writing basic SQL, and managing technical customer projects independently.

Skills

Solutions Engineering
Technical Consulting
AI Models
Prompt Engineering
API Integrations
Workflow Automation
Data Mapping
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Customer Success
Technical Validation

Visa sponsorship

Not detected in the job text

Keywords

Solutions Engineer
AI Platform
Enterprise AI
SaaS
API
SQL
JSON
Salesforce
Zendesk
Intercom
Atlassian
Gong
Workflow Automation
Prompting
Data Mapping
Technical Consulting
Customer Success
Implementation
Proof-of-Value
Onboarding
Product Integration
Agent Builder
Customer Context Model
Technical Validation
Deployment

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